Business Profile
Adjuster
Intact InsuranceThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Adjuster.
Reviews
This profile includes reviews for Intact Insurance's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.02/5 stars
Average of 60 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromErik M
Date: 04/11/2022
1 starErik M
Date: 04/11/2022
I’m an independent trucking company and went into an accident on September 29/2022. Intact Insurance is my insurance provider for Truck/Trailer/Cargo and receives a large amount of money ( about 2100$) every months to cover Canada and the USA in case of a claim. This company is not at all providing the service like promised, instead they are one of the most disappointing insurance companies I’ve ever dealt with. Instead of keeping the customer like me posted and up to date on a claim, they are a very unorganized and ignorant service provider. It seems like there is no communication in between the representatives and also no interest in helping their customers. **** *** ** **** ************** ******** ** ** **** ********* **** ***** ** ** **** ** ******* ** *** ****.It is absolutely unacceptable that I’m as a customer get promises about the process of the claim is handled ASAP but - nothing has been done without pressuring from my side.* ********** ***** ********* **** ******* ** *** *** ********** * **** **** ****** **** ************** ******* ** *** *******Intact Insurance
Date: 09/02/2023
We were able to contact the customer and are working to resolve their concerns.Review fromChris S
Date: 13/10/2022
1 starChris S
Date: 13/10/2022
My daughter was hit as she drove by the Pickering mall by a lady who had exited the mall without looking. This was on January 23rd 2022, it is now October 13 and I was told today that the shop now needs another two weeks because they cannot get a rental car, ***** ********! Intact has contacted me personally two times since all of this started, endless meaningless emails with questions that had been answered previously, the only saving grace is our actual Broker checks up on us weekly, they will be looking for another company once this is all taken care of.I will not put up with this ever again, I have 9 cars insured , they will have none !Intact Insurance
Date: 08/12/2022
We have reviewed the client's concerns and were able to determine they have been resolved prior to receiving notification from the BBB.Review fromMarc M
Date: 06/10/2022
1 starMarc M
Date: 06/10/2022
INTACT INSURANCE ARE THE WORST. I have been insured with them for 20+ years. On January 19th 2022 MY CAR was rammed by a garbage truck. Only esthetic damages on the side. I was 100% NON-responsible. We are now in October 2022 and they refuse to pay, do not reply unless you insist greatly, propose a ridiculous amount and treat me like I am a complete idiot. This is disgusting. They use and abuse you while making TV and radio publicity to cover their ungrateful attitude* *** **** *** ** **** *** ******** ***** ** **********Intact Insurance
Date: 30/11/2022
We acknowledge the dissatisfaction of the client; however, the matter was already reviewed by a manager. Options were given to the insured, and we've yet to receive further instruction. Therefore, no other actions will be taken in this file.Review fromMike K
Date: 29/08/2022
1 starMike K
Date: 29/08/2022
Took a while to figure out how Intact was getting away with ******** *** dictating all aspects of my auto theft claim. They monopolize the industry, they openly disregard the insurance OAP-1 policy and standard practices. Conversations are empty and programmed, like robots. Intact has loopholes now to manipulate insurance practices by eliminating all human interaction and totally computerized all positions, Artificial Intelligence. For simple claims this version of seamless insurance may work. However, for any complicated cases that are not straightforward and require common sense and human intelligence to interpret, this system collapses. Intact is making profits by not employing humans and has navigated all issues that would prevent them from discriminating, bulling, functioning with no regard for humanity and have no compassion regarding consumers that are in stressful situations. This computerized system regularly misinterprets, misreads and misunderstands. With no human to stop the system from going on a tangent. If there is any intervention, it's literally machines checking on machines. The end result always lacking in humanity with the machines only objective to always steer the claim to benefit Intact. Email responses are timed to drag on for months hoping that you will give up the fight or another strategy is to steer the claim awry for so long there is no going back. Email responses are poorly written and ignore inquiries. The regulatory bodies that are in place to prevent Insurance companies from practicing fraud are powerless against this A.I system. The GIO, FRSA and internal Ombudsman's are powerless because there are no humans to interact with. The icing on the cake for Intact is that computers can't be held accountable for this low quality *** ********** actions. Intact refuses to schedule in person meetings, answer or return phone calls. When you choose this company you willingly give up your rights to democratic and just insurance.Intact Insurance
Date: 29/09/2022
We were able to contact the customer and have addressed their concerns. Should the customer remain dissatisfied, we have provided them with instructions how to escalate their concerns further.Review fromSteph Tenesha W
Date: 24/08/2022
1 starSteph Tenesha W
Date: 24/08/2022
I drive a ******** 2016 * ***** **** which was in an accident in March 2022 they received the claim and no one reached out to me for a week. I called back trying to figure out what was going on an seemed my file was lost. After finding my file the proceeded to fix my car however once the autobody received the quote to fix they found a few more damages and perceeded to get a second estimate (supplement). No one from intact responded to numerous messages for second estimate until 2 months in June when they now deem my vehicle a right off all of a sudden *******. My vehicle was not a ride off at all no matter the cost. Then they proceeded to mention they would send someone out to review damages the never intially ever saw which took another 2 weeks. Also they tool back the rental car from me in April so in June im without a vehicle, a car and s paying for insurance. In July they tell me they will be settling with me and through it all still want to offer me the bare minimum seeing all the mishaps that transpired on their behalf. I called numerous times for assistance and was told daily someone would call back in 24-48 hours which never ever happened. Never ever spoke to my adjuster only the customer service reps who have to cope with the **** *** manipulation from their counterparts. Today I still wait for a settlement check to be issued in this matter and still am receiving the run around. Still being charged for insurance on a vehicle I dont have and still hearing someone will reach out in 24-48. March 12-Aug 24 this claim has been going for. I have lost money , my car and my mind dealing with people i have been paying for over 3 years. For anyone dealing with this behaviour please feel free to respondIntact Insurance
Date: 11/10/2022
We were able to contact the customer and have addressed their concerns.Review fromSimone K
Date: 15/08/2022
1 starI recently gotten in an accident. **** ********* ******* *** **** **** *************** It seems like they have some type of stalling tactics. They attempted to cheat me out of some of my funds I was supposed to receive. Overall this process has Been very stressful.Review fromHugh J
Date: 15/08/2022
1 starMy insurance claim has not been addressed for over a month . Accident happened JUNE 28th ! Rear ended and OPP accident report isn`t enough to get my car fixed? This is ridiculous . IT is now AUGUST 16th ! They tell me my adjuster went away till the 29th of August !Review fromDavid C
Date: 11/08/2022
1 starMy car accident happened last month, and basically lost my job because of injury. Asked them for income replacement claim, and that adjuster said, I put a note on it. Asked for car rental, for interview new job, or basic life needs, he provide me **********, which had no car, and promised me that if there is any car, will call me back, but after a month, nope. Then I asked if I found any rental but not **********, he said yes, but by the time I rented a car, from my pocket currently, and told him the price, he said it is too expensive. I have no idea if they would cover me or not. But that is the only car in almost the whole city. I have found more than 10 rental store, and all of them said no car available. Then now, I have no car to use, and still no answer, killing my life and keep waiting for his noteReview fromMichelle B
Date: 03/07/2022
1 starMichelle B
Date: 03/07/2022
Today is July 3rd 2022. I have a vehicle claim that started back in January 2022 and has been nothing but a headache since. Claims advisor has not once contacted us even though Intact has told me on several occasions that she would. I have reached out many times to her by email and phone messages and have still heard nothing. Our rental car needed to be extended due to the delay from Intact in getting our vehicle repaired. 3 months later we find out the rental car hadn't been fully paid for by Intact and was therefore put on MY CREDIT CARD. Over, the now 5 months since my initial claim I have called Intact directly many many times. Each time being reassured it was being taken care of and that someone would contact me in a couple of days. Yet I still have not heard from anyone and the bill has not been taken care of. I have asked each time I've called, to speak to a supervisor but each time they refuse to put me through to a supervisor due to "proper protocols" needing to be followed. This kind of service is despicable especially with the amount we pay for insurance. They owe me over $900.00 from an unpaid rental car bill. What do we pay a deductible for if we are the ones doing all the leg work...for 5 months?!Intact Insurance
Date: 18/07/2022
Based on the issues disclosed by the customer, we have addressed all of their concerns and we consider the matter resolved.Review fromKeira D
Date: 27/06/2022
1 starKeira D
Date: 27/06/2022
Intact insurance has refused to respond to my request to cancel my father's insurance due to his death. I have called, left messages and emailed. No one comes to the phone or responds to my emails. I have tried to cancel his policy for more than one month. They clearly are aware of this because they sent a renewal of policy to my home address and are trying to get me to pay over $900.00 for a policy I have no use for. They have ignored all of my requests and are trying to make a profit off my father who is no longer alive. I am so tired of dealing with this company. It is a very trying and difficult time for my family and Intact Insurance does nothing but makes it worse. They are trying to profit off the death of my father. I am disgusted by the ************** way in which this company continues to behave.Intact Insurance
Date: 11/07/2022
We were able to contact the customer and have addressed their concerns.
Intact Insurance is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.