Complaints

This profile includes complaints for Canada Tax Reviews Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Canada Tax Reviews Inc

  216 - 8171 Yonge St, Thornhill, ON Thornhill, ON L4J 1W5

• 

  Canada Tax Reviews Inc

  300-1600 Steeles Avenue West Concord, ON L4K4M2

• 

  Canada Tax Reviews Inc

  217 - 1750 Steeles Ave W Concord, ON L4K 1S6

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/05/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received an invoice from Canada Tax Review for a service I didn’t ask for nor did I sign the authorization form. Rather than my signature there is a fancy font of my name from 5 years ago. I have never had any dealings with this company and I don’t owe them anything. There’s also an IP address that doesn’t belong to me.

• Initial Complaint

  Date:02/05/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally report ongoing issues with Canada Tax Review Inc., a company based in Toronto. They have repeatedly contacted me claiming that I owe them money for tax services. However, I have never used their services, nor have I ever authorized them to act on my behalf in any capacity.
  
  I reside in Ottawa, and after speaking with their representatives, I learned that the confusion stems from another individual who shares the same first and last name as mine. Despite informing them multiple times that they have the wrong person, and clearly stating that I have no affiliation with their company, the calls and emails have continued.
  
  More concerningly, they emailed me personal information belonging to the other individual, including her Social Insurance Number and home address—a serious breach of privacy and confidentiality. I have notified them of this error and asked to be removed from their contact list, but they have not taken action, and I continue to receive unwanted communication (emails, texts, phone calls).
  
  This situation has caused significant stress, and I am requesting that the BBB investigate this matter and assist in ensuring Canada Tax Review Inc. ceases all further contact with me and handles clients’ personal information in accordance with Canadian privacy laws.

• Initial Complaint

  Date:28/04/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2025 Canada Tax Reviews did a tax review of my past taxes. Apparently in 2020 I gave my signature to them for 3 year ongoing tax reviews. I do not recall giving them this authorization whatsoever they say I signed the document for tax reviews with signature and social insurance number. I never used this company for any service not even in 2020 when they claim I signed the document for authorization. So in 2025 when they reassess my 2020 tax return they were able to get 420 dollars. They then charge me 33 percent fee. Remember also they didn't contact me to do this service in 2025 or any other year they've attempted to do it with put my knowledge. Now the billing department had the nerve to hang up on me when I tried to get clarification and to tell them to take me off any authorized list for services. They now have trapped me in their system stating I cannot get off the authorization list for services unless I pay my fee of 145 dollars. So two things happened. They do services with put consent even if you Some how signed their shady authorization form and two they didn't contact me that they were going to do a review in 2025 which is also shady. They also refuse to take me off future authorized service list. They trapped me. I will be letting this go to collection I am not paying for services I did not consent to even though they claim I authorized services to take place. **** *** ***** ****. Their only rebutle was."you got your refund didn't you" like I should be thankful I got a refund. No I am not happy with all the shady business practices. And 33 percent without me knowing what is taking place is a huge amount of money. It doesn't matter if I got a refund or not they have me and others trapped in this business model that takes place whether you want it to or not. And trying to get off the list now with money oweing to them they say is not going to happen. This company is super shady in how they operate. And they have me trapped in their reoccuing service.

• Initial Complaint

  Date:28/03/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is threatening to take me to court or garnish income. I did not authorize a Tex reassessment.

• Initial Complaint

  Date:03/03/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Canada Tax Review (CTR) recently (2025) provided to me a contract that had a digital signature with an originating IP address located in the Philippians and was dated March 29, 2020 with other contract pages providing a digital signature and date of 03/30/2020. I do not recall signing or authorizing this contract in 2020 or providing CTR with level 2 access to my CRA account.
  
  The first paragraph of the contract reads "CTR is hereby retained by the Client to pursue Federal and Provincial personal income and excise tax refunds and/or credit (collectively “Refunds”) that may be available with respect to the Client tax filings during the previous 10 taxation years."
  
  CTR completed reviews in 2025! of my previous tax years including 2021 which is for a tax year AFTER the contract date not a tax year PREVIOUS. CTR is now saying that I owe them 33% of my reassessed tax refund for 2021 which was for over $9K. An additional reassessment was submitted by CTR for the tax year 2017 which produced a refund of $33.74. This equates to a $11.13 (33% of refund) that may be owing to the CTR by me.
  
  CTR completed an unauthorized tax reassessment for tax year 2021 and is threating to send my account to collections if I do not pay them 33% of my 2021 tax refund.
  
  I have notified CTR in writing via emails of all of the above information and they have returned an email in response from their "Legal Division" indicating that their position is unchanged and that I owe them $3,726.83 and that the work performed was in accordance with the agreement, and they do not acknowledge my claims of unauthorized services. They have stated that if payment is not received they will have no choice but to escalate this matter to collections.
  
  I have since sent an etransfer to the email address provided by CTR in the amount of $11.13 for ********* for the 2017 tax refund received. I want the CTR to readjust the invoice to PAID and stop pursing me and claims to money owed for unauthorized work.

• Initial Complaint

  Date:27/02/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The management of my consumer proposal, which I initiated in September 2024 through Canada Tax Reviews. At the time of initiation, I was assisted by Brad P., who acted as my financial advisor and provided me with an initial quote indicating monthly payments of $100 for 60 months. Since beginning this process, I have been diligent in following up on the status of my proposal by sending emails almost weekly. Unfortunately, I received no feedback or meaningful updates for an extended period, which led to significant distress as I continued to be harassed by creditors while awaiting progress. Interest has collected for months on all my cards and balance has increased significantly!! After several months of non-response, I eventually received a reply from Shirai E., Head of Administration. However, my case was then transferred to a new representative named Lovely due to staff turnover. I was shocked and disheartened to learn that the terms of the proposal have now changed drastically. The revised terms state that my monthly payments would be close to $800 for the same duration, a significant departure from the original quote. Had I been informed at the outset that my assets could result in such a drastic alteration of the proposal’s terms, I would have reconsidered proceeding with this process. Moreover, I am deeply troubled that my investments—my life savings earmarked for my children’s future and held in stocks with volatile values—were not factored into the original quote. This oversight is of critical concern. As an unemployed mother of three, I cannot afford the revised payment terms, and the handling of my case has left me feeling taken advantage of. In addition, I have already incurred approximately $2,000 in fees to initiate this proposal in good faith, only to be met with subpar service and unmanageable terms. I respectfully request that your office investigate this matter and provide guidance on how I may obtain a fair and transparent resolution.

• Initial Complaint

  Date:12/02/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving calls texts about this company, I never heard of them or did any business with them they sent me this letter stating I owe them over$300 dollars , and said I signed this, this is not my signature, nothing like it at all. And I keep getting threats by many different people within this company

• Initial Complaint

  Date:27/01/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are claiming I signed a contract with them, which I did NOT. They are pressuring me to pay for a service I didn’t request. They attached a contract and T1013 E (Authorizing or cancelling a representative) and the signature on them is not my signature. It is a forgery. They have been messaging me every few days since Jan 7 and have now sent a legal letter with the phony documents attached. Before this began, I had never heard of them and at first thought they were CRA. **** * *** ******** **** * *****

• Initial Complaint

  Date:22/01/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  UPDATE JANUARY 21 2025
  
  I received an email for a signature (******** type) yesterday and I thought it was a scam. Looking further into the email it was from these ***** people.
  Please note . I only used CTR for CERB and that was it. Done with them for the way they treated me near the end. Very unprofessional and aggressive business practices.
  I did not authorize them to do anything else.
  
  Apparently the ******** was a signature for banking information so they can secretly take money out of my account.
  Upon calling, I was told that they tried to file my taxes and was getting a refund of around 600 dollars.
  Strange since 1) I DID NOT AUTHORIZE CTR TO DO MY TAXES NOR FOR THEM TO ACCESS ANY OF MY CRA INFO AFTER CERB.
  The lady said they only tried to help. ***?
  Where in the world is this right or legal!!!!!
  I did my taxes through * **..
  I went off on her and another dude.
  Their response was that I signed for all services.
  I asked for a copy of that, and they sent me a copy of nothing. No proof whatsoever that I signed for them to access my CRA info.
  
  BECAUSE CTR DOES NOT HAVE THAT SIGNATURE AT ALL PERIOD!

• Initial Complaint

  Date:13/01/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company without my knowledge or consent used past information from 5 years ago to access my tax information to perform an audit, then sent me an invoice demanding hundreds of dollars for services rendered without my ever having entered into a contract with them.
  
  They are now threatening to ruin my credit as well as take me to court. My last dealing with this company was in 2020 regarding cerb, where they knowingly ********* the CRA and I was forced to pay back all the money I received during covid. They now claim to have tried calling me repeatedly as well as sending me emails. ( I work in a remote mining camp so am often unable to receive calls and any email went straight into a spam folder ) My largest complaint is that 1 ) They audited my taxes without my knowledge or consent. 2 ) they have clearly retained my personal information- Although it's a few years out of date. Resolution wise would be for them to cease threatening me, as well as to remove my personal information from their business.