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Business Profile

Surveys

Qbord

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 25 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/10/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a a member of Qbord since 2015. I have redeemed points for rewards a few times in the past years. On July 26th 2022, I exchanged some points for a gift card of 25$ value. Even after numerous attempts to contact their team, I still haven't received my reward yet. We are now October 3rd 2022 and this isn't resolved yet.

  • Initial Complaint

    Date:03/10/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I have cashed in my points for doing surveys with qbord on June 14th and and have still not received my gift card. There have been several attempts in contacting them to get a response on my order. They have not responded and I should have received by no later than July 1st. ******* ******** **** ***** ** ** *** ***** I am just wanting my gift card and will no longer deal with qbord

    Customer Answer

    Date: 31/10/2022

    Wanted to provide an update that I received the gift card the other day and the complaint can now be closed.  Thank you very much.

  • Initial Complaint

    Date:09/08/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a member of the Qbord community since September 25, 2016 completing survey's. I was able to redeem 5000 points on April 11, 2022 (Order#: ****) for a $50 ******** Gift Card. On the FAQ section it indicates that the redemption would be processed by April 15, 2022. It is now August 3rd and I have not received my gift card even though I have sent monthly emails to their contact us link on their webpage (without receiving any type of acknowledgement or response).

  • Initial Complaint

    Date:07/07/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cash in points for a $10 ****** gift card reward with QBORD in February. I have e-mailed multiple times over the months and even called the company they are associated with. I have not had any response nor have I received the gift card. What's interesting is that QBORD is still sending me surveys to do. This means that they are benefiting from the work of people like me but refusing to pay us for the work that has generated them money. **** ** ********* *** ******* * ********* ******* *** **** ****** *** ******** ** ********* ***** While I've read that they have told others they are behind, if they have the ability to send out new survey links, they should have the ability to respond to frustrated people like me.

    Customer Answer

    Date: 08/08/2022

    The issue has been resolved. I was contacted by someone who oversees the company. They gave me a $25 gift card for the $10 card I was owed.

  • Initial Complaint

    Date:07/07/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a member of Qbord for years. I have two redemptions for $10********** rewards and despite numerous emails and form submissions, I have never received a response. The first redemption took place on February 18 followed by June 2, neither which have been honoured. I'd like to receive my $20********** reward or $20 equivalent.

  • Initial Complaint

    Date:21/06/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not getting the redemption certificate that I except for completing surveys with Qbord. I redeemed for $25 on January 7 and $10 on May 24. Both were for ******.ca gift cards. I have tried emailing, using the "contact us" function on the website, have sent an email to PMG Intelligence website as well as called the phone number listed. None of these methods give any results. *******************************************. I'm hoping that BBB can help me get my rewards.

    Business Response

    Date: 29/06/2022

    Consumer Response /* (2000, 7, 2022/06/23) */ After reaching out to Qbord again about the remaining $25 e-card I got an email today with a link to the card. I'm sorry that it takes a note from BBB to have Qbord suddenly respond to requests to have the incentive rewards show up. ****************************************************************************************************** Thank you BBB for being there to help us out.

  • Initial Complaint

    Date:21/06/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used this survey panel to participate in surveys, to then get rewarded. I went to cash out, in Jan 7, 2022. Never received my reward that was promised- e-Gift Card $25-********* I have sent them numerous emails, again and again. No response whatsoever. No contact, no update, nothing from them at all. I am waiting for my gift card. They continue to send me surveys. But refuse to pay me for them. So, they do appear to be operating, but do not pay you for your work. **** ******* ** ******* * **** *** **** **** **. I'm sick and tired of it. **** *** ***** *** ******* *** **** **** **** * ****. They should be shut down, because as long as they are operating more people could sign up with them and be unpaid. Please BBB do something to prevent this. ** ******** ******** ***** ******

    Customer Answer

    Date: 23/06/2022

    I have received my reward. Thank you BBB and Samantha B. from ***.

  • Initial Complaint

    Date:08/06/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a survey respondent for qbord for a number of years and have never had any issues. In February of this year I had accumulated sufficient survey reward points to redeem for a $10 ****** gift card (order #****). As of today I have not received the gift card and my reward points balance has been reduced for the redemption. I contacted them numerous times through their Contact Us link and have never received a response. I am still getting notifications of new surveys so I know they are still in operation and I want them to fulfill their obligation to me. **************************************************************************************************** I hope you will have better luck resolving this issue than I have.

    Business Response

    Date: 29/06/2022

    Consumer Response /* (2000, 6, 2022/06/14) */ I was finally contacted by the company today with an apology for the wait time receiving my order. It also contained a gift card for 2.5 X my order so I believe this matter can be closed. I am not sure whether it was your intervention that caused them to reconsider their position but it is too much of a coincidence that I don't hear anything from them until after you contacted them. Hopefully we won't have to go through this again, if I decide to continue with them.

  • Initial Complaint

    Date:31/05/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Qbord is an online survey company (much like the ***** or *****). They continue to send surveys to people on the understanding that participants can accumulate 'points' for each completed survey, with the eventual understanding that participants can redeem their points for rewards in the form of gift cards. Having redeemed points on December 30, 2021 for a $35 **** Gift card, I have never received it despite numerous attempts to contact qbord both by phone and email. No responses ever. * ****** ****** ****** *** ****** ******** **** **** **** * ** *** ****** **** ******** ****** ****** *** **** ** **** ***** **** ** * ********* **** ** ******

  • Initial Complaint

    Date:18/05/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Like so many other people, I joined Qbord to complete surveys in exchange for monetary compensation. I submitted a claim for a $25 gift card which was supposed to be sent out March 15 2022. I have tried to reach them by email and phone, none of which they responded to. They are still sending surveys and soliciting new comers. Why are they still allowed to operate if they're not fulfilling their obligation.

    Customer Answer

    Date: 20/06/2022

    Just letting you know I have received my gift card today Jun 20/22. Thanking you for your assistance

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