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Business Profile

Clothing

Econica

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/07/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 18, 2024, I ordered 3 pairs of custom made shorts, a pair of cropped pants and a top. The total was $249.30. Website link for description of shorts: ************************************************ also states "IMPORTANT: This is a custom-made item. Once you place your order it will be made in your size and colour preference." On June 8, 2024 I messaged ***** from Econica: "I just wanted to make sure the correct measurements are used for making the shorts. I requested a straight leg style instead of flared legs, with waist 30 inches, mid rise requested, 9 to 9.25 inches crotch length, hips 38 inches and I believe you received the longer length inseam that I requested. Could you please confirm receipt of style and measurement specifications? I want to confirm my shorts will be made according to custom specifications." Rep acknowledged & let me know later that my order was completed & was going to be shipped. I received my order on July 5, 2024. Order contained the top, (that I cancelled & was refunded for), as well as 3 pairs of shorts & a pair of crop pants. I tried on the shorts and crop pants. The shorts were uncomfortably tight and ill-fitting. Both the waist and hips were extremely tight. The crop pants were tight as well, except for the waist it was loose. Upon realizing that the measurements that I provided were not used to make my customer order I contacted the representative from Econica. I sent the representative photos with measurements of each pair of shorts & photos of the crop pants. See attached. * All of the shorts and crop pants have hips measurements of 30 inches. That is 8 inches smaller than my custom measurements. I specified in my order, 38 inches for hips. The shorts waists were 26 inches, 4 inches smaller than the 30 inches waist I specified. I am filing a case specifically for 100% reimbursement for the shorts and taxes that I paid. The total amount that I am seeking is $225. Thank you. ***** ********* 

    Business Response

    Date: 11/07/2024

    Dear *****,

    Thank you for your feedback.  As mentioned previously, the measurements for a fitted lycra jersey garments you requested are smaller than the body measurements due to the fabric's characteristic stretch. If you measure your shorts while they are stretched as they would be when worn, they will match the custom measurements you provided. This is called negative ease. 

    These garments were custom-made for you, with a long fold-over waist and extended inseam, which you custom requested. These features were not part of our original design of these shorts displayed in our studio shop. 

    It appears you may not be satisfied with how this style looks on you, which is why we recommend ordering one item initially to ensure it meets your expectations before purchasing more. Unfortunately, since you did not specify a relaxed or gentle fit and requested less flare on the already "fitted" shorts, we cannot offer a refund. The items were custom-made specifically for you according to your instructions.

    Thank you for understanding and we hope to make it up to you in the future. 

    Customer Answer

    Date: 11/07/2024

    Complaint: ********

    I am rejecting this response because at no time did seller mention that the shorts would not be made according to my specifications nor did I ever agree to anything other than a custom made to fit order for the shorts.  After i sent the measurements of the shorts and pointed out that the shorts that were delivered were not my body measurements and after I sent photos of the actual measurements being smaller,  I believe ***** recognized the error and sent me this message dated 7/8/24

    hi *****,
    we are not able to send a prepaid shipping label as we would have to be in the USA to purchase one for you. But If you let me know how much it will be I will paypal you the monies for the shipping label. Please use USPS Tracked Packet service for the most economical option and return everything including the top to the address below for a full refund:

    ECONICA
    ** *** ***** ** *** *** *** **** ****** ***** ******
    ONTARIO
    CANADA

    Sincerely,
    *****

    My response to her on 7/8 was:

    Hi *****,
    I am not comfortable with pre-paying for a shipping label for you to reimburse me through Paypal afterwards. I don't want to spend any more money and I'm feeling cautious about your request. My order was not made as requested and paid for according to my personal measurements and I am seeking a full refund. I will apply a label that you prepay and email to me then I am willing to drop the package at the post office. Alternatively I can donate these items and you can issue me 100% refund. Your choice. Either way just let me know your final decision. Thanks!

    Soon after I responded to her message ***** withdrew her offer and doubled down defended the wrong measurements being used.  She shared that it was my fault and that the shorts were supposed to be made with smaller measurements than I had provided.  That just doesn't make sense.  I paid for a custom made pair of shorts and crop pants.  I did not get that and that is why I am requesting a 100% refund.   The shorts and crop pants are unwearable, they are too tiny to fit me.  The waist is 4 inches smaller than the measurement that I requested and the hips are 8 inches smaller than I requested.  So the clothing holds no value for me to keep them. I just want my money back.  I bought these "custom made" shorts according to a non custom fit.  It just doesn't seem reasonable. Why ask for measurements and weight size only to make shorts that do not meet what is being asked for? If there was any conflict to the design when I made my request the seller should have pointed out that these are fitted shorts and that the measurements that I provided would not be the actual or same measurements that for the shorts waist and hips and that the shorts would be made tighter and would be stretching to meet my measurements.  (Although they didn't quite stretch enough.) 

    Here is the link with the actual order. ****************************************************************** 

    Note after each item of shorts and the crop pants that it reads: "Made-to-measure (custom-made)"

    If you send a pre-paid shipping label I will agree to stick it on the package and return everything to you as long as you issue a 100% refund, of $225.  Alternatively you can forget sending the label and just refund me $225 and I will donate the clothes.  Please just let me know of your decision. Thank you.

    ***** *********

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