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Business Profile

Airlines

Egypt Air

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Emma W

    Date: 23/05/2025

    having already contacted multiple EgyptAir customer service emails and departments without receiving any response. I sincerely hope you can assist in resolving a situation that has caused me both financial loss and significant stress. When I first contacted EgyptAir months ago regarding a date change, I was informed that the fee would be €70. Despite multiple follow-up attempts, I was unable to reach anyone. By the time I was finally able to rebook and get a hold of someone, the lower-fare seats were no longer available, and I was charged €200. This price increase is a direct result of EgyptAir’s unresponsiveness and inaccessibility. A few weeks ago alone, I made three separate calls to your Toronto branch. On two occasions, someone answered and immediately hung up as soon as I said hello. On the third call, I remained on hold for over two hours, only for the line to disconnect without anyone responding. These attempts follow several others over the past months when I tried to change my flight while lower-cost options were still available. To make matters worse, * **** *********** ****** **** ********* **** the chicken meal served onboard during a previous flight, which resulted in significant illness and further diminished my confidence in your services.

  • Leona C.

    Date: 17/10/2022

    Worst Airline ive ever traveled on from higher than quoted fees to dirty plane was robbed by customs in cairo and then placmced on a plane ..with my 10 yr old autistic xhild ..on a seat with a cracked window covered in glue..yes i have timestamped photos. To then lost my suitcase for 30 days but gave me someone elses first. And mine came back 30 days later half empty locks broke off and remaining items smashed deliberately. 8 months no reply from them.****** ** *** ** **** *********** **** **** ********** ******* ******* *********

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