Business Profile
Adjuster
Intact InsuranceThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Intact Insurance's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.02/5 stars
Average of 60 Customer Reviews
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Review fromLeah V
Date: 21/03/2023
1 starLeah V
Date: 21/03/2023
This insurance company is nothing but a hassle to deal with, they keep pushing everything any excuses they can give you. I was in a accident that was not my fault. I was hit by a backhoe. And was a total loss on my vehicle. I had to source out my own rental car. Because they couldn’t find anything available? Then after a month They won’t even put me into the same vehicle I was already in, having to take money out of my pocket because I need a vehicle to get to work, they do not understand what it’s like to not have a vehicle, My adjuster has been on vacation for a month and hasn’t done anything. I have never once received a phone call for a update or anything. They low balled me so hard on my vehicle. That I now have to get a vehicle that isn’t mechanically fit and take out of my pocket to fix it because they low balled me so bad. Comparing my vehicle to something that is 3-4 years older then what I was driving. After doing a lot of leg work, and pushing I still haven’t received anything from them. This company is the absolute worst to deal with. The employees *** **** **** **** *** do not want to help you. You are never able to speak to anyone hirer up then them. They refuse anything you are saying. I will never deal with this company again let alone tell everyone that this was the most horrible experience I have ever had.Intact Insurance
Date: 26/06/2023
Unfortunately as we received this review June 26, 2023 from the BBB, we were not able to better assist the client. Should they have any outstanding concerns, we invite them to call us at ###-###-####.Review fromTracey M
Date: 01/03/2023
1 starTracey M
Date: 01/03/2023
* ***** **** **** ********* ******* ** ******** ******. They happily take your money, but when it comes to dealing with claims, they ignore you. So for people who like to dish out money and get ignored and never get anything back on claims, this is the perfect company for you.!Intact Insurance
Date: 07/06/2023
Hi ******, unfortunately we're unable to locate a claim with the information provided. Please give us a call at ###-###-#### so we can look into your concerns further.Review fromJohn A
Date: 22/02/2023
1 starJohn A
Date: 22/02/2023
Oct 24th 2022 hurricane Fiona hit causing excessive damage to the roof of my house allowing it to flood both top and bottom floors. Intact supplied company 1 who lied about required repairs and was promptly removed from site then they supplied company 2 who refused to investigate sages properly saying it was only requiring new flooring and paint. I found a 3rd party company who came in and showed the damages left from the first 2 companies and the damages caused by the water which required all new flooring and new drywall and insulation due to being water saturated and causing mold. It has been 5 months now and still intact is not approving floor and roof repair qoutes. They do not return calls and they deflect any questions when they do respond. **** ******* ** * ***** *** * ***** *** ********* ** ******Intact Insurance
Date: 01/06/2023
Unfortunately as we received this review June 1, 2023 from the BBB, we were not able to better assist the client.John A
Date: 05/08/2023
Now 11 months in and claims manager Amy is not responding to any forms of communication. I have done everything they asked including filling out and getting a witnessed notary for a proof of loss form. My house still has no flooring in it. The roof is still not replaced and is still just tarped over. The damaged items inside still not replaced. I have been dealing with this far too long and the stress at this point is becoming unbearable. When trying to reach the Ombudsman I get no reply neither. I feel this company is taking me for a ride on my dime.Review fromAlice F
Date: 14/02/2023
1 starAlice F
Date: 14/02/2023
Unfortunately got a claims representative who is poorly trained, cannot help me with my claim, and doesn't seem to care either. I asked to talk with her supervisor, since she cannot help me. She told me over the phone that her supervisor would contact me, which never happened. The correct information was given to me as I was requesting it, like my claims report. Her answering phone message says to leave her a message. But after I left several messages and she finally answered, she told me she doesn't check her messages. UNBLIEVABLE!I am trying to talk with a lawyer to get his advice.Very disappointed that my broker, who was independent in the past and very helpful, brought us to this company.The staf at the towing department were great, but not the claims department. Completely useless.Intact Insurance
Date: 21/02/2023
We were able to contact the customer and are working to resolve their concerns.Review fromSaleh F
Date: 05/02/2023
1 starSaleh F
Date: 05/02/2023
This insurance company attracts ****** members through ****** claiming that they could get exclusive offers . While in fact any one can shop and get better offers with the same or even better coverage from other companies without being ****** member or a member with any other groups with whom they have alliance . I am reading the suffering from persons who have claims with Intact . Fortunately, I did not raise any claim yet .Intact Insurance
Date: 23/05/2023
Unfortunately as we received this review May 23, 2023 from the BBB, we were not able to better assist the client. Should they have any outstanding concerns, we invite them to call us at ###-###-####.Review fromRick Y.
Date: 30/01/2023
1 starRick Y.
Date: 30/01/2023
****** ********* ******* **** *** ****** Jennifer Rinn obviously new did not reach out to me for 2 weeks after numerous emails directly to her about applications. When she finally did she had to re send them numerous times due to errors. After finally signing g on an agreement numbers changed, then errors again,6 hours later premiums went up over $800. Went up twice for same minor ticket. Was td Jennifer or her supervisor would call me last Thursday,no call back. Then again same thing on Friday. Spent over at least 10 hours on the phone and have at least a dozen emails.Friday called *** ********* was on the phone 55 minutes,recieved pink cards,and all paper work. Done,and cheaper than Intact. Pretty sad when it takes almost a month with Intact and all the mistakes. Also pretty sad how a supervisor neglected to call me to figure things out since Jennifer Rinn had no idea what she was doing.Intact Insurance
Date: 17/05/2023
Unfortunately as we received this review May 17, 2023 from the BBB, we were not able to better assist the client. Should they have any outstanding concerns, we invite them to call us at ###-###-####.Review fromKristina W.
Date: 16/12/2022
1 starKristina W.
Date: 16/12/2022
After 15 years with Intact, my husband and I missed a payment as we were switching banks. According to intact, they sent us a registered letter; that we did not receive; they called an old home phone number that hasn’t been active for 10 years. They then proceeded to cancel our home and auto insurance. One. Missed. Payment. 2 weeks before Christmas. I don’t even have words to describe how despicable I think this company is. On top of this, they won’t speak to us. We’ve had to speak with them through a broker. So even though we paid; three days late, they still cancelled it. Luckily we have a second vehicle with separate insurance and some home insurance coverage with our bank ; we have a friend who owns a brokerage who can help us, but what about the people who don’t? I can’t even imagine who this person is making these decisions. Whoever you are, hope you can sleep at night.Intact Insurance
Date: 12/04/2023
We have reviewed the client's concerns and unfortunately as this is now being brought to our attention we are unable to assist further. Should the client wish to discuss anything further, please give us a call at ###-###-####.Review fromErnest G
Date: 15/12/2022
1 starErnest G
Date: 15/12/2022
Intact insurance is handling my claim through *** *** ********* so I am leaving a review for both parties. My vehicle just got wrecked three and half weeks ago by someone blowing a stop sign. They have been ***** ******** *** unhelpful through this whole process. My adjuster did not even call me after the accident, they did not want to give me a rental and left me stranded for a ride a week and a half before I had to call them and fight to get one. They then sent me a low ball offer on my vehicle and tried to get me out of that rental within two days. My adjuster then did not tell me there was a delay in my settlement dispute for a week which led to me having to call them and demand to speak to my adjuster and a manager. I had previously sent all the receipts of the work done to the vehicle to them like they asked which equaled out to four thousand dollars. The adjuster called me and was super unhelpful as they have been ************** *** unresponsive the whole time. The manager was great and really seemed eager to help get the claim moving offering fair solutions like giving me back the rental they demanded back after offering me the settlement offer. They then sent me another low ball offer trying to short change me three thousand dollars only offering a thousand more for the four thousand dollars worth of work I had just put into the vehicle. The manager tried to call me during the day but I missed the call because I was in a dead zone and they expect you to just be okay spending hours on the phone at work while your boss is wondering what you are doing. I called later that day asking to speak to the manager again and got told they would call me again in twenty-four hours further disrupting my work because they clearly do not care. I am supposed to get a call from the manager tomorrow and hope to get a fair resolution but I am not banking on it with how I have been treated this whole time.Intact Insurance
Date: 11/04/2023
We have reviewed the client's concerns and were able to determine they have been resolved prior to receiving notification from the BBB.Review fromBrendan S
Date: 30/11/2022
1 starBrendan S
Date: 30/11/2022
The absolute worst customer service I have ever dealt with in my life. Got in an accident on October 5. It took five days to get the quote process started. Two weeks before they ok’d the repair. Each person I spoke to told me they required something additional so I had to keep sending more photos and documents. It’s November 29th now and I still don’t have my vehicle back because the hood latch is back ordered. I have $1500 in rental car coverage. They have only covered $500 but refuse to extend the rental any longer until the advisor gives permission. The advisor is not contacting anybody or giving any updates. I have spent three weeks with over 10 phone calls, totaling over three hours with Intact and everyone tells me the same thing… We are waiting for the adjusters permission…but your rental will be covered…we just don’t know until when. Through this whole process I haven’t ever spoke to my adjuster or received any email responses from her. Every time I call I have to speak to a general person who isn’t able to help me and refuses to let me speak to any sort of manager. This is completely ridiculous and the most frustrating. Enterprise is now calling me telling me I owe them $1200 and they are going to take that hold from my credit card…even though Intact has only covered $500 of the $1500 in rental coverage that I pay for! This is absurd and I’ll be leaving intact the minute I receive my vehicle back from being repaired. **** *****Intact Insurance
Date: 17/03/2023
We were able to contact the customer and have confirmed their concerns were resolved prior to receiving notification from the BBB.Review fromCharles C
Date: 04/11/2022
1 starCharles C
Date: 04/11/2022
3 months ago I was in a non fault accident. Intact did not give me a rental. Intact gave me a very low offer on the car but did not give or show me the estimate of what it would be to repair the car It's been three month and still don't have any compensation did not receive any kind of contact from the adjuster. I'm still paying the insurance on a car that they have in possession. I have emailed them numerous time for some sort of update on the situation but have not herd back ** *** ** **** ********* ******* ****** **** ** ******** *** ***** ********* ******* ** **** ****Intact Insurance
Date: 01/02/2023
We have reviewed the client's concerns and were able to determine they have been resolved prior to receiving notification from the BBB.
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