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Business Profile

Airlines

Egypt Air

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/08/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Egypt air owes me a refund. First of all there is no customer service. The contact number for Canada or anywhere, nobody picks up. I had to go to their location in saudia to get a refund processed. I received an email immediately that my refund is being processed and will receive a refund in about 3 weeks( told by the office person). This was more than 6 months ago, I emailed them a couple of times on between but no response. I also kept trying their Contact number but no answer. I finally reached out to them on ******* in July, and I was told to dm them to get details about refund process. On dm, they asked for my phone number and on the phone told me to download the app world remit and they will refund it as a transfer rather than a direct refund to my credit card. I told them to email this to me officially, no one emailed me and then they stopped all contact with me. I still haven’t received my refund

  • Initial Complaint

    Date:09/05/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked a flight with Egypt air through the website. Then 15 min later I cancelled it, and got a cancellation e-mail. ******- reference number. As per their policy, it will be a full refund since I cancelled it within 24 hours.
    15 min later I booked another ticket with the airline. I was trying to reach the airline through phone but it wasn't possible. I sent numerous e-mails and I've got no reply. My credit card was charged twice and both charges went through. Why my card was charged for the ticket I cancelled within 15 minutes? I am unable to reach the airline at all. They are not replying to me.

  • Initial Complaint

    Date:03/10/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In March 2022, I booked flights with Egyptair through ******* and paid close to $500 in seat upgrades directly on the Egyptair website. The flight was later cancelled so I had to find a new departure date, losing my original seat upgrades. The complaint is that not one of the Egyptair phone numbers works, and they are not responding to *******'s emails. I understand flights change but keeping the $500 is unacceptable. I have been trying to get through for close to 2 months!

Egypt Air is NOT a BBB Accredited Business.

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