Complaints

This profile includes complaints for Dixon Commercial Investigators (1982) Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Dixon Commercial Investigators (1982) Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Dixon Commercial Investigators (1982) Inc

  91 Geneva St Box 670 St Catharines, ON L2R 6W8

• 

  Dixon Commercial Investigators

  102-918 Albert Street Regina, SK S4R 2P7

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:16/04/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After hiring them to collect from a customer. They want to bill me for there time because they weren't able to collect money from them. I already paid them to collect for me. This company ** * **** you pay them to barely collect anything.

  Business Response

  Date: 22/04/2025

  We
  understand your concerns regarding the fees assessed on the account submitted
  for collection. However, we would like to clarify that these fees are not being
  falsely charged, but are in line with the terms outlined in our agreement.
  
  In this
  particular case, the debtor provided clear proof of payment made directly to
  your office. Despite multiple follow-ups and ample opportunity to respond, we
  did not receive any confirmation or contradictory evidence from your side to
  dispute the debtor’s documentation.
  
  As per the
  terms of our contract, if payments are made directly to the client after a
  claim has been placed with our office—and the client fails to disclose or
  confirm such payments—our office remains entitled to recover fees based on
  those amounts. This is to ensure fair compensation for the work and resources
  invested in pursuing the recovery, even when the matter is resolved outside of
  our direct involvement.
  
  We remain
  committed to maintaining transparency and fairness in our processes and are
  happy to discuss this further with you. If you have any new information or
  documentation to dispute the payment receipts that you'd like to provide, we
  would be glad to review it.
  
  As the
  matter remains outstanding at our office related to these fees, we cannot cease
  communication with the complainant as desired. We await further documentation.

• Initial Complaint

  Date:28/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against ****** ********* *** ***** collections agency, Dixon Commercial Investigators, over a falsely claimed unpaid invoice and ongoing **********.
  
  We hired ****** ********* on December 8, 2023 and paid in full via credit card. Months later, they incorrectly claimed the invoice was unpaid and escalated the matter to collections without reviewing their records or contacting us directly.
  
  The collection agency then repeatedly ******** me, despite the fact that the payment was made by my partner and I was not the client. I informed them of this and asked they contact him or our admin assistant instead. They ignored these requests, calling my personal number at all hours, including while I was on vacation, and even contacted my parents and family, which was deeply invasive.
  
  ** * ********** ***** ********** *** persistent calls ********** **** ** ******* ** ******* ********* ***** *** impacted my professional and personal well-being. Despite having proof of payment, we eventually paid a second time just to stop the ********** and prevent harm to our credit. ****** *********** ******* ** ******** ******** ******* *** ***** *** ** *********** *********** ********** ********* ** ************** *** ************* * ******* **** **** ********* ** ******** ******** *** *************

  Business Response

  Date: 31/03/2025

  Firstly, we would like to clarify that the payment you
  initially made to ****** was, in fact, reversed. ****** reached out to you
  directly to inform you of this issue. After their communication, you
  acknowledged the situation and indicated that you would investigate the
  reversal with your partner or the bank. However, ****** did not receive a
  follow-up from you on this matter and subsequently contacted our office to
  assist in recovering the funds after multiple attempts at resolution, including issuing you a credit for the trouble.

  As a result of non-payment, our office continued to request payment for the
  outstanding balance, which has now been resolved following further
  communication with you and the receipt of the funds. The matter has been closed, and no additional action will be
  taken.

  It’s important to note that the debt was registered under
  your name, and as such, we are legally obligated to contact you directly to
  resolve the issue. Our records show that we have adhered to all necessary
  procedures, and any communication with third parties was solely to reach you.
  This approach does not violate the Debt and Collection Settlement Services Act
  or consumer protection laws.

  We have followed all ministry regulations and made every
  effort to resolve this matter as efficiently as possible. We are pleased to
  confirm that the issue is now closed and paid. As the debt was valid, we are
  unfortunately unable to issue a refund. However, we will honor your request to
  cease further communication, as there are no remaining matters to address.

• Initial Complaint

  Date:11/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a carpenter *** *** quoted work for a client to which she agreed to. However, the scope of work was changed mid progress so at the end I rebilled her for the extra work. She however insists on paying only the original quote which represents roughly half of the entire bill.
  
  After she paid this amount (i have the proof) I contracted Dixon commercial to go after he and they asked me for a copy of the invoice which i produced.
  
  They are now billing me for the amount the client paid even though it was paid before I contacted them.
  
  I had initially paid them a fee of approximately $700

  Business Response

  Date: 19/02/2025

  Thank you for sharing your concerns
  regarding the commission fee associated with the transaction that occurred
  prior to the signing of the contract. However, as previously communicated with
  our accounts receivable department, the terms of our agreement clearly outline
  that commission fees apply to all transactions managed by our office,
  regardless of when they occurred, as long as the transaction falls under the
  scope of the contract— which, in this case, it did, as the claim was actively
  in collection.

  
  In our prior correspondence, we
  believed this matter was resolved when you provided a credit card payment for
  the fees in question. However, when we attempted to process the payment, it was
  declined. Following up, you indicated that you would make the payment again,
  though additional time was needed. We have now received this dispute, which
  further complicates the situation. As of now, the commission fee remains
  outstanding.

  
  As per our previous communications
  and the terms of our agreement, the commission fee is still due for payment, as
  we have fulfilled our obligations under the contract.

  
  We value your business and are
  committed to maintaining transparency in all dealings. Given the circumstances
  outlined above, no adjustments will be made to the fees. We would encourage the
  consumer to reach out directly to resolve the payment, as previously stated.

  Customer Answer

  Date: 20/02/2025

  I am rejecting this response because: The amount I collected from the customer was moths before I contacted Dixon which I can prove. Since I contacted Dixon the Client hasn't paid anything so why is there a commission owed?
  
  
  
  ***** ******

  Business Response

  Date: 28/02/2025

  As outlined in your contract, any
  payments received after an account is placed in collection are subject to
  commission fees. This is a standard practice designed to compensate our agency
  for the efforts involved in managing and recovering the debt.

  Had the payment been identified and
  applied before the claim was submitted to us, this issue would not have
  occurred. However, the payment was not included in the outstanding balance when
  the claim was transferred to our office. As a result, the consumer was requesting
  that the debtor make the payment again, which we were not
  aware of as we believe that the full balance was due as indicated. We only
  became aware of the payment during our collection process when the debtor
  provided proof of a transfer to our office, to which the consumer then confirmed receipt of the
  funds. At that point, we applied the payment to the balance assigned to us as per our agreement.

  Therefore, the commission fees are
  due as per the agreed terms.

  We trust this explanation resolves
  any confusion. If you have any further questions or wish to discuss this matter
  in more detail, please don't hesitate to reach out.

  Customer Answer

  Date: 06/03/2025

  I am rejecting this response because:

  The amount that the debtor had paid was a full 3 moths before I contacted Dixon commercial to go after the rest.

  I was very clear when contacting Dixon Commercial that the customer had paid roughly only half of the bill (This they can pull up on their recorded records i'm sure).

  when Dixon was reminded that the debtor had paid some of the amounts previously they assumed that it was after I contacted them but I can produce all my banking records to show that the payment (appx half) was made months before I contacted Dixon.

  The second half is why I contracted Dixon and none of that amount has been paid yet by the debtor. When it is I will have no problem paying what is due.

  (Also Keep in mind I had to pay a hefty fee for membership Which I am again asking to be cancelled)

  ***** ******

  Business Response

  Date: 19/03/2025

  We would like to clarify that when a
  claim is submitted to our office for collection, we request that our client
  complete a collection form, providing detailed information about the claim or a
  detailed invoice outlining the outstanding balance. This helps ensure that we
  proceed with the correct debtor details and balance.
  When we initially received this
  account from the consumer, they did not submit a collection form. Instead, they
  provided an invoice (attached) showing a balance of $1,150.00, with no payments
  listed or additional documentation. Our office recorded the balance based on
  the total amount stated in the invoice. We then sent the client an agreement
  (attached) for review, which reflected the $1,150.00 balance. The client
  reviewed and signed the agreement, without indicating any prior payments.
  It wasn't until we reached out and
  received documentation from the debtor confirming payments had been made that
  the client acknowledged these payments.
  At this time, Dixon has not located
  any documentation indicating that we were informed to reduce the balance or
  that any payments were made before the account was submitted. After the claim
  was in process, the debtor informed us that corrections were needed, as
  payments had indeed been made. We are now requesting that the consumer remit
  payment in accordance with the terms.
  As for the fee which was paid for
  our membership, we have provided pre-collection tools and supplies, then proceeding
  with collection services including calls, email, notices, skip tracing, credit
  reporting and pre-litigation review as part of that package on the submitted
  accounts.  The services have been and
  continue to be rendered as agreed. If the client wishes to close their account,
  they are free to do so, but we have not received this request in writing to
  date. 

  Customer Answer

  Date: 20/03/2025

  I am rejecting this response because:

  There is a definite disconnect at Dixon's since I clearly stated when I contacted them by phone that the client had already paid half and that the balance is what I am trying to recoup. I'm sure they would have recorded the conversation and it can be brought up for evidence. I was later asked for the invoice and I furnished which showed the the total amount charged but I was operating from the assumption that they had paid attention to my explanation I gave upon the initial contact that the debtor had paid appx. half of the total months before contacting them. 

  This can be proven. I am calling my bank so I can attach the statement as my online banking statements does not go back that far.

  Essentially Dixon is trying to collect remittance for money that I collected ( again months before I contacted them) which I explained in detail when I contacted them. Since I contacted Dixon I have NOT received a cent from the debtor. There is actually no evidence that they even contacted the debtor.

  ***** ******

  Business Response

  Date: 25/03/2025

  To clarify the reported payment was
  not exactly half of the submitted balance, but less, as it was reported as
  owing $1150.00 on the invoice and a payment was made for $465.00, leaving
  $685.00 owing.  We have tired to locate a
  conversation with our sales team in which the client advised the balance was
  $685.00 but we cannot locate that conversation.

  Regardless, the issue stems from the
  fact that the invoice we were provided after your conversation with our sales
  team did not reflect the correct balance. Additionally, when our office sent
  further documents to you outlining the stated incorrect balance we were not
  notified of any correction needing to be made.

  You had previously spoken with out
  accounting department and agreed to make payment of the fees and went so far as
  to provide your credit card for payment. The card unfortunately declined and
  when we reached out again for payment, you advised that you were short on
  funds. It is surprising to our office that this complaint continues after we
  had already discussed and believed to have resolved this issue.

  Please understand that this has
  involved time and effort on our part to rectify the issue with the debtor,  and our office has been working diligently to
  resolve the remaining balance.  The party
  who you say is responsible is no longer at the location where work was performed
  and there was no contact information provided for her at the outset, which had
  made it more difficult to locate her. The party who’s informed you did provide has
  changed company names and making legal pursuit difficult but we have continued
  our efforts, so we can assure you that we are and have been committed to
  resolving your cases.

  Customer Answer

  Date: 28/03/2025

  I am rejecting this response because:

  I had said it was approximately half. This she had paid in march of that year.  I contacted Dixon months later to go after the rest.  You later asked for the invoice to her so I provided it. This was made very clear in our first conversation with you that she had already paid appx half (460). Again if you wish to see my bank statement with the payment I can produce this. She has not paid any amounts since I contacted Dixson. Unless it was paid to Dixon which I then have not received.

  Yes I did try to pay you out of frustration after an hour long argument with your agent, who was very rude and unprofessional (the exact same argument we're having now, but of course I am betting you conveniently misplaced the recorded conversation again, just like with the first call I placed to Dixon's)  . Luckily for me it didn't go through because I then learned about better business bureau.

  ***** ******

  Business Response

  Date: 31/03/2025

  Our office has not disputed the
  dates on which your office received the payment, nor the fact that it was made,
  as we did receive proof from your debtor. However, we do question why we were
  not provided with an updated invoice reflecting the amount owing after the
  payment was received. Your contact states that the client will provide us with
  the most recent payment dates, but these were not included in the documentation
  nor reflected on the invoice, which we are required to provide to your debtor
  according to ministry guidelines. As such, the documentation provided was incorrect.
  Furthermore, when our office sent
  additional documents outlining the incorrect balance, we were not informed of
  any necessary corrections. We are curious as to why this issue was not brought
  to our attention at that point.
  Please understand that addressing
  this matter has taken significant time and effort on our part to resolve the
  issue with the debtor, and our office has been working diligently to clear the
  remaining balance.
  During the initial call, our
  receivables agent attempted to communicate this issue to you, and the matter
  was handled as professionally as possible. However, in subsequent calls to
  follow up on the payment, our agent was forced to disconnect the call due to
  the unproductive nature of the conversation and the lack of civil discourse. On
  the next call, you simply provided a credit card for payment without further
  discussion. We believe our agent handled the situation to the best of their
  ability, adhering to our policies and maintaining professionalism throughout
  the process.
  At this time we must still request
  that payment be remitted per the terms of your agreement with your office.

  Customer Answer

  Date: 07/04/2025

  
  
  I am rejecting this response because:

    So Dixon contacted the debtor and she told you that she already paid a portion to which you decided that it must have been because of you contacting her? How does that makes sense? It didn't occur to you to ask her when was the payment made? 

  I had already given you that information when I initially contacted you (Dixon) that she already paid a portion, and the amount she owes (still). so every subsequent conversation/ correspondence I've had with you I'm under the understanding that you remember what I told you. How was I supposed to know that you forgot.

  In any case, she paid me that portion in march, I contacted you a few months later to go after the rest which, again I haven't gotten yet so it's erroneous or even disingenuous on your part to try to collect commission on what you had not part in. 

  This is exactly what I told to your agent when she had called, *** ****** ** **, (again you can pull up the recording) and had decided to pay out of frustration but that was before I knew about BBB and go public.

  I find it curious that you're unwilling to pull up the recording. 

   
  
  ***** ******

  Business Response

  Date: 14/04/2025

  We understand that you are disputing
  the commission fees on the basis that the debt had already been paid in full
  prior to submission. However, when the file was placed with our office, your
  instructions were to pursue recovery of $1,150.00 and there was no indication
  at the time that payment had already been received (evidence of which we have
  provided in previous responses). Based on that submission and your request, we
  proceeded to open the file and allocate resources to the recovery process in
  good faith.

  As per the terms of our agreement,
  commission becomes payable when a file is placed for collection, and recovery
  occurs—regardless of whether payment is made directly to your office or through
  ours. If payment had already been received prior to submission, the file should
  not have been placed with our office, as doing so initiates chargeable work on
  our end.

  We have listened to the communication
  with our agent, and our agent could have handled the call in a more professional
  manner,  *** ** ***** **** **** *** *********** *** ****** ****** ********** **** *** ***** ** **** **** ***** ** ******* *********** ** *** ********** ** *** **** ** ******** We note that we
  cannot attach this call as it is not a file format that is supported on the
  response platform, and not that we would not produce this should it be required.

• Initial Complaint

  Date:31/10/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  * *** ******* ******** ***** ******* ******* *** *** ************ *** ****** ***** *** **** i already *** *** ******** ***** **** ** paid to ******* ******* *** *** ************ *** the money but still am received email and mailbox from Dixon Commercial Investigators said that i have to paid the money to ******* ******* *** *** ************ **c which is already i paid the money it's make me so confused i already send to the email with the receipt that i made payment attachment to Dixon Commercial Investigators but no answers i attached the payment receipt and the letter i received from the Dixon Commercial Investigators

  Business Response

  Date: 04/11/2024

  Dixon Commercial received documentation
  from ******* ******* *** *** ************ ***. in May of 2024 to recover from
  the complainant outstanding funds. We did discuss the matter with the complainant
  in May and the matter was not paid at that time, but in dispute. 

  The case remained open in our office
  and in October of 2024 a notice went out automatically to any account in which
  payment had not been received or verified, and at the time it also would have included
  this claim according to the information we had on file.  As a result of email correspondence which was
  sent regarding the debt to the complainant during this period as well on October
  17th, 2024, we received an email from the complainant which stated that payment had been made to our client.  This email did not include a receipt or proof
  of payment thus we then had to reach out to our client to verify the payment and we did not receive confirmation from ******* ******* until October 24th. 

  Once we received the confirmation of payment the
  account was closed as paid in full and we can verify that no credit report was made
  against the complainant by our office. 
  We believe we have satisfied the request of the complainant currently. 

  Customer Answer

  Date: 04/11/2024

  
  
  I have reviewed the response made by the business and find that this resolution is satisfactory to me.
  
  
  
  ***** ******

• Initial Complaint

  Date:10/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dixon Commercial sends out an account renewal notice every year, despite your account being on a three year plan. The renewal notice states: membership to expire, no matter how many years you are into your plan. It falsely tells you that your three year fee is due and includes a due date and amount due. For example the attached document for the 2024 renewal, our account does not expire until November 29, 2026, but it states we owe $1,044.75 by September 30, 2024. They have sent us these notices every year (2020-2024) *** ********. When I email them to I have received the notice and complain, there response is
  
  The letter that you received is computer generated and it was due to a glitch in our system that you received this notice prematurely.  Please rest assured that your actual renewal date is accurately reflected in our system.
  
  This clearly is not a glitch in their system as it has occurred 4 times now *** ***** ** ****** *** **** ********* ******* **** ********* *** **** **** **** ***** ***** **** **** *** *** ****

  Business Response

  Date: 19/09/2024

  We appreciate you bringing this issue to our attention, and
  we have been attempting to resolve this problem with our IT department for some
  time. Dixon Commercial keeps records of the expiry dates for all our clients
  and confirms the information with them now as a part of the welcome call or in
  subsequent calls when they want to discuss eligible file
  submissions.  If issues such as this occur, in which notices are
  incorrectly sent, we inform clients that their accounts are valid and provide
  the accurate date of expiry. Still, with thousands of clients some mistakes
  happen and we ask for your patience and understanding.

  
  We have noted your account and will do our best to ensure this
  problem does not continue. If there is something more we can do, please let us
  know. 

  Customer Answer

  Date: 23/09/2024

  I am rejecting this response because:

  To say that this issue is a system issue and is being worked on by your IT department for the past 4 years is completely unacceptable. In 4 years this issue should have been resolved, or if it cannot be resolved (which seems very unlikely), then you should have changed to manual invoicing (mail merge) or at least a double check (human intervention) prior to your notices being mailed out. 

  ***** ******

  Business Response

  Date: 30/09/2024

  We appreciate your feedback regarding this issue and
  understand that this has been a very frustrating experience. It has never been
  our intention to cause any issues with our clients as they are the cornerstone
  of our business.  We have asked our sales
  and IT departments to review why this hasn’t been fixed already when we have
  been notified more than once that this was a problem by your office.   

  We believe this may be due to human error and perhaps more
  human overview will be needed to prevent such issues in the future. We have identified
  your client as having this repeated problem and advised our team to stop all
  such renewal notices from being sent by mail and call in the future when the account
  is up for a membership renewal. We will also take this step for other clients who
  are experiencing the same problem until this is resolved.

  We hope that you will find these efforts acceptable and that
  you will notify us of any other problems that you encounter.

  Dixon Commercial Investigators

• Initial Complaint

  Date:11/03/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by Ann - Dixon Commercial's sales person a few times. She told me that once I become a client of their business, the file will be assigned to a collector and I'll be able to talk directly with a person to whom my file will be assigned.
  I paid $1,124.35 on January 26, 2024 and till today i.e. March 7, 2024 I've not been able to speak with a person who is handling my file. Whenever I call, I speak with a receptionist and she tells me I'm not allowed to talk with anyone. The receptionist has no control over the file and she asks me to send an email. I've also sent a few emails and most of them aren't even answered.
  I'm not sure what are my options at this time. I don't even know why I can't talk to a live person for my file when I've become a client and paid all the fees that they have asked for.
  I would appreciate BBB's assistance to sort this out or get my money back if the business is unable to help me out for any reason. It is not fair for the busienss to falsely advertise and promise me, take my money upfront and don't do anything.

  Business Response

  Date: 14/03/2024

  Dixon Commercial has
  been in contact with the complainant regarding their account, and we have advised
  him that the reason he has not been able to speak to an agent was because of
  issues with working on the claim which was submitted. Those issues were
  identified in the emails we forwarded to the complainant, and we expressed our
  concerns so that there was no confusion as to why the request to speak to the
  person about their claim could not be done as we had not taken any action at
  that point.
  
  In our recent
  correspondence, we have stated that we will be moving forward with his case
  based on the recent information he provided and at their explicit direction. At this time Dixon
  believes that we have addressed the complainant's concerns and notified them of
  the action that we are taking in writing and now on this platform. We hope that
  this clears up any confusion regarding the service and we are available to
  discuss this further should the complainant call our office.

  Customer Answer

  Date: 16/03/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  The busienss has started collection which is a good thing. But there are still some concerns -

    - I cannot talk to a collection agent whom my file is assigned. I would like to know why?

   - Collection is started only for one debtor and not the others. I would like to know why?

   - What about garnishment request that I sent them an email about. I would like to know why we cannot pursue that for more aggressive collection?

  As you know, there is a time limit for collection efforts and some time has already lapsed due to Covid. Now, I'm expecting you really put your efforts and help me out.
  
  
  
  Sincerely,
  
  
  
  ********* *****

  Business Response

  Date: 25/03/2024

  We have advised the
  complainant in our response to their request that they can speak to an agent
  regarding their claim once the initial demand notice has been sent and the
  debtor was given the ministry-required period to respond. (*** ******** ***** *************) Until this period has passed no agent can take any action
  against the debtor and so no agent is assigned. We did advise the complainant
  to call back after 10 days and would be able to discuss the case, but there may
  not be any significant update at that point.
  
  Regarding the other
  claims that the complainant is referring to in this response, our collection
  department has confirmed that they have not received any paperwork regarding a
  new claim. We would be happy to move forward with further action and we would
  ask that the complainant again call our office to provide these details.
  
  Concerning garnishment action,
  this would need to be put before the courts as no collection agency has the authority
  to enforce garnishment.  Our agency works
  to recover funds without requiring further court action to take place which can
  result in extra costs and time wasted. If we are unsuccessful in our initial
  attempts we will discuss further steps with the complainant, if possible.

  Customer Answer

  Date: 01/04/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. There is some progress and I'll be working with the business for next steps however complete resulution may be far away but this is a start in right direction.
  
  
  
  Sincerely,
  
  
  
  ********* *****

  Customer Answer

  Date: 16/10/2024

  The business doesn't respond to queries anymore. I've sent them an email three times but no response from them yet. There is no update and they have charged me in advance. I need assurance from them to work on the file or provide a full refund.
  
  Thank you,
  
  ****

  Business Response

  Date: 17/10/2024

  As per our records, the
  complainant contacted the agent regarding their claim on October 2nd and discussed the progress of the case and the information on our efforts. That
  same day the complainant reached out to our receptionist who had a discussion with
  them regarding their client file and provided direction on who to contact for
  further answers. At this time, we do not understand why the complainant states
  that there has been no response from our office.
  
  We have not charged the client
  further monies since they became a member, and the only fee to date was the initial
  set-up fee.  We believe that there may have been incorrect wording used in the complaint stating that they were charged in advance, but meaning charge for our service as agreed. We do not see any issue with those charges and hope the complainant understands that as well.   
  
  At this time our agent
  has advised that they have requested our skip trace department follow up on the
  account and that she will continue to make the efforts to recover the monies due. As our office continues to uphold the terms of our agreement, no refund is warranted. 

• Initial Complaint

  Date:12/01/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** will not give direct info we paid for there services now they repeatedly call saying we owe them and refuse to say what they are doing on the file we sent them to collect on samantha seems to be accounts receivable with noone to anwser to she is very **** and will talk inappropriately for 45 mins but as soon as the conversation is directed to a serious question like why is the account billed out she shuts down and avoids respectful communication at all costs my wife spoke up as we were recording the conversation with call being on speakerphone and samantha stated amy the adults are talking she uses **** and *********** techniques to escalate emotions freely yet points out the frustration when the same techniques are used towards her please stay clear as any number provided through canada for there company is directed to the same receptionist and in my cases no matter what department or person I ask to speak to I'm always directed to samantha even without clarifying who I would like to speak to I am automatically transfered to samantha !!!!

  Business Response

  Date: 15/01/2024

  Our communication with the complaint began when they became
  a client of our office in February *0*3. 
  They submitted one account for collection at the end of February
  of *0*3 and we began our efforts to recover the balance due to their office
  immediately. In June of *0*3, we were advised by the party that we were
  attempting recovery against that a portion of the account was already resolved.
  We immediately followed up with the complainant to confirm if this was accurate
  at which point he verified that monies had been paid towards what was due but not through them
  directly, but it was still in relation to the balance we were attempting to recover.

  As per our agreement with the complainant, commission fees
  are due on any payments received on accounts submitted for collection, whether payment is made in our office or to our clients.  Therefore, the
  monies which were paid towards the balance due would be subject to commission
  fees as this was reported during the months in which we were actively working
  to collect from their debtor. We explained this to the complaint in our initial
  call regarding this billing on July 15th, *0*3 and in subsequent
  calls.

  The complainant claims that there should be no commission
  fees as the balance was not paid to them directly, and we have explained that
  as they requested the collection of the funds and would have received the
  benefit of payment should the debtor have paid them directly or our office
  directly, therefore the terms do not change.

  We do not know how we can provide any more of an explanation
  than what has been stated in this response and hope that the complainant now
  has a clearer understanding of what has transpired and why the billing was in
  accordance with the terms and conditions of our contract.

  Our collection agent has continued to attempt recovery of
  the remaining balance due to the complainant as per our agreements and therefore
  we have no issue in providing the service as requested in the settlement terms. 

  Customer Answer

  Date: 25/01/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  As I repeatedly stated when I sighned up for there services I stated that the customer ***** *** and myself had a contract that stated they were to pay me and I was to pay the suppliers.  ***** *** went against this and made payment on there own to the suppliers and I was in disagreement on some of the amount due to equipment issues and on material there was material that could have been returned that would have adjusted overall amount owing ..

  I was instructed by the sales department at dixion to put the full amount according to the contract in to give the collection department the ability to negotiate.  A investigation department contacted me at a later date to verify the account once she was given all the papers and communications on the account at wich time she was told the same thing .and was told this would not be a issue . I would like to add ***** *** made the payment to suppliers long before I reached out to dixion for there services .

  I was told from dixion over the phone wich I am told is recorded of how to fill out the paperwork so for them to now say my file is closed or as they said billed out and now trying to collect from me when I have not seen a dime to date is in my opinion a twist of information by dixion to make money from me without actualy doing what they said they would negotiate with the company who owes my company and guarantee me a payment that has not happened .

  I gave repeatedly tried talking to dixion and they refuse to have a respectful conversation. I repeatedly stated listen to the calls to confirm my statements and it continues to go nowhere so I am asking for a 3rd party to step in and review the points I have made for confirmation that this is not being handled properly

  
  
  
  ****** ********

  Business Response

  Date: 09/02/2024

  Our office has received further correspondence from the complainant in a series of emails since they filled the initial complaint against us.  In an effort to address these issue we have additionally responded to their email complaints and believe that we have come to a fair and reasonable resolution of the matter. We request that the complaint acknowledge this agreement and that this matter has now been resolved. 

  Customer Answer

  Date: 16/02/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  My previous email to dixion directly stressed the importance of dixions acknowledgment and apology on how this matter was handled very unprofessional.

   As this was  not done then I am looking To be reimbursed for the intial fee for services and any and all communication on my matter to be forwarded to myself 

  as I do not have any confidence in dixion holding up there (guarantees) of recovery on my matter and there failure to respectfuly apologize for there employees handling of customer service in this situation .

  I stand at my previous conclusions that they have wasted alot of time on my matter that will make recovery even more of a challenge now .

  This whole situation has created a lot of hardships and time being wasted .

  The frustrating part is a simple phone conversation at the beginning could have avoided a lot of wasted time and stress .

  I tried numerous times but was constantly stonewalled and gaslighted by dixion. With threats of further collections and repercussions.  

  
  Sincerely,
  
  
  
  ****** ********

  Business Response

  Date: 05/03/2024

  Dixon remains firm in its statement that we acted per the
  information we were presented by the complainant during the process of
  collection. We received a balance to recover on their behalf, a balance which
  their office was demanding before the claim came to our office for collection action
  and which they did not advise in any of the provided paperwork was paid (*** ******** *********).  Our communication
  with the complainant only broke down when they were billed fees for payments
  which were already made on the account which our collection department did not
  know as there was no evidence that anything had been paid on the account.
  Our agreement with the complainant was to provide collection
  services in exchange for their initial fee. Our office had spent several months
  pursuing this claim before these issues and has continued for many more months after
  notice of the payments and issue of fees was brought up, in hopes of recovery
  of the remaining balance.  As we never
  ceased our efforts nor breached the terms which were signed we do not feel that
  it is reasonable to request a refund.
  Additionally, as we advised the complainant in our prior
  communication, we have waived all fees related to the reported balance discrepancies
  on the client's account and advised that we can continue collections on their behalf,
  but it is the client's decision whether they want to continue the claim at this
  point.