Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:13/10/2022

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Agreement between us and CHR roofing, signed in 2021 for 2022 metal roof installation cost $29 630 with $8 000 paid deposit. Portions of the contract breached by CHR Roofing are as follows: 1) supply and install 1x4 rough lumber strapping every 16'' on center *Installed every 24'' * 2) install 2 rows of strapping beneath snow stops *Two rows of strapping not installed* *Had to remind of snow stop installation, post installment: missing screws on top and no screws on bottom* 3) contractor will supply all labor and material to complete the job *Job subcontracted out, CHR refused to release name of roofer(s)* 4) contractor will ensure a safe and clean job site and provide copies of insurance *Roof and yard not cleaned of debris; shards of metal, screws, washers, garbage* *CHR provided copies of insurance, Due diligence concluded insurance provided was an auto policy. Provider suggested requesting updated copy. We did to no avail. * 5) all work comes with a 10-year CHR workmanship warranty. *CHR alluded to repairs, though when repairs brought forth, threats of litigation and credit destruction were received* Further, neoprene washers are missing on screws, screws are not in all the way, panels were not installed as per manufacturer's directions; lap joints are backwards, some metal panels installed were too short with shorter pieces laid for difference and not sealed, side caps were not installed, WSIB clearance certificate received from CHR was confirmed altered and ineligible. When concerns and rectification were brought, we received litigation and credit destruction threats, intimidation, defamation of character, threats of judgement from God, threats of war, name calling and more. CHR requested payments though contract is breached and incomplete. Temporary denial to property was implemented for safety and liability. Progress pictures were never received despite asking. The roof as is, is a liability and safety concern and we now have to redo/repair it.

  Business Response

  Date: 01/11/2022

  
  To whom it may concern,you are definitely right that there are two sides to every story.
  This customer is a horrible lying deceitful person who has ripped off my company for over 22000.00 dollars .
  
  I am a hardworking father of 6 & she couldn't of picked a worst time to do this to me .
  Just going into our slow season
  
  I went against my better judgment going ahead with this job after thus customer called after we ordered the material ,then claimed they where experiencing financial difficulties.The person who filed this *** claim has no ties to  this home she is the new girlfriend of ****** ********** the actual homeowner , .****** has ghostes or been avoiding all attempts to communicate or pay his bill /final invoice .
  Now this ******* ***** homeowner girlfriend has been  forcing this no contact thing & not allowing my company access to the property at ** **** *** How convenient she waited til  the minute the job was 100%  complete!
  
   CHR Roofing we  even went back twice to make some  modification & even added extra snow stops in good faith  to please this very difficult customer.
  
  This whole thing was planned from the start  as a **** to steal over 22,000 thousand dollars from my company CHR Roofing 
  
  She is claiming my insurance is fraudulent after the job was completed & we worked on her property to complete this job for 3weeks .
  She says my WsIb is no good 
  Everything a person can imagine not to pay the final bill .
  Shouldn't she of asked for this before we started or half way through the job ?? Not at the end when the job is complete & invoice is due ?
  
  She waited till all of our trailers& equipment where taken off her property to refuse payment .
  
  So we're the only victims of a **** here .!
  
  She filed this false complaint against my company as payback for the threat of a construction lein & collections which are now in full force.
  
  If you would like I can provide more details of this person's **** & now using *** as payback for her theft from my company .
  
  I have witnesses to the way we have been robbed by this customer "devil lady " the nerve of her to add insult to injury by filling this fake claim as payback for trying to collect what's owed to me.
  
  I would be glad to discuss the actions being filled against this person over a phone call or other email ?
  
  Don't hesitate to contact me me for proof of this **** on a hardworking roofing contractor .
  
  Thanks for hearing both sides to this terrible story .
  
  ********* *** ******* ***** ***** *** *** ****
  

  
  

  Customer Answer

  Date: 01/11/2022

  
  Complaint: 18207679
  
  I am rejecting this response because there is inaccuracy in all words said. The job was not completed as per the contract agreement, and the language that was used by Mr. ***** in his response with the *** and with all proven documentation, serves as a testament to the abuse we have received. We have only asked for things to be rectified and reached out in hopes there can be a solution, as the job is not complete and not complete as per agreement.
  
  Sincerely,
  
  ******* *****