Reviews

Review Details

• Review fromGurlaljeet S

  Date: 28/07/2024

  1 star
  ******* ******** they overbook the flight and then they say talk to your booking agent to get refund and book other flight. Very **** gate staff and they don’t care how long you have to wait and mess up all plans. Very ridiculous, i will never book porter flight again. Really disappointing.

• Review fromSunika J

  Date: 20/07/2024

  1 star
  I would like a full refund on my trip as the IT outraged affected my plan porter airline want to rebook my trip for one day, in no way shape or form should the customer be at fault for this. this has been a total inconvenience for me and my family and need a refund for my Monday return flight after airline rebook me to arrive Sunday and leave Monday. Why is the customer having to take the brunt of it when it’s crowdstrike fault, why can’t my flight be credit to use later , Why would I go somewhere for one day? Where is the logic in this? Why is the custom have to suffer? Where is the Customer Service? Where is the Help?
  confirmation ******* flight ****.
  PORTED AIRLINE IS NOT LIVING UP TO WHAT THEY SAID ON THE WEBSITE According to your website 'Any passengers needing to cancel travel plans as a direct result of the systems issue will be offered full refunds."
  please refund me thanks

• Review fromEugene M

  Date: 07/07/2024

  5 stars
  ** **** *** I have flown six times with Porter Airlines and we have never had a major issue. It is as good as any airline and, in some ways, better for what you get for what you pay. Friendly staff at check in and good, friendly staff on board.

• Review fromShaifa R

  Date: 02/07/2024

  1 star
  ** * ***** **** **** ***** * ****** Currently waiting to board a flight to Calgary from Montreal after having been stranded at the Montreal airport last night! I was travelling from London UK - Calgary Alberta with a 5 hour layover in Montreal . Upon arriving to Montreal, the departure board indicated our flight was delayed by 5 hours- all the way to 11pm! There was no one at the desk present to give any information! At 9:30pm only one very young employee arrives at the desk offering us a 15 dollar voucher LOL. He also proceeds to tell us the flight is delayed for another hour!! The only explanation he gave was that it was a staff crew issue! He shortly leaves the desk.
  At 10:30 pm everyone at the gate realised the flight has been cancelled through an update on the departure board- no email SMS communication! No one at the desk communicating! We all had to figure out ourselves that we had to leave the departure gates, go to arrivals collect our bags and there was a Porter airline desk with 2 employees tirelessly working trying to assist. After having stood for over an hour in the que- the employee I spoke to told me there would be NO HOTEL COMPENSATION and. Old not offer me any other vouchers for the night. He said to call customer service and they MIGHT reimburse! I was put onto a flight the following morning 10am! I had to fork out 300 dollars for a hotel.
  AWFUL AWFUL Experience. NEVER flying with porter. ***** ****** ****** ** ***** ***** ** *** ******* The lack of duty of care and communication the company has to its consumer’s ** ********! I will be taking this further with Canadian transport authority and Better business Bureau !!

• Review fromCindy O

  Date: 27/06/2024

  1 star
  ****** **** *****
  What should have been a six hour flight home from Vancouver to Ottawa turned into a 19 hour nightmare of delays and missed connecting flights with no compensation. Never again will I fly with Porter.

• Review fromKathy C

  Date: 07/06/2024

  5 stars
  This was our first time flying with Porter Airlines, and we were very happy with the customer service provided by the flight crew. On our return flight they upgraded our seats to first class. In all of the flights I’ve been on (which is a lot), this is the first time I’ve ever flown first class. Thank you Porter Airlines for impressing us with your excellent service. We hope to travel with you again soon.

• Review fromEmily F

  Date: 01/06/2024

  1 star
  This used to be my preferred airline for travelling between Toronto and New York, but my most recent experience was really disappointing.
  The lounge in Toronto was absolutely packed with people and luggage piled up. My flight was delayed by more than 3 hours because of "weather" but two other flights flying the same route from YTZ to EWR were able to leave on schedule. Due to the delay I had to buy lunch, which I hadn't counted on and food was scarce, expensive, and terrible.
  When I contacted customer service they said there was nothing they could do to compensate for this.

• Review fromDarin P

  Date: 26/05/2024

  1 star
  Door seal was GONE--poof. So you had to fix that. Missed our connecting.
  2nd flight. We'll...no staff. So we sit in the Ottawa airport.
  Porter! ***** ** **** I've only flown twice with you. Never again!
  Steering clear. *** ****. Not staffed.

• Review fromBob G

  Date: 08/05/2024

  1 star
  Worst travel experience I’ve had in 20 years.
  Lost my luggage and nobody available at airport to help at all.
  Wouldn’t fly with them again if they gave me free seats

• Review fromJustin R

  Date: 07/05/2024

  1 star
  ***** ******* ***** Worst customer service ever. No accountability. SFO airport. Moved flight up from 2:50pm to 2:00pm. Still, arrive over an hour before departure (despite Porter providing incorrect terminal information on itinerary). However, had been unable to check-in online despite being well within 60-min prior to flight window to check-in online per Porter policy). Self-service kiosk at airport does not work; directs me to see agent. But there is no agent! With more than an hour before departure still, there is no check-in agent! In what world is this acceptable? Try contacting customer service as I am receiving notifications flight is delayed - 10-minutes, 30 minutes, finally 1-hour and ten minutes delayed - but am told that I was checked off as a no-show at the gate. Told my name was called at the gate. Yet they couldn't explain how I'm even supposed to get through security to the gate without a boarding pass. If I could have received my boarding pass I would have had 2 hours and 20+ minutes to get through security and to the gate. Customer service could not point to any policy regarding check-in close time (oh, they tried, but they couldn't find anything because it doesn't exist). All they wanted to do was sell me a $800 ticket for the next day. I don't have that money. *** **** ****** ** **** ** ** ** ***** ******** *** *** ** *******. Agent Nicole (ID ****) just kept telling me to fill out the feedback form - last time I did that (when they wiped out the 23,000 points I had accrued and were set to expire because I was three weeks past the date to take a flight to keep them from expiring) it took a month to get a response - a negative, one that did not seek to resolve the situation. **** ******* *** ** ******** ***** ** ********* ********** ** *** ************* ******* **** ** **** ****** ****** ****** *********