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Business Profile

Gloves

Quanta Vici Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gloves.

Complaints

Customer Complaints Summary

  • 39 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/12/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the smart heated gloves from them on January 1, 2023. It was misleading, but they said they were a pre-order and had 18 months to fulfill the order. Since July 1, 2024 I have been entitled to a product or refund and they refuse to respond to my inquiries. I have tried to get **** and ****** to help, but they won’t due to the purchase date being so long ago.

  • Initial Complaint

    Date:18/04/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for Quanta Vici Smart Heated gloves on January 8th, 2023. Total price paid was $184.19. After a brief period of several weeks I reached out to inquire on my unfulfilled order and was told the item was on back order. I reached out several times over the year 2023 and was given the same answer. I have now reached out twice in 2024 and I am no longer receiving a response from the company. I have asked for a refund several times but have never had a response to my request.

  • Initial Complaint

    Date:14/03/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a cassette online from Quanta Vici on August 14 2023 and received a confirmation email about the order from them. Order #****** confirmed.

    My credit card was billed on Aug 14 2023 for USD 135.58 @1.3805 = 187.17 CND.

    I never received another email indicating that they shipped the cassette.

    All attempts to contact them via email have gone unanswered.

  • Initial Complaint

    Date:11/03/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order #******
    Ordered January 23, 2023. NEVER RECEIVED ORDER. Contacted the company multiple times and they kept assuring me that my order would ship out soon. Then they started to just ignore my emails. Whenever I call customer service the customer service is "Unavailable" so you can only leave a message and not actually speak to a real person. * ******* **** ******* ** ****. They just take you money and hope you forget about it. I spent $388 on a pair of gloves and socks and did not receive either one. Again, it's been OVER A YEAR! I expect a FULL refund. On their site if you cancel your order they charge you $40 which is ridiculous because I don't want to cancel because I regret my purchase, I want to cancel because of their mistakes. I should not have to take a hit for their terrible service.

  • Initial Complaint

    Date:07/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I *********** this company. When they delivered their product back on 10/10/21, I immediately noticed that their product was in the incorrect size. After a year delay, I finally returned the product to the company and provided them with the tracking info from **** (can supply upon request). Since 9/7/23, I have not heard a thing from the company, despite over a year of the return having been processed. At this point, I don't want replacement gloves, which a lot of others online have said are crap, I just want my money back.

  • Initial Complaint

    Date:02/02/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** **** ***** ** × 1
    920833-03-U / U
    $119.99

    Subtotal

    $119.99
    Shipping

    $19.99
    Taxes

    $0.00
    Total

    $139.98 USD
    On Dec. 10 2023 I paid you through ****** $139 + for a bicycle for my grandson. The .Order #****** was confirmed.
    Please send me a tracking number and expected delivery date. If I do not hear from you soon, I shall request that my bank take all necessary action for your failure to honor my order.

    Thank you,

    ***** ** *****

    Since the end of Dec. 2023 I have sent 25 e-mails requesting help regarding the non delivery of my paid for order. Each time Quanta Vici has an automatic/default e-mail saying they received my request and that they would process my compliant. They never follow up!!! Are they a scam online operation? Please help...Thank you

  • Initial Complaint

    Date:08/08/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made an order (number #******* on Dec 20, 2022 for $315.99 for heated leather gloves and socks and never received it. Reached out multiple times and they said they're working on it and my last reach out hasn't been responded. At this point I would like a refund ***** *** *** **** ** *** ******* ** **** **** **** *** **** *** **** ******** ****** and a refund should be well within their parameters given their stated refund policy online.

  • Initial Complaint

    Date:24/04/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased heated gloves Oct 2021. Upon arrival in Dec 2021 the gloves did not work. I have email correspondence back dated to then with the company, including video proof of the faulty product. After months of emails, They said I could have a refund or new batteries in April 2022. I decided to choose new batteries (which I had to pay shipping for). They never arrived. The company kept saying back ordered. 10 months later I asked for a refund in Dec 2022. It has been 4 months since and they just got back to me and denied my request. **** *** * ******** ****. I purchased a faulty product ($450) and I want my money back. *** **** ***** ***** **** ***** ******* ** their lack of communication and ******** customer service.

  • Initial Complaint

    Date:03/04/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased heated gloves from this company that were a pre-order. More than 1 year later I have still not received any product at all. I have had multiple contacts with the company both via their on-line chat function and email from customer service. I have received many many excuses and false promises of delivery but 14 months later, nothing. I just want my money back.

  • Initial Complaint

    Date:17/03/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife and I ordered heated gloves ****** ******** as a gift for someone on January 3, 2023, and the product still has not been delivered. We have not been able to reach anyone by telephone, and we have only been able to communicate with Quanta Vici through chat messages. We asked to have our order canceled but were told that the order could not be canceled and should arrive next week. This chat took place on January 23, 2023. On February 1st, the chat message from Quanta Vici was as follows: We completely understand your frustration and sincerely apologize for not being upfront.

    As of yesterday, Quanta Vici said that our order now is on hold. ***** ******* ** * ********* ** ********** ***** *** inaccurate and changing responses that Quanta Vici has provided us.

    *** ********* ** ******** *** *** ******** ** *******  Cancel our order and refund our money in the amount of $173.99 immediately. Thank you for your time in addressing this matter.
    ********** ** ****** ***********

    Business Response

    Date: 13/04/2023

    The customer's order ******* has already been delivered according to the tracking number ****************** ****** ** *****

     

    Customer Answer

    Date: 13/04/2023

    Better Business Bureau:

    I have reviewed the response made by the business and find that this resolution is satisfactory to me.


    With that said, the product was FINALLY delivered 4 months late.  Terrible company still, but I am glad the product was delivered.



     

Quanta Vici Inc is NOT a BBB Accredited Business.

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