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Business Profile

Spa

Lucie Mé Medical Spa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Spa.

Complaints

This profile includes complaints for Lucie Mé Medical Spa's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Lucie Mé Medical Spa has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Lucie Mé Medical Spa

      Thornhill, ON L4J 1A1

    • Lucie Mé Medical Spa

      1800 Sheppard Ave E North York, ON M2J 5A7

    • Lucie Mé Medical Spa

      1244A Yonge St Toronto, ON M4T 1W5

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:20/07/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is for their ******** **** Location. So I purchased 3 facials and I used 1. Now I wanted a refund for 1 of the facials, I went to the store and they said I can only get a store credit to buy a product and that I have to email the location on Steeles Ave to get the store credit. I emailed and they responded by saying that it was discounted and to get the store credit I would have pay the full amount and then get the store credit. So I paid $150 and they want me to pay another $150 now to get a $150 store credit. They are fooling me, by saying I need to pay the full amount to get the store credit. I should have known better to not pay in full first before the service. Now I feel scammed and would like to get my money back for the 2 facials remaining. Is that possible, I still have 2 facials left, I don’t feel safe going to do the other facials after this complaint, what should I do?

    Lucie Mé Medical Spa is NOT a BBB Accredited Business.

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