Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took 2021 fors escape hybrid to ***************** ********* ************* People's choice ******* ro pay for work to be done they said labour cost is too much I got 2 other estimates they were the same as *********** I paid ******* for **** extended warranty they are refusing to pay for the work to be done

  Business Response

  Date: 05/02/2024

  Good morning, 

  I have received your email, unfortunately I am unable to respond as cannot find this customers warranty in our system. If you can get a copy of the warranty contract I will review and get back to you 

  Regards *********;

  Business Response

  Date: 05/02/2024

  
  Good morning, 
  
  I have received your email, unfortunately I am unable to respond as cannot find this customers warranty in our system. If you can get a copy of the warranty contract I will review and get back to you 
  
  Regards *********;

  Customer Answer

  Date: 05/02/2024

  *********** contract #******

  Customer Answer

  Date: 05/02/2024

   
  Complaint: 21241384
  
  I am rejecting this response because: Please refer to the attached document.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 08/02/2024

  Customer took vehicle to his repair center where it was diagnosed as having a *** speed sensor failure, his repair center claimed the repairs required would take 6.9 hrs .

  We use a national recognized labour guide where the time indicated is only .5 

  In order to appease the customer we spoke to a second **** dealership that sent us a screenshot of the labour procedures that confirmed to be the same as our Labour guide, which was forwarded to this customer. 

  Furthermore we asked the customer if his repair center could provide labour procedure's from their labour guide to verify the extra time required. Todate we have yet to receive. 

   

   
  

  Customer Answer

  Date: 08/02/2024

  I spoke to two other garages one was Fore dealership and another regular garage they quoted the same time for labour there are other components that have to be taken off the differential in front of the Awd sensor usually other parts break you can call ********************* at ****** **** in ********* ************ his number is ************

   

  Customer Answer

  Date: 09/02/2024

   
  Complaint: 21241384
  
  I am rejecting this response because:

  I spoke to two other garages one was Fore dealership and another regular garage they quoted the same time for labour there are other components that have to be taken off the differential in front of the Awd sensor usually other parts break you can call ********************* at ****** **** in ********* ************ his number is ************
  
   

  
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 09/02/2024

  Date Sent: 2/9/2024 8:03:04 AM
   
  Complaint: 21241384
  
  I am rejecting this response because:
  
  I spoke to two other garages one was Fore dealership and another regular garage they quoted the same time for labour there are other components that have to be taken off the differential in front of the Awd sensor usually other parts break you can call ********************* at ****** **** in ********* ************ his number is ************
  
   
  
  
  
  Sincerely,
  
  *********************

  Business Response

  Date: 20/02/2024

  Our position remains unchanged see prior response. 

  Business Response

  Date: 21/02/2024

  Our position remains unchanged see prior response. 

• Initial Complaint

  Date:04/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Started off early summer last year with oil leaking from car, claim was submitted from dealer fixed one issue, then instructed to wash engine monitor car for other leaks involved in claim. Now late November beginning December car was brought in audi dealer for which Im getting tired of oil drops on my driveway. Pcw was advised of work needed for repair by dealer, again covered a few seals, but the major component leaking is valve cover, pictures were sent! Pcw stating not active oil leak but only seepage. Well I suggest they go back to school and learn that seepage is a leak! Its like water coming through a wall might not be a visible leak but seeping through the wall! Which means that there is a problem that has to be fixed! Same as my car seepage of oil means that there is something wrong! No car is suppose to have leaks or seepage especially around the engine which this claim advisor stated to me it is normal in cars, blown away by the advisor comment! Anyhow pcw can state whatever they like but any seepage leaking is not normal around the engine a combustible parts, breathing of burning oil, potential fire, sad thing is Audi has written to pcw stating the repairs needed but they refuse to come through on there end! Have all emails confirming they recognize the seepage but still want me to continue to operate my vehicle knowing it can cause more damage, internal, health etc, fix my car, follow dealer recommendations for repairs

  Business Response

  Date: 09/01/2024

  In response to this customers concerns I have reviewed this customer's prior claims, existing claim, correspondence and picture's. 

  Failure's that were verified were given authorization and a purchase order was issued. In this customers complaint they state the vehicle has an engine valve cover leaking?

  At no time was a picture provided to demonstrate the failure of this gasket or gaskets. We have asked that the customer authorize a complete vehicle engine shampoo, then a dye can be added to the engine after which all engine oil leaks will be visible, to-date we have yet to receive. 

  We look forward to receiving the above at which time we will be happy to assist this customer. 

  Customer Answer

  Date: 09/01/2024

   
  Complaint: 21096256
  
  I am rejecting this response because:
  This is going in a complete circle, car was already in cleaned, driven again and now back in for the same problems.. pictures were sent, and a qualified mechanic has sent report!! *** has already claimed that there is seepage at the valve cover, emails to verify! Pcw is stating leak is not active. If there is a seep leak iit means its active. Secondly they have not answered the question, with the denial of the mechanical report can these leaks cause further damage? And with what you call a leak seepage at the valve cover there is no risk of fire? 0 percent chance? And breathing burning oil at times is good for me? 

  Sincerely,
  
  ***************************

  Business Response

  Date: 11/01/2024

  I have again along with my colleges reviewed documents and picture's received from the customers repair facility. 

  To-date we have yet to receive pictures' as requested for the leaking valve cover.

  If the customer has a copy of this I would be pleased to re-open his claim for review. Until this is received our position remains unchanged. 

  Customer Answer

  Date: 11/01/2024

   
  Complaint: 21096256
  
  I am rejecting this response because:
   the pictures have been sent the repair list by qualified mechanic have been notified, pcw had admitted to oil seepage in all emails, going against the recommendations of the service centre, why wont they answer the question,is my vehicle not going to get further damage internally with the components they have been notified that need repair and with pcw acknowledging that there is oil seeping from the valve covers which may cause a fire, why wont they answer the question, I have asked numerous times! Im not backing down either ! Answer the question?
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 12/01/2024

   
  Complaint: 21096256
  
  I am rejecting this response because:

  the pictures have been sent the repair list by qualified mechanic have been notified, pcw had admitted to oil seepage in all emails, going against the recommendations of the service centre, why wont they answer the question,is my vehicle not going to get further damage internally with the components they have been notified that need repair and with pcw acknowledging that there is oil seeping from the valve covers which may cause a fire, why wont they answer the question, I have asked numerous times! Im not backing down either ! Answer the question?

  Sincerely,
  
  ***************************
  

  Business Response

  Date: 17/01/2024

  If the customer has the picture's we require as stated we will re-open the claim for review, no picture's from his repair center were provided for the valve cover failure. Until we receive this  documentation our position remains unchanged. 

• Initial Complaint

  Date:19/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I send my car on Feb this year to fix my car cuz I had a an engine problem, when I send the car they asked me to give them the papers for oil change. I did do that they charged me for a battery for my vehicle so they can work on it. 2 weeks ago I get a car from my mechanic saying to take the car cuz they will not fix it cuz the warranty expired. But they never told me that when I called them on February. They are trying to rob me and pull a fraud on me. If you guys could help me out I would appreciate it so much I was waiting for my car for 10 months to get it fixed and nothing happened and they are trying to make me tow my car from their mechanic. Please look at my situation

  Customer Answer

  Date: 18/10/2023

  Its called PEOPLES CHOICE WARRANTY 

• Initial Complaint

  Date:22/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A ****** ***** was purchased from ******* **** **** on April 22 2022. As part of the finance agreement, i was informed that i must have an extended warranty in order for ****** **** to accept a lower interest rate. So i went ahead with what i was told by **** at *******. 4389 CAD was the cost of PCW's Titanium Plan. I am now selling the car and was seeking to cancel the plan and obtain a refund for the remaining period. However, PCW insist that i am only able to cancel the policy within 10 days. However, section 9 of the policy does not state that i am not allowed to cancel the policy after the first 10 days. There is reference to cancellation fees and deduction for claims paid. There were no claims submitted during this period.

  Business Response

  Date: 22/06/2023

  Good afternoon 

  We take steps to inform customer of terms and conditions of our warranty contracts and ask that they read the contract before making a decision to purchase. 

  We are not aware or privy to the conversation the customer may or may not have had with the selling dealer at the time of sale with respect to purchasing the warranty in order to qualify for a lower interest rate.  

  As pertains to cancelling the warranty we ask that the customer contact us within the first 10 days of purchase as per explained in their contract, past this date fee's for underwriting and administration are applied. Given that 14 months have passed since the warranty took effectregrettably we are unable to accommodate this customers request. 

   

  Customer Answer

  Date: 23/06/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  The financial advisor selling your product is receiving a commission from you and using illegal practices to sell your product. Therefore, that is an issue you should be concerned with and address urgently.

  The warranty service is offered to cover 160000kms and the cost is based on the entirety of the contract. If I no longer own the car after 14 months then I no longer require the warranty service I paid for to cover the period of the contract. A Pro-rata refund should be applied for the remaining term of the contract less the fees and claims which there were none in this case. In addition, your contract and specifically section 9 does not claim the contract cannot be cancelled beyond the 10 day period and your contract does not state how much the administration or cancellation fees are. As per the Ontario regulation related to administrative fees, the fee should not be punitive in nature and shall not exceed exceed the amount reasonably required to promote compliance with a designated by-law. The 10 day period is a cooling off period by law which would require a full refund if opted for.
  
  
  
  Sincerely,
  
  
  
  ***** ******

  Business Response

  Date: 26/06/2023

  It is unfortunate this customer feels they have been unfairly treated, our position remains unchanged. Should this customer have any further questions they may contact our office we **** be pleased to address any concerns. 

• Initial Complaint

  Date:18/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** ******* ******** ****** ****************
  
  I would like to lodge a formal complaint against Peoples Choice Warranty.
  
  On December 17th, 2021, I paid 3,865.00 plus taxes and fees for the platinum plus extended warranty coverage from People Choice Warranty when I was recommended this warranty plan from *** ******** ********* at the time of purchase. On December 2nd, 2022 the vehicle was involved in a wildlife accident that was not drivable, and was deemed a total loss on December 13, 2022 from ******** ****** *********. After I received a letter of release from the bank, I emailed Peoples Choice Warranty requesting information on my warranty refund, and was informed from a representative that there are no refunds of any kind. I replied back mentioning that I had no claims on this policy as I did not even have it for a year, and this policy is not transferrable at all, and asked for a pro rated refund and was informed as per contract they don't do refunds of any kind as per section 9, which only states that you can't cancel this policy after 10 days, it does not state anywhere if the vehicle is written off that there are no refunds as most people would expect that you would get the portion amount you didn't use refunded in event of a write off, as its a lot of money that I paid for their service, and if I was informed at the time of purchase that if the vehicle is ever written off that they get to just keep your money, I would of never purchased the extended warranty plan. I think it would be in the best interest for both parties for Peoples Choice Warranty to issue a pro rated refund which I believe would be fair and the right thing to do for this complaint to be resolved.
  
  Thank you, Please contact me if you have any questions.
  
  ********** **** ********

  Business Response

  Date: 19/01/2023

  It is unfortunate to find that Mr. ******** has
  had a vehicle collision resulting in a total loss.  Hopefully no-one was
  injured in this collision.
  The Insurance claim is not adjudicated by
  Peoples Choice Warranty.  Any depreciation on the vehicle after purchase
  including costs of accessories and an extended warranty in the purchase price
  is between the owner of the vehicle and the insurance provider.  Peoples
  Choice Warranty does not intervene in these negotiations.

  Customer Answer

  Date: 19/01/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: This dispute has nothing to do with my insurance company, This dispute is about my extended warranty coverage that I purchased from Peoples Choice, and that I paid almost $4000.00 for their top plan for 36 months, and that I had not even had the vehicle for a year and instead of issuing a pro rated refund due to a not at fault accident, they are saying they get to keep my money which is not right and not a good business practice. Even the bank of which my vehicle loan was with mentioned to me once I have the letter of release then I can contact People Choice about a pro rated refund, as that is what is expected by most people and how it should work. If you are telling me to speak to my insurance company and claim adjustor about this issue I can contact them as well then.
  
  
  
  Sincerely,
  
  
  
  **** ********

  Business Response

  Date: 23/01/2023

  We regret we
  were unable to appease this customer. At PCW we strive to do whatever
  we can to take care of our customers. 
  The cancellation period
  is stated and has been explained numerous times to this customer. 
  
  We thank the customer
  for the input but unfortunately, we have no further information to provide on
  this matter. 

• Initial Complaint

  Date:20/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an claim that has been denied because of a technicality. I purchased a warranty and went through a painstaking process of collecting as much of the vehicles maintenance history as possible. The part that requires warranty is completely unrelated to the maintenance!! This is the most important part of this whole issue. They requested oil change history however the car has a transmission issue.

  Business Response

  Date: 08/11/2022

  The maintenance requirement is contained within the Warranty
  Contract (Part 7). Every 6 months or, 10000 kilometers (whichever comes first),
  you must change the engine oil and oil filter AND have all fluid levels checked
  at a licensed facility and retain valid receipts as verification.  Routine
  maintenance will find problems early to avoid catastrophic failure. 
  Checking fluid levels may find deteriorated transmission oil or prevent an
  overheating condition that if left may cause mechanical breakdown. For this
  reason, the requirement is not a technicality. The maintenance requirement for
  the powertrain has not been done. If Peoples Choice Warranty can help with any
  other claim other than Powertrain, within the life of the Warranty, please
  contact the office. 

• Initial Complaint

  Date:20/09/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Platinum protection plan from People's Choice Warranty (PWC) for my 2020 ****** ********** in March 2021. At the time this was a demo vehicle that only had 5,698km on it. The cost of the PWC Protection Program was $2,429+tax. Fast forward to September 2022 and I am trading in the ****** with a different dealership and upgrading to a pick-up truck that has a greater pull capacity than the Pathfinder. The current KM on the ********** is 58,000 (approx).
  
  I called PWC and they are standing by the contractual clauses 8 and 9. Clause 8 states that the is not transferable either to a new vehicle i buy nor to sold with the Pathfinder. The warranty cancellation clause 9 stated that it can only be cancelled within 10 days after purchase. The contract is silent however on a prorated refund of the protection plan and PWC is refusing any and all prorated credit on the protection plan.
  
  This is not right. And it is not how any other kind of insurance product works. I should be able to get a billing adjustment to the contract and receive some % of reimbursement on the portion of the contract that is unused.
  
  For example a fair adjustment would be a pro-rated refund. Contract was for 180,000km at $2,429. My vehicle is only at 58,000 km so $2429/180,000=0.0135
  0.135*58000=$782.68 so a refund of $2429 - $728.68= $1700.23

  Business Response

  Date: 06/10/2022

  The customer was provided a copy of the Peoples Choice Warranty at the time of purchase. The 10 days provided to cancel the Warranty is to provide the customer with ample time to review the Warranty she has purchased and either upgrade or cancel the Warranty Contract within those 10 days.  The terms of the contract are written in clear language, and nothing is hidden.  The customer has chosen to trade her vehicle in after only 1 year is unforeseen by Peoples Choice Warranty as well as the customer.  

  Customer Answer

  Date: 07/10/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because they have simply re-stated the facts of the situation as shared rather than explain the business rationale behind their policy of non-transferability of thewarranty. What I am seeking from the company is a reason WHY their business practices cannot evolve such that the warranty they sell transfers with the ownership of the vehicle (tied to the VIN) if/when a vehicle is sold or traded in. In conversation I had with a manager at the company, I understand that their warranties used to be transferable AND despite the wording in their current contract, there is a way for the warranty to transfer if the vehicle is sold privately. I do not have the details on this as my situation was that my vehicle was being traded in with a dealership.

  So no, I reject their response. I encourage the BBB to explore the situation further from a client/customer protection perspective in terms of the policy/practice per industry norm and standards, and also from a viability of this business entity.

  Product warranties purchased for the product SHOULD transfers with the product irrespective of who purchased it or when. Selling my vehicle 1 year after purchase was not planned nor foreseen by me either. No one can predict the future!! This company's policies and procedures are not designed for the "future" which makes me question their viability - financial and other. Their policy requires a significant up-front purchase with no security for unforeseen future events - is this because they will not be in existence 5 years from now to honor any warranties purchased?? 

  I would like to see 1) a change in their policy/practice regarding the transferability of the warranty with the product; and 2) their contract wording and sales material changed to clearly state that UP FRONT (from a buyer be aware perspective) that the product you are purchasing cannot be transferred should you sell/trade in your vehicle. 

   

  Sincerely,
  
  
  
  Glenda Taylor

  Business Response

  Date: 07/10/2022

  We appreciate your feedback
  and will take it into consideration, at this time our position remains
  unchanged

• Initial Complaint

  Date:20/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2017, my mother purchased a vehicle from ******* ******** **** ***** *** ** ****** *******. The sales representative had also recommended she purchase the extended warrant with People's Choice, which she ultimately has. However, today her van requires a new engine due to an issue with her crankshaft, which cannot be replaced, and People's Choice does not want to authorize this repair due to a discrepancy. According to the adjuster, the warranty/repay can only be covered/guaranteed, if my mother did her oil change within 10000km. However, the adjuster does not want to take in consideration that when the oil change was due, her appointments with ******* were mostly scheduled either days or weeks following the call date for the appointment. Now, both ******* and People's choice do not want to cover or correct the issue. ******* had her pay $595 in labour to find the issue rather than correct it. We've been sent from one person to the other without a plan or ways to resolve the issue. Peoeple's choice is blaming ******* and ******* is blaming People's choice. Ultimately, my mom needs a new engine and we all agree that she should not be the one to pay for the repair. My mom's warranty is covered until she hits 200000km, which is in 30000km.

  Business Response

  Date: 22/09/2022

  We agree with the customer that they purchased a warranty at the time of sale of their vehicle. We would also like to point out the customer has had several claims that were authorized and paid for under the warranty contact.  
  In the most resent claim, the customer’s vehicle requires the replacement of an engine, as part of any mechanical warranty contract regular scheduled maintenance is required as part of the warranty terms.  
  When we received this customer’s maintenance out of the 16 only two were performed as per agreement, some of which far exceeded the manufacturer’s recommendations. We regret we are unable to proceed with this customer claim but look forward to serving them in the future for any non-powertrain-related failures.  

  Customer Answer

  Date: 26/09/2022

  
  
  Complaint: 18035764
  
  
  
  I am rejecting this response because:

  Up until now, we dealt strictly with ******* for the warranty. There was nothing that People's choice offered to fix or rectify because there was nothing needed on their end. The only claim we requested was the engine and they've said no. Today, we submitted a new claim to replace a valve/cover for the oil that is now leaking consistently since the engine was taken a part two weeks ago. If they don't want to replace the engine, they should at least be able to replace the missing piece? This is extremely frustrating and the constant problems are happening after the car leaves the lot at Dilawri. 

  
  
  
  Sincerely,
  
  
  
  Fardoussa Kahen

  Business Response

  Date: 05/10/2022

  The customer has had a number of repairs performed by the dealer that have been warranty claims paid by People’s Choice Warranty.  The claim now with the engine and engine oil leaks requires proof of ongoing maintenance including regular oil changes. As we have previously advised the customer regular oil changes are required to maintain the Engine Warranty to be in good standing.  There have been many oil changes that have not been done over the time this customer has had the vehicle. That has caused the engine portion of the warranty to be voided.  If there are other claims not related to the engine, Peoples Choice Warranty will process those claims and provide services to the customer.

• Initial Complaint

  Date:28/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 27, 2022 I brought my Pathfinder 2014 for which I purchased (in November 2014) a platinum People Choice Warranty. The visor on the passenger side kept dropping. I needs to be replaced. The damage is not cused by negligence as we barely use this visor (max 10 times in the past 8 years). It cost 350$ to be replaced and People choice refused the claim whthout explaining why to the dealership.
  
  The left side passenger weather door protector is also loose and needs to be replaced. It cost 170$. Once again, there is no negligence and People Choice refuse to cover the replacement. As I want toprotect my car, I went ahead and paid for the repair.
  
  There is no reason why it should not be covered by the warranty as my car is well maintained, all repairs always done at a Nissan dealership and I have followed through with all requirements laid out in the contract to qualify for coverage. I want People Choice to honor my warranty and refund me for the repair of the weather protector and pay for the replacement of the passenger side visor.

  Business Response

  Date: 15/08/2022

  I have reviewed this customers claim including the many claims we have processed that were covered under this customers warranty contract. Customer has a Platinum Warranty that provides extensive mechanical coverage, however sun visor's and weather stripping is not part of this customers listed coverage. Regrettably were are unable to process this customers claim.