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Business Profile

Windows

Landmark Home Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Windows.

Reviews

Customer Review Ratings

1.5

Average of 30 Customer Reviews

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Review Details

  • Amy C

    Date: 27/06/2025

    New windows and doors in 2021 and still trying to get issues fixed. Multiple contractors to my house and get a different answer every time. Last contractor was here March of 2025 and has yet to return to fix my front door. ** *** ******** ******** **** **** ********

  • John M

    Date: 09/06/2025

    zero customer support. spent thousands of dollars on windows and can't get anyone to response to issues with broken seals. Tech was out and measured glass Feb 14 2025 and still nothing in way of follow up.

  • Bea L

    Date: 29/05/2025

    When we had our windows and doors installed in 2023, we were told our windows were under warranty. One of the bedroom windows started cracking all on its own. I contacted the company and was told the glass was not under warranty! But set a date for a technician to come to repair it even if I have to pay, but he was a no-show. Now Landmark will not return our calls. We have reached out several times by phone and had sent in the service request forms and pictures. They have still have not responded. I WOULD NOT RECOMMEND THIS COMPANY!

  • David C

    Date: 21/05/2025

    When we had our windows installed, we were told our windows were under warranty. Now that one needs to be fixed Landmark will not return our calls. We have reached out several times by phone and even filled out the service request form online. They have still have not responded. We are not impressed.

  • Brian H

    Date: 08/05/2025

    Made a warranty claim for a broken seal on a double hung window in December 2024. A ticket was approved but a technician was needed to size the window. Due to my availability, Landmark made the appointment for April 14, 2025 between the hours of 9 and 11 am to size the window. At 3 pm of the same day and no arrival of technician, I called **** ***** (my contact at Landmark). She apologized of the situation, as she said both vehicles for the technicians were in for mechanical repairs? She then over the phone ordered the replacement window panel based on common size of these windows that had previously been replaced. All of this was on file. On the week of Monday May 5 20th, I attempted to contact Landmark by email and phone numerous times (10) to get an update on the replacement window pane. No response at all. The phone message at Landmark has changed and you can not contact any department, only to leave a message. I am disappointed at this particular customer service. ******* *** ********* ** **** ***** ***** ******* ******** *******

  • ANDREW D

    Date: 05/05/2025

    We purchased windows and doors from Landmark Home Solutions in 2022, ******** ***** promise of a lifetime warranty. In fall 2024, we submitted a warranty claim for a window with a broken seal. A representative came out in March 2025 to take measurements for replacement glass—and since then, complete silence. We’ve called more than 10 times, left multiple voicemails, and sent over 10 emails. Not once have we received a response. Not even a courtesy call to say they’re working on it. Their lack of communication is ****** unprofessional—**** ******** *************. At this point, I can’t even comment on their customer service—because that would require them to actually provide some. We’ve been completely ghosted, and the ***** ** neglect we’re experiencing ****** ******* *** *****. We deeply regret ever choosing Landmark. When a company takes your money, promises “lifetime support,” and then disappears, it’s not just disappointing***** ********* This experience has been frustrating, disheartening, *** ******** **********.

  • Brandy H

    Date: 04/02/2025

    Brandy H

    Date: 04/02/2025

    Extremely aggressive calling. Back to back after being hung up on and still after being told not to call back. And then even arguing when I said * *** ***** ********* Stop calling!!

    Landmark Home Solutions

    Date: 13/02/2025

    Good Morning.
    Our most sincere apologies as you should have been added to our no call list immediately upon request. If you could kindly advise your number, we would be more then happy to remove it.

  • Cary L

    Date: 05/12/2024

    Cary L

    Date: 05/12/2024

    We had windows and doors installed in our home in 2019. We now have a issue with our lock latch not locking and our storm door as well not properly lined up with a draft coming through it. We just recently called the company both Landmark and Wardco where they make the product and we had nothing but a unsuccessful call back from anyone from either company and we left multiple messages to reach back to us for the past couple days and still no response. We spent over 35,000 on our install and this is how they treat their customers. If this is how they treat their customers then they obviously don't care about their product and stand behind it *** **** ******* **** **** *** ** ** ** **** *** *** ***** *****. This company is not **** ********* ** good on their warranty. The sad part no one there ever answers the phone or responds. **** *** ***** ** ******* * *** **** **** ***

    Landmark Home Solutions

    Date: 12/12/2024

    We at Landmark apologize for any breakdown in communication and we are 100% committed to ensuring you are looked after. Due to the time of the season however, our service department is now closed until January 6, 2025. Upon return however you will be given the highest priority, and we will be in touch to ensure we bring this matter to a close.
    Thank you

  • J Burgoyne

    Date: 27/09/2024

    J Burgoyne

    Date: 27/09/2024

    THIS BUSINESS AND NUMBER PHONES A NUMEROUS TIMES EVERYDAY.
    STOP CALLING. **** ** ************

    Landmark Home Solutions

    Date: 01/10/2024

    We apologize if us calling you has caused you any type of undue stress. If you could please kindly provide your number, we would be more then happy to remove you from our calling list.
    Thank you

    J Burgoyne

    Date: 01/10/2024

    I have attempted to reach your company several times and have already included my phone number.
    So there are no issues or delays moving forward, the number again is ###-###-#### and or ###-###-####.

    J Burgoyne

    Date: 05/11/2024

    I HAVE REQUESTED NUMEROUS TIMES TO STOP CALLING ME, ********* ME WITH EVERYDAY PHONE CALLS AND HAVE EVEN ATTEMPTED TO REACH YOUR COMPANY DIRECTLY THEOUGH THE VARIOUS PH9NE EXTENSIONS LISTED WHEN CALLING DIRECTLY TO LANDMARK.
    NO ONE ANSWERS CALLS AND NO ONE HAS RETURNED MY MESSAGES.
    STOP ********* PHONE CALLS IMMEDIATELY.
    ********** ** ************

  • Hillary A

    Date: 08/09/2024

    Hillary A

    Date: 08/09/2024

    We have received spam calls from this business phone number repeatedly for the last week or so. We’ve answered twice and it’s been silent, then you hear noise in the background, then they hang up on us. One day after already calling us, they called again a couple hours later. This time, we spoke with them and told them we weren’t interested in a quote on windows. They claimed we must have requested a follow up and said they were behind on reaching out to people ***** ** * *****. They then asked how many rooms we had in our house to give us a price * ***** *** **** *** **** ******. Since telling them that we are NOT interested, we have received another 3 phone calls, pretty much every other day. STOP CALLING US!!!!!!!

    Landmark Home Solutions

    Date: 18/09/2024

    Good Morning, Mrs. *********. Our sincere apologies for any frustration our calls may have caused. If you could kindly advise your phone number, we will happily place you on the no-call list.
    Thank you.
    Landmark

Landmark Home Solutions is NOT a BBB Accredited Business.

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