Reviews

Review Details

• Review fromHouda K

  Date: 12/02/2024

  1 star
  Highly unreliable My experience was extremely poor. Despite their initial active outreach and eagerness to sell their service, once they received the deposit, their communication ceased. They only responded two weeks later when I requested a refund of my $200 deposit, which they were reluctant to return. ************ * *** ******* ** ***** ******** ******* ****** ********** *** ******** 

• Review fromJohn K

  Date: 08/01/2024

  1 star
  ** *** **** **** ********* Extensive damage to furniture, snowblower, BBQ, smoker, large air compressor, and utility trailer. This resulted in a claim for damages to be filed with Pegasus. We had to chase them for a response, ultimately they denied the claim and took it upon themselves to inform the undercharged by approximately $72.00 Belongings left BC in one trailer and arrived in NS in 2 trailers, well past arrival date committed to. The storage company where our belongings were stored have stated they have never seen such wide spread damage to belongings as we experienced. Furthermore, the lead driver was extremely **** to the storage staff, resulting in the moving truck not allowed on the property. It was after We spoke to he staff and driver that we were able to unload the first half of our belongings. One of the utmost unprofessional companies I have ever had the displeasure of dealing with. **** *** *** ******** ** ** ********** ***** ******* ** ** ******* ** ******* **** **********

• Review fromAnthony B

  Date: 19/12/2023

  1 star
  **** ***** **** ******** ** ***** *** * * ****** * ***** **** ***** *t. I went to ********* who promised to send me a quote. That website, however, sends your email to a bunch other companies. Nick G. called me and provided a low bid for a move from Montreal to Vancouver. I took thought it was great. He asked for my credit card details over the phone to make a 200$ reservation which I did (never never do this, it is a stupid thing to do). I later read the reviews and decided to cancel. I wrote to Nick that day and requested to cancel my reservation and return the 200$. Over a chain of emails, he refused to cancel my reservation and never showed up on scheduled day for the pick up. I am now going through my credit card company to claim back the money. **** *** **** * ******

• Review fromCathy Y

  Date: 18/12/2023

  1 star
  ***** ****** ******* ****. They have been holding my things for over 3 weeks and promised 7-10 days. Every time we call, they keep delaying it. Not only that but they have terrible customer service. The person on the phone literally yelled at me and insulted me saying I had attitude when who wouldn’t be when you’re delivering nothing but false promises.

• Review fromJanice R

  Date: 30/10/2023

  1 star
  Pegasus Van Lines/ *** ****** ******  A complete nightmare! I booked a move through an employee named Nicholas, who identified himself to me and said I had submitted an estimate for a move from Halifax to Montreal through *** ****** ******. Everything was great, at first. We agreed on Thursday, Oct. 12 pick up of my daughter’s belongings in Dartmouth, NS, and a delivery in Montreal on Friday, Oct. 20, between 9-11 AM. We would drive to Montreal on Thursday, Oct. 19 to be there for the early delivery on the next day. On Friday, Oct. 6, I received a text from Nick asking if they could pick up her stuff on the weekend (Thanksgiving weekend) 6 DAYS EARLY! My daughter was living with me (1.5 hours from where her belongings were stored) and she also had a huge load of things at my home that needed to be packed up and moved to the storage unit in Dartmouth for the Oct.12 pick up date. We thought we had another week to do this. He did not respond. Fast-forward to Sunday night, my daughter gets a call from a truck driver who says he will meet us at 10 AM Monday morning. He told her that Nick said, “we were ready”. We had no choice. Then on the 18th of October Nick called me and asked if he could deliver the stuff early! We hadn’t left Nova Scotia yet and I told him there would be nobody there. He simply said okay and hung up, no explanation. On Thursday, Oct. 19 we drove to Montreal. They didn’t show up On Friday, Oct. 20, the delivery morning. I spoke with a woman at the phone number on the invoice who said our stuff would not be delivered until the following Wednesday- 5 days later!! She said they don't even deliver to Montreal on Fridays. Neither she or Nick would answer our calls. We had to pay for 5 extra nights in a hotel plus meals and they refused to take any responsibility or reimburse us for our added costs. So much was information was withheld. **** ********** ***** ******* * **** **** ***** **** *** I hope this helps others from having this happen!

• Review fromJayde T

  Date: 29/09/2023

  1 star
  **** **** ******* *** ** *** **** ********. I had this company move my items from my storage unit and they left 6 bins and two chairs at the storage locker elevator where they were loading items. This company is very unprofessional *** * ***** They also changed the pick-up date and time multiple times and **** to me about when the items would arrive.

• Review fromDavid R

  Date: 31/08/2023

  1 star
  Our neighbour used Pegasus Van Lines for their move. Although they have a wide driveway, the truck backed up over our lawn carelessly causing significant damage. I talked to one of their guys who apologized, took responsibility and gave me the company contact information. I made the mistake of thinking that Pegasus would take responsibility for the damage. I was told that the damage was not covered by insurance which only covered household goods that were moved. I responded indicating that even if insurance doesn't cover it, this does not relinquish their responsibility for the damage to which I received no response. Pegasus Van Lines believes that they can damage property and take no responsibility. Not a business that I would want to move my belongings.

• Review fromRachel B

  Date: 13/08/2023

  1 star
  We spent our very last on money on this coming to travel to another province . We had difficulty paying the remainder of the bill as we were told a lower price. Once we gained our belongings back alot of items were broken and boxes that had very fragile items were upside down . I asked the movers to put certain items in areas and they were very rude and never listened to me. They also damaged walls in my new home. We spent 5 grand on this move and Im never recommending this company as they are rude and will damage your items as the movers are impatient. Customer service from them are also rude will hang up on you and will not notify you on details when your belongings are arriving. It was very painful and traumatic experience

• Review fromndeye t

  Date: 24/05/2023

  1 star
  I used this company to move a few items from Calgary to Montreal. Nick was helpful at first obviously after the received the money. My items were picked up from my house May 2nd 2023 and was supposed to arrived in Montreal May 12th, 2023. On the 17th I called him and asked hm where are my boxes and he said it will arrived on the 20th which it never did. On the 23rd I called him and asked him where are my boxes, he did not have the decency of calling me and apologize but he texted and said it will arrived on the 31st of May. I have been calling him the whole day on the 24th of may when he texted. He could not even pick up the phone and apologize but had the audacity of being ********* **** and calling me crazy. The trucking guys were extremely nice, this is the worst company ever and will never use their service ever again. They are a millions great company out there, this is the worst to exist. I should've read all the comments before doing business with them. They are the absolute worst.

• Review fromMel H

  Date: 31/03/2023

  1 star
  ***** **** ******** They will tell you what you want to hear to get your business, they do not advise of their so called policies when you contact them at first. They will be dishonest, they will show up late and unprepared to work. The individuals in the office will contact you during your move to change their rules of what they can move and how. They will damage your belongings and have a total disregard for your property. **** **** ***** ** *** ****** ** ***** ****** ** ***** ****** ****** ** *** ***** ******. They will take boxes and furniture from each room, not actually clearing rooms entirely. They will tell you they have a 53" truck, what they fail to advise is that they will show up with it almost already full with other peoples stuff. Then, they pull up with a smaller truck to take the rest of your things to their warehouse until they have a full load going in your direction, could be 10-12 days. **** ******* ** ******* *** *** ******** **** **** ****** ****** * ****** ******* ** *** ******* ******** *** ******* ********