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Business Profile

Surveys

Qbord

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 25 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:16/10/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I registered with QBORD, a survey company. I asked for a $10 payout on January 29, 2023 and did not receive. I contacted then many times (about 3 times) and I have yet to receive a response. I am now claiming my $10 plus the rest of the credits I have accumulated ($59.60) from filling out their surveys. I wish to receive my $69.60 and terminate my membership in this company.

  • Initial Complaint

    Date:27/09/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order confirmation #**** for receiving $25 gift card. I never received anything. I have been contacting them forever with no response. It would be nice to get paid the amount owed.

  • Initial Complaint

    Date:29/06/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 25, 2022 i redeemed the qualifying amount for a $25 ****** ***** gift card, order #**** and was supposed to get it June 25,2022. I have never received it. I have emailed Qbord many times and have been ignored and still have not received my hard earned gift card. Qbord is not fulfilling their promise of completing surveys to redeem gift cards. When do l expect my gift card from May 2022?

  • Initial Complaint

    Date:05/03/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have participated in completing a number of consumer surveys for Qbord. In Jan 2023, I submitted a request for a $25 **** gift card and redeemed the qualifying points for that card. I was to receive an email by Feb 15 with the gift card and never did. I sent an email twice regarding the missing gift card (latest on Feb 23) with the order# and have yet to receive any response. I think the Qbord is NOT fullilling its comitment to payout its customers who complete the surveys they sent out! I will not be filling out any more surveys from this company but I do still expect the $25 **** gift card!

    Customer Answer

    Date: 30/03/2023

    A few weeks ago, I finally did receive the promised gift card of $25 from Qbord

  • Initial Complaint

    Date:01/03/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have contacted QBord several times regarding compensation that I have not received. I redeemed points on January 5 and nothing has occurred from their end. Please help!!!

  • Initial Complaint

    Date:01/03/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I submitted my claim for my $50 ****** rewards on Oct 30, 2022 and was supposed to receive the reward on Nov 15, 2022. I have not received my payment and have not gotten any response to my multiple emails that I have sent

    Customer Answer

    Date: 24/03/2023

    Thanks so much for your help as my money was just paid by qbord this month.

  • Initial Complaint

    Date:18/01/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I use the Qbord website for many years and for over 7 months I have not received any survey invitations. I contacted Qbord customer service many times through the website "contact us" form and ******** and email and also *** via email and I have never received any response. I would like to hear back from their customer service to solve the issue with surveys. Thanks

  • Initial Complaint

    Date:25/11/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a minor matter for me but I think the survey company qbord is not paying out reward money that presumably is provided by the companies requesting the surveys. I requested an ****** $50 gift card in May and though I received notification it was coming via email, it never arrived. I have followed up twice and there is no response. I want people to be aware of what is happening and the company to be identified for their dishonesty. * **** ******* * ****** ** *** **** ******* ** ***** **** * *** ****** ********* ** * ***** **** ******** * ********** ******

  • Initial Complaint

    Date:24/10/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I redeemed my points for a $25 ****** gift card on December 7, 2021. I have not received the gift card. I check my emails daily, and my junk/spam folders. * **** ******** * ********** ** *** ***** *********** *** ****** **** ***** **** *** ******* *** *** **** **** *** ******** ** ******

  • Initial Complaint

    Date:21/10/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order# **** I submitted this gift card redemption on June 9, 2022. I haven't received it. I have tried to contact the company numerous times and no reply. Please assist.

    Customer Answer

    Date: 31/10/2022

    I received a response from the business. Please close this complaint.

Qbord is NOT a BBB Accredited Business.

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