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Business Profile

Windows

Landmark Home Solutions

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 44 total complaints in the last 3 years.
  • 21 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/06/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We spent $52,000 buying all new windows for our home. This spring we went to put in our patio screen and it was 2 inches too short. I contacted the installer on April 3rd and April 15th, he said he had some in his garage and he has never come back to install it. On May 14th, he asked me to send an email to him and **** *****, who looks over the production, and emailed him again on May 27th. I contacted the salesman, emailed him on the May 27th and no answer. I have called them a couple times and left messages and no one has contacted me back.

    I want the right screen for the patio installed.

  • Initial Complaint

    Date:29/05/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contract to install 2 new exterior doors signed with salesman ******* ** ****, Nov 26, 2024.
    2 doors installed March 10-11, 2025. Cost was $9300.
    A few weeks later the back door had caulking separating plus leaking around the door windows. It also wasn't closing properly and rubbing in the top corner. The sweep portion at the bottom of the door was separating from the door. The front door now won't latch properly and has blown open a few times if we don't lock it.
    Warranty claim submitted to the link they provided sometime around April 2, 2025. No reply. Emailed ****** ****, who the warranty email came from on Apr 16, no reply. Emailed 5 people from Landmark Apr 24 plus submitted the same online warranty claim, no reply. I called 4 different people at Landmark at this time and left voicemails. No reply.
    I finally connected on May 2 with a helpful person named *****, who I believe is a subcontractor installer for Landmark. On May 6, ***** emailed ****** ********* ; **** ***** ; ******* **** to see if she could get a reply. She included photos and the scenario. No reply.
    I replied all May 10 & 15 and still had no reply.
    Warranty states:
    Landmark warrants that all Landmark products installed, shall be free from defects in materials and workmanship, for the life of the product, or for as long as the original owner continues to be the registered owner of the premises in which they were installed.
    OTHER
    Weather-stripping and sweeps may become worn over time. Loose or worn weather-strips should be replaced. Landmark will ship these parts for up to 5 years at no charge. A clear coat should be applied to stained fiberglass doors every two years to maintain its “richness”.
    There is an exclusion about caulking, however I feel like it should last more than 2 weeks after installation to prevent water seepage/damage.
    *I may be ok with discussing it with media but would want more info.

  • Initial Complaint

    Date:29/05/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have the following issues at the home where windows need repair work see below.

    Outstanding from Fall 2024, no calls back for service after being told they would come.

    The concerns raised by the ********* are as listed below:

    • The living room window frame has sagged in the center, resulting in a noticeable bowing of the casing\frame.
    • The casings around all other windows require further attention and repair due to substandard finishing.
    o This was also flagged by your installer, during one of his visits to the home to complete work.
    • The front door weatherstripping was improperly cut too short, allowing daylight and air infiltration into the home.
    • The front door also requires touch-up work to address visible imperfections.

  • Initial Complaint

    Date:27/05/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchase new windows and a back door
    they have a life time warrantee
    they were installed on Nov 22 2023 after numerous times trying to speak to someone
    I opened the bathroom window for the first time on May 15th
    the bottom piece came right off the window now cant open or close
    Have called and called numerous times sent email from wifes phone with all pictures no reponce
    called May 16 20 27 still no response just leave message or just hang up

  • Initial Complaint

    Date:26/05/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased new windows from Landmark Home Solutions in March of 2013. The labour and materials came with a lifetime warranty. One cranking handle has broken away and I can no longer open the window. I have tried repeatedly to contact Landmark via phone, leaving at least 3 unanswered voice mails, and an emailed notification to "*******@****************com" on May 12th which to date has also gone unanswered. I merely wish Landmark Home Solutions to honour their agreement with me and repair/replace the opening mechanism on the window their workman installed.

  • Initial Complaint

    Date:21/05/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a window and patio door replacement using my local ****** October 2023. ****** tells it's consumers that they vet the contractor and have done the homework to guarantee high quality. After initial install we have had 3 visits back, 2 of them in the spring of 2024. Installation quality was poor and after inspection they sent back a service person to "correct" the issues. These were poorly done band aids. Here we are February of 2025 and my primary window now has severe condensation between the panes (was told this wouldn't happen). An inspector came out and informed us that not only were the windows poorly installed, but that the had not been weather sealed and had been leaking into our home for nearly 2 years. They told us it could be fixed, they would have some back out with in 3 weeks to fix it. It is May 21, 2025 and not only have we not heard from them , no one is answering any of the Landmark phone numbers, or returning emails for service. I want my windows fixed, and I want compensation for any potential damage to the framing of my home for 2 years of leaking. Don't care if it is Landmark that pays it, or ****** that pays. I have also started a complaint with ****** as well.

  • Initial Complaint

    Date:21/05/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started this process in Sept. 2023 and I have emailed many times and had service people here four times in that length of time. I was going to have my window replaced and it didn't work so they were supposed to come back to fix the window and they were supposed to put a rush on it a month ago. I have emailed them and tried to contact them and no response, I get failure to deliver. My order number is ****** and I have a full warranty on the window for life.

    I would like for them to come back and finish installing my window.

  • Initial Complaint

    Date:20/05/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Front Door purchased on Feb 11th, 2020; From Landmark Home Solutions; the handle on the door keeps discolouring; The Landmark lifetime warranty which they gave to me as a document; The door handle was replaced last year however there are two handle; the person that came only had one handle and said they would return to complete the repair. That never happened.

    I file another service request on Mar 29th, 2025 and also sent an email on the same date. We have tried calling and no one is returning our call. In the past we dealt with a woman by the first name of *******.

    The sales person was **** **** ************; *****@***************.com.

    I dealt with I think the service manager *** ******** ************; just after installation of the windows as there were issues with the handles. I called and left a message for him today. But I am tired of having to do this every two years and they take forever to respond.

  • Initial Complaint

    Date:20/05/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been calling since March 4th (several times, several voicemails, various extensions) regarding to a warranty issue of a broken seal on one of the windows we inherited when we purchased our home. Completed the warranty transfer online as instructed when we acquired the house. When I called about this warranty transfer I was informed on Mar 26th by **** ***** the warranty transfer part of the website didn't work. I provided a screen shot from my files it was completed. Also, completed a service request, to be informed by ****** **** that they were having issues with this part of their website. I did received a job# from ****** ** (she returned my call due to leaving a message on her ext. This occurred on Mar 26/25 & that is all she could do for me). So, I started calling again-leaving messages on several extensions requesting a return call. Then, I spoke to **** ***** on Mar 26/25 (after my chat w ****** & she was who informed me that the warranty part on the site didnt work). I gave her all my information, provided the assigned Job #, emailed all my documents as she requested & she will get back to me. A month passed. No call. I called & emailed **** Apr 9th. NOTHING! Called several times, left voicemails on various extensions. On Apr 24, I connected with ****** ****. She informed me none of the information I gave to **** was recorded. I provided all my info & emailed my documents. ****** verified she rec'd them. ****** said she will call me the very next day. I asked "will you?" Response "Yes!" My phone is always with me. But NO CALL! On May 2/25 called ****** & left a message. It is May 12/25, I have not heard from ****, ****** or anyone at Landmark Home Solutions. I emailed several times, called every extension, left messages to make sure that no one at this company cannot say they did not hear from me. Presently, when calling the company's phone# a recording answers directing to leave a message. Messages left-NO Return call.

  • Initial Complaint

    Date:08/05/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed customer agreement May 6, 2024.
    Gave cheque as down payment for $3929.68 which was cashed by Landmark.
    ****** ****** was the salesman and signatory on agreement.
    Work was promised to be done in about 12 weeks.
    A later email to Mr. ****** stated "we’re making you a custom sidelite at no extra charge".
    Several further emails to Mr. ****** were ignored.
    No further correspondence received from anyone at Landmark.
    No 'phone calls to Landmark were possible. No-one answers calls.

Landmark Home Solutions is NOT a BBB Accredited Business.

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