Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:23/06/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  People's Choice Warranty,I am writing to formally raise a concern regarding the unacceptable handling of my ************* claim (#******) for my financed vehicle.The claim was initiated on May 26th, and after considerable delays, was finally approved on June 16th for the amount of $18,039.99. Despite this, there has been no clear communication regarding the issuance of the payment to my finance company.Over the past week, I have called your office multiple times. Each time, the agents I spoke with advised they could not provide any information and that someone would call me back with an update. I have yet to receive a single return **********, after receiving the same dismissive response, I asked to speak with a manager. Unfortunately, the manager I spoke with was extremely unprofessional, refused to provide any details, and abruptly hung up the phone on methis is completely unacceptable customer ********** a result of the delayed payment, my finance company continues to withdraw payments from my account, even though the claim has been approved for nearly a week. This ongoing lack of communication and transparency is causing unnecessary financial stress and ************** this stage, I am formally requesting the following:A written confirmation of when the *** claim payment will be issued to my finance company.An explanation for the communication breakdown and delays in processing this payment.Immediate action to prevent further inconvenience, including unnecessary payments being deducted from my account.If this matter is not addressed promptly, I will be escalating my concerns to regulatory bodies and exploring additional avenues to protect my rights as a consumer.I expect a written response within 48 hours.

  Business Response

  Date: 04/07/2025

  Dear Mr. ****************** you for bringing your concerns to our attention through the Better Business Bureau. We sincerely apologize for the communication delays and frustration you experienced during your GAP claim process.
  
  Were pleased to confirm that payment for claim #****** in the amount of $18,039.99 was issued to ********* on June 25, 2025, via *** (Tracking #1Z67W93A0426218258). This completes your claim resolution.
  
  Regarding your concerns:
  
  Payment Timing: While approvals were completed on June 16, processing and issuance took 7 business days we recognize this fell short of your expectations.
  Communication Gaps: Weve reviewed our internal processes and are implementing additional staff training to ensure timely updates in the future.
  For your records:
  
  Claim Approved: June 16, 2025
  Payment Issued: June 25, 2025 (*** tracking provided same day)
  Finance Contact: ******************************************************************
  Should Eden Park require any confirmation of payment, our Finance team stands ready to assist. Weve also notified our **************** leadership about your experience to prevent similar situations.
  
  We value your business and appreciate your patience. If you have any further questions, please dont hesitate to contact us. 
  *******
  

• Initial Complaint

  Date:18/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ****** ********, and I am writing to urgently request your intervention in a matter involving ****** dealership, Peoples Choice Warranty, and ******************** I am at risk of losing my home due to the failure of all parties to provide support for a warranty-covered vehicle breakdown.I purchased a used car from ****** in April 2023, which came with a 2-year Silver Plan warranty. In January 2025, the vehicle was diagnosed by ******* with a long block engine failure and intake manifold issuea major powertrain failure. Despite this being covered, Peoples Choice Warranty has denied my claim, arguing I lacked proof of oil changes, even though I have proof from September 2024. One oil change was done by my father, who passed away in November 2024, so I dont have a separate receipt.Additionally:******* is charging a $300 diagnostic fee I never agreed to.I asked for a written denial and was ignored.I was denied any rental vehicle or transport aid while the car has sat un-driveable since December 2024.Ive now lost my job due to lack of transportation.Ive exhausted every reasonable effort with all involved and I am still without resolution after over 3 months.This has left me and my 8-year-old child in an impossible financial situation and on the brink of homelessness. Im respectfully requesting your office investigate and assist with:1. Holding these businesses accountable2. Supporting enforcement of my warranty rights3. Helping me recover costs, including the unauthorized diagnostic fee4. Ensuring I receive fair transportation supportI will include all supporting documents and communications. Thank you deeply for your time and consideration. I am truly desperate for help and justice in this situation.Sincerely,****** *****************************************************************************************************

  Business Response

  Date: 24/04/2025

  Hi ******, I have reviewed your claim file and spoken to my colleague who was adjudicating your claim.

  It is my understanding that your engine failure should be covered by the manufacture under the recall notice, I have also been informed that they denied your repairs due to no valid proof that your vehicle was maintained. 

  After your claim was turned down by ******* you contacted our office. In light of the nature of your claim being an engine failure we requested valid copies of your oil change receipts along with an estimate from *******. Todate we have yet to receive either of these. 

  Feel free to forward these to myself for review, thank you. 

• Initial Complaint

  Date:28/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Extended car warranty was purchased for $4900 in June 2021 with no time limit and ****** km limit. I filed a claim in the amount of $691 on 16 Dec 2024 with the company adjustor, ****** ***********. There was no response. On 7 Feb 2025 I emailed the adjustor to inquire about the status of the claim. This email remains unanswered. On 13 Feb 2025 I called **************** and spoke with ****, who promised the ****************** would get in touch. This did not happen.I have repeatedly attempted to contact the company and was ignored. The warranty I purchased has thus been proven worthless. The cost, adjusted for mileage should be refunded.

  Business Response

  Date: 05/03/2025

  I have spoken to our finance department, your claim has been paid, they have also sincerely apologized for the confusion.

  The terms and conditions of your contract have been upheld, feel free to contact me should you have any further questions. 

  Customer Answer

  Date: 05/03/2025

   
  Complaint: 23005043
  
  I am rejecting this response:

  The ****************** is incorrect. The claim has not been paid.

  I have repeatedly contacted the company and was promised their ****************** would get in touch, only to have been ignored. If they had indeed sent a cheque which they now claim has been "lost in the mail", they could have simply responded. Now that a BBB complaint has been filed, they finally react, with a factually incorrect statement. I have not received their payment, and even though the *********** has now long cleared the backlog from the strike last year, there is no "cheque in the mail".  The company is involved in a pretense of providing a service.
  
  Sincerely,
  ***** *****

  Business Response

  Date: 05/03/2025

  I have verified that finance has made the payment for this customers claim, our position remains unchanged. 

  Customer Answer

  Date: 05/03/2025

  You have decided to close the complaint, despite the fact the the company provided factually incorrect information. This seems to be contrary to BBB policy of offering the parties binding arbitration.

  Please verify my statement of non-payment against the company claim that they made the payment. As a minimum, a proof of payment should be offered.

• Initial Complaint

  Date:15/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wont cover the claim I done for a new transmission on my 2017 gmc

  Business Response

  Date: 16/01/2025

  I have reviewed this customers file, it appears that some details have been left out in his complaint.

  The customers ********************** contact has terms and conditions, one of which is we require the vehicle to be maintained as per outlined in the customers ********************** contract. 

  Unfortunately this vehicle has not been maintained therefore we were unable to process this customer claim. 

• Initial Complaint

  Date:27/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vehicle was brought in to dealership for warranty OEM recall actions, and as part of inspections there were some other identified extended warranty items identified. I had purchased this vehicle used, and purchased the Platinum extended warranty product for peace of mind. Naturally I regret this decision now - first, I would learn the dealership is not the greatest shop out there (although that ebbs and flows with the talent on staff), second, the warranty company would not cover all the repairs. The issues for the engine recall work is still pending re-repair - the water pump leaked after replacement. The issues for suspension, steering, and powertrain work are pending resolution. I have paid the invoice to the dealer to keep that relationship positive. The first issue is work like the alignment not being covered after the lower control arms were replaced - the parts were out of alignment because they failed and needed to be set right to keep the new parts and the tires from being damaged in use. The next issue is the two front axle shafts which were replaced because the constant velocity grease seals failed (often called CV boots). The warranty company calls these non-covered (because CV boot is not explicitly listed) even though the verbiage for all seals is, and even though patents on the technology confirm they are grease seals (keep water and dirt out, and keep grease in). So I am out of pocket $1,199.37 for the work. The only part I should have paid for was the Oil and filter change and the Fuel filter change. I will not buy another People's Choice Warranty, because they are obtuse to deal with, would not provide copies of the invoices for discussion, and generally avoid all direct communication in order to meet their contractual obligations. It is fraudulent business practices through and through.

  Business Response

  Date: 08/01/2025

  I have reviewed your claims details, including your complaint regarding the repairs performed on your vehicle.
  You mentioned that you took your vehicle into the dealership for an Original Equipment Manufacturer (***) recall. You also stated that further inspections were performed during this visit.
  Question 1: Was this inspection directly related to the *** recall, or was it a separate inspection?
  Question 2: You stated that multiple failures were found during the inspection. Can you please confirm the specific nature of these failures?
  We authorized the replacement of a new water pump and both left and right lower control arms.
  Question 3: Can you please elaborate on the engine-related recall and the specific engine work that has not yet been performed?

  With respect to contract coverage, If the failure is listed, the component is covered, I understand this may have caused some misunderstanding.

  I believe you have presented a compelling argument for the replacement of the CV boots. To further investigate this claim, please forward a copy of the relevant invoice and proof of payment.
  I will review the information you provide and get back to you with a resolution.
  Sincerely,

  
  

  Business Response

  Date: 08/01/2025

  I have reviewed your claims details, including your complaint regarding the repairs performed on your vehicle.
  You mentioned that you took your vehicle into the dealership for an Original Equipment Manufacturer (***) recall. You also stated that further inspections were performed during this visit.
  Question 1: Was this inspection directly related to the *** recall, or was it a separate inspection?
  Question 2: You stated that multiple failures were found during the inspection. Can you please confirm the specific nature of these failures?
  We authorized the replacement of a new water pump and both left and right lower control arms.
  Question 3: Can you please elaborate on the engine-related recall and the specific engine work that has not yet been performed?

  With respect to contract coverage, If the failure is listed, the component is covered, I understand this may have caused some misunderstanding.

  I believe you have presented a compelling argument for the replacement of the CV boots. To further investigate this claim, please forward a copy of the relevant invoice and proof of payment.
  I will review the information you provide and get back to you with a resolution.
  Sincerely,

  
  

• Initial Complaint

  Date:08/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an extended warranty through a dealer, Big Country **, from Peoples Choice Warranty for my Winnebago **. One of the advantages that they offer is that the warranty is transferable. After one year and having driven only 4K km I sold the ** and asked Peoples choice to transfer the warranty. They declined the transfer because they said that the manufacturers maintenance was not performed. When I purchased the ** and was sold the warranty through the dealer, Peoples Choice accepted us , so it goes without saying that all the necessary manufacturers maintenance was completed otherwise they would not have agreed to the sale. In the 4K KM I put on the ** no additional maintenance was required, however I did have all the fluids and filters changed. So how can they deny the transfer????? After several calls to them I was told my issue was referred to a VP and that I could expect a call within the week and that was 2 weeks ago. Now they are not responding to my emails.

  Business Response

  Date: 09/05/2024

  We have attempted to assist this customer unfortunately he is not being up front with all the details. While he has owned this vehicle for ****************************************************************************** the 20 months of ownership only one engine service has been performed. 

  We have responded to this customer many times via email and phone calls, he has been demanding and belligerent to my staff. It should be noted in the time this customer has owner this vehicle we have approved 9 claims, while this has no bearing on this transfer request it aims to demonstrate good business practices. 

  My position remains unchanged we will not be moving forward with this customers transfer as per his contract terms and conditions. 

   

   

  Customer Answer

  Date: 09/05/2024

   
  Complaint: 21683770
  
  I am rejecting this response because:    Yes we have owned this rv fo 20 months but have only put 4K Km on it.  As for bing belligerent this is totally false.  Promises made by them to call me back have not been kept.  I have sent them all the necessary paperwork they asked for.  As far as professionalism is concerned they greatly lack it. I have copies of all the correspondence between us which will clearly show how confusing they are.  And yes as far as the the past claims are concerned its totally irrelevant.   I had asked for a phone call from them..none.    They also promised that someone would call me, took 2 weeks but no call just an email.   Conducting business solely by email is totally unprofessional.    There is absolutely no reason for this transfer to be rejected.  CBC market place is my next call.  
  
  Sincerely,
  
  *********************

  Business Response

  Date: 13/05/2024

  We have documented all correspondence including aggressive voice mails from this customer, while we strive to help customers whenever possible there are circumstances when it is not possible to appease some customers. Our position remains unchanged for this customer. 

  Customer Answer

  Date: 13/05/2024

   
  Complaint: 21683770
  
  I am rejecting this response because:   They do not have recorded messages from me being angry and aggressive because it did not happen. This response from them once again demonstrates their lack of professionalism.   Im not expecting them to transfer the warranty at this point and the purchaser of the rv has no desire to deal with this company anyway and has purchased extended warranty from another company.  At this point I just want to warn potential buyers of this companies warranty to be extremely cautious and possibly look at alternatives. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:02/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an extended warranty from Peoples Choice to cover any major expenses on my vehicle while I own it. I have had my vehicle for 3 years and have only put ***** kms on my car and have always had it serviced when necessary. My car is needing a transmission and I have fought with this warranty company for 2 weeks as they have denied my claim with unreasonable cause. ****** Brockville has serviced my car since Ive owned it and have sent the warranty company all proper and necessary documentation for my vehicle, this warranty company is has now sent me an email that states a different mileage amount for service in with they are saying now every 8000kms and last week they stated every *****kms and they are blaming ****** Brockville for the neglect of my vehicle maintenance in which is certainly not the case as records show that my vehicle has been very well maintained and is up to date on all maintenance. This warranty company clearly does not want to pay out for any type of repairs as I have had a problem with them in the past as I made a claim once before in which the denied the full expense of the repair and would only cover half of it. There is another customer of ******s going thru the same thing with this warranty company and she like me is getting no where with them. This is a warranty that I have purchased and they do not want to follow thru with any claims that are made as they keep giving me excuses and unreasonable explanations as to why they will not cover the repair in which their warranty is supposed to cover engine and transmission as to why I purchased it.

  Business Response

  Date: 06/05/2024

  I have read and familiarize myself with this customer's complaint including internal notes on their file, I am willing to review their claim, I would ask the customer forward me any estimates and or invoice's including proof of payment for repairs to my attention for review.  

  Customer Answer

  Date: 08/05/2024

  attached is all of my up to date service records from ****** Brockville for my ****** in regards to my claim as well as an invoice with the total cost to repair my transmission, Ive also included my receipt from the rental company as I had to pay out of pocket for a rental for a week while ****** and myself were awaiting a decision from Peoples Choice Warranty in regards to the repair on my vehicle. 
  
  It was unclear whether I was to forward the requested information to you or too Peoples Choice Warranty. If you need me to submit the information to them directly please let me know.
  
  Thank You,
  **************************;
  

  
  

  Business Response

  Date: 23/05/2024

  Please forward me oil change receipts directly to us for review, when I reviewed your file we have a few large gaps. Thank you 

  Business Response

  Date: 23/05/2024

  
  Please forward me oil change receipts directly to us for review, when I reviewed your file we have a few large gaps. Thank you 

• Initial Complaint

  Date:26/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2018 **** escape around 3 months ago and paid 2899$ for 2 years extended warranty. Last week, i got involved into an accident and my car is total loss.I called PC warranty for Prorated refund and they simply declined to provide any refund,

  Business Response

  Date: 29/04/2024

  Customer first contacted our office April 26th explaining the situation. While we sympathize with this customers unfortunate situation, regrettably as per the customer ********************** contract we are unable to provide a refund past the 10 days after the contact has gone into effect. 

  
  

• Initial Complaint

  Date:17/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi , My name is ********************* , i bought a warrenty option from your company on feb 26 2024. On march 27 my car got totaled and i am not able to use the warrenty anymore .I would like to cancel the warrenty and apply for the refund i paid . What is the process for that

  Business Response

  Date: 18/04/2024

  Customer first contacted our office April 17th explaining the situation. While we sympathize with this customers unfortunate situation, regrettably as per the customer ********************** contract we are unable to provide a refund past the 10 days after the contact has gone into effect. 

   

  .

• Initial Complaint

  Date:06/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle with Peoples coice warranty i want to cancel that warranty now but they are refusing to cancel it and say we will not refund any money its been just 30 days when i purchased my vehicle now i want to cancel that that warranty but they are not helping

  Business Response

  Date: 17/04/2024

  I have reviewed customer ********************** claim and ******************** complaint.

  It should be noted the customer contacted us 20 days after taking possession of the vehicle, at this time it was reported to us the vehicle required brake pads and rotors which are not cover on this policy. 

  At this point the customer asked to cancel his **********************. We explained he was past the 10 day cancellation period as per his contract and unfortunately we are unable to accommodate. 

  Business Response

  Date: 17/04/2024

  I have reviewed customer ********************** claim and ******************** complaint.
  
  It should be noted the customer contacted us 20 days after taking possession of the vehicle, at this time it was reported to us the vehicle required brake pads and rotors which are not cover on this policy. 
  
  At this point the customer asked to cancel his **********************. We explained he was past the 10 day cancellation period as per his contract and unfortunately we are unable to accommodate. 

  Customer Answer

  Date: 17/04/2024

   
  Complaint: 21540617
  
  I am rejecting this response because:
  Nothing related to the cancellation mentioned in the contract
  Sincerely,
  
  *******************

  Customer Answer

  Date: 29/04/2024

  
   
  Complaint: 21540617
  
  I am rejecting this response because:
  Nothing related to the cancellation mentioned in the contract
  Sincerely,
  
  *******************

  Business Response

  Date: 29/04/2024

  We have explained to the customer a number of times the cancelation policy as per their warranty contact. 

  I would ask again the customer refer to Part 9 which explains they may cancel within the 10 days from purchase. 

  Business Response

  Date: 30/04/2024

  
  We have explained to the customer a number of times the cancelation policy as per their warranty contact. 
  
  I would ask again the customer refer to Part 9 which explains they may cancel within the 10 days from purchase. 

  Customer Answer

  Date: 30/04/2024

   
  Complaint: 21540617
  
  I am rejecting this response because:
  I already sent you the originol agreement nothing regarding cancellation written on the agreement 
  Sincerely,
  
  *******************