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Porter Airlines IncThis business is NOT BBB Accredited.
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Average of 41 Customer Reviews
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Review fromKaleb M
Date: 29/04/2024
5 stars******* *** *** ******** ******** I thoroughly enjoyed my flight from Edmonton to ottawa, on one of porters ******* jets, flight was completely full, but everyone was friendly.
Service was 10/10 This being the first flight I have ever taken, I was impressed by the kindness of the flight crew, and the free snacks, wine and beer they provide on all of the flights.
I will definitely fly with porter again should I need to travel within canada again in the future.
I do hope they can eventually get some larger planes, especially for flights over 3 hours, as it can be very cramped.Review fromMatthew S
Date: 25/04/2024
1 starWorst customer service ever. Forced to wait in kiosk line when I tried to enter check in line. Had to wait an extra 20 in that line to just re-enter the check in line. Then another 20 minutes. All wasted to find out I’m now 7 minutes late to get in. Porter denied me access to a paid flight. Costing me an extra $562 and 6 hour delay with an extra layover.Review fromJosh C
Date: 29/03/2024
1 starNever again. Luggage was lost. Filled out the delayed bag report with an agent. 24 hrs later they found my bag at the same airport I landed at. I am now 5 hours and a Ferry boat away and was told my bag would be sent to me. Website says my bag has been found and will be sent on 25 March. 4 days after finding my bag, still no bag has been sent and after calling twice a day for 4 days looking for updates I just get the run around telling me Porter Customer service has no number for baggage and nothing they can do. They escalate to their manager who sends an email but once the file is with baggage there is nothing they can do. My only choice is to wait. I will eat the cost to travel back to Vancouver to pick up my bag if I know 100% it is there. They can't tell me that. Only someone should be contacting me. Nothing so far.
** ****** ***** **** **** *** ***** ** **** **** ******* *** *** **** ***** ** *** *** ****** **** ** *** ***** I have been travelling back and forth from Ontario to BC every year for 30 years. Not the first time my bag never made it. It is the first time I have never had it within a few days and the first time the airline cannot assist with updates on the status of getting it to me.
I do not recommend Porter ** *** ***** ****** ** ***** *** **** ***** *** ***** *** **** ** ****** ** the online support and customer service cannot help with baggage.
***** *******Review fromLisa G
Date: 14/03/2024
1 starHorrible first and last experience with this airline. I don't care how cheap their tickets are, I'd never attempt to fly with them again. Not providing a refund (or at least a credit!!) for a flight that didn't happen is bad for business!! *******Review fromLinda T
Date: 03/03/2024
1 starRepeated flight delays starting with staffing issues. The 9:05am flight was cancelled 3 times missing a connection flight in Toronto. And the new connection flight was delayed until 11:00 pm with no guarantee that it would take off.
No help was offered. I finally booked another flight with another airline for 800.00!!
I will be filing an official complaint with Porter Airlines and I will expect full compensation for the flight that didn’t happen because of their *********** HR staffing issues .Review fromHoda B
Date: 01/03/2024
1 starTerrible experience and service. The agents were randomly charging 55 dollars for small carry on. Which you'll take it by yourself inside the cabin. Please make it make sence ??????????????. It was my first time traveling through the ***** ****** Airport. Never again.Review fromRochelle P
Date: 13/02/2024
1 star* ****** ** * **** ****** ****** *** * **** **** ******** ******* *** *** **** ***** *** *** ******* ** ** ** *** ** ******* *** ****** **** ****** ****** ** ** **** Porter Airlines does not care at all about resolving the issue. They ignore the emails and go on with adding more cities to serve without making sure the customers who use their services for the current cities are satisfied. It has been close to six weeks now since I sent a request for refund, and there has been no response. I have constantly sent follow-up emails, and still no response. The reasons for my request for refund is reasonable, I believe. What happened was, during the holidays, for my original return flight on January 2 at 630pm, I was able to check in on January 1 at exactly 630pm. I chose my seat and saved my boarding pass in my wallet. I thought everything was fine. I went to bed at 10pm that night. When I woke up the next morning, January 2, the day of my return flight, I saw the notification email that was sent at 1130pm, almost 5 hours after
checking in. It’s inconvenient had already made arrangements for an airport ride, but *** ***** ***** ** I was rebooked for January 8, almost a week after my intended return flight. I had to go back to work, and I did not have the luxury of extending my stay. I logged online and saw there were return flights for the next day, January 3, but it was triple the costs I originally paid for. I had no choice but to take it, and it upset me that I was charged with a cancellation or change fee. I request that I be reimbursed for the total costs that I had paid for which is $661.58. If that was not possible, they could at least offered to reimburse the cancellation or change fee that I paid for for a cancelled flight that was in no way my fault.Review fromElizabeth Y
Date: 12/02/2024
1 starI flew on Porter Airlines and was suppose to fly on July 19th and was told that I had to pay for my service dog and then return to the desk after through customer service. I showed her the recipt which I already paid on ***** Airways and also paid for my extra baggage through ***** airways yet I still had to pay at the porter desk. After paying over four hundred dollars for my extra baggage and for my service dog I was told that my 3pm flight was full, they took my luggage and told me that u would be on the 5pm flight and to come back to the counter in a hour for my ticket as they were busy trying to get others checked in. As they paid more for their tickets and they were under staffed. As per there instructions I came back to the counter at 4pm and was told that there was no space and I was getting bumped back to the 8pm flight as well as I had to buy a carrier for my service dog or we would not be allowed to fly, even with all the paperwork her still needed to be in a carrier because of there policy. I bought a kennel for him and came back at 6pm to check in and get my pass for my 8pm flight and was told that I have to wait till 6am on the 20th of July as they were full and I booked through ***** and not them so I didn't have priority. When I finally got to the boarding gate ate 6am on the 20th of July was told because I had my service dog that my personal bag and carry on had to be put in storage. When I got to Toronto from Montreal only 2 bags arrived and the rest were missing I waited and asked at the airport. Was told that I have to call customer service and that they would help me from there. I live 4 hours from the airport and had to get a different ride home and I didn't eat in over 18 hours they offered no food, no place to stay! My 4 bags and my carry on bag is still missing and they still to this date won't fix it or compensate me for anything. They tell me to file a new case and the info got lost and to wait its FEB 10th 2024 and still no resolutionReview fromBarry D
Date: 23/01/2024
1 star**** *** * ***** ********* Will never fly with Porter airlines again. Our flight from Halifax to Toronto (on Dec 27th) was delayed and thus we missed our connecting flight from Toronto to Ottawa. We waited over 4 hours for the next flight. When we got to Ottawa, our luggage didn't make it, even though we we told it would be there. We filed a delayed baggage claim and we were told the luggage was still in Toronto and would be delivered the next day. However, the luggage somehow was sent back to Halifax and then back to Ottawa. We had an air tag and watched the suitcase travels...if we hadn't GONE to the airport late on the afternoon Dec 31 (after 5 days) and basically convinced 2 porter attendants to go search for it, who knows how long before we would have got our luggage, as it is it was already missing for 5 days. We actually had our luggage 1 day, and then we flew back home on January 2nd and that also had a delay, but we made the connecting flight. Thus we had to buy almost everything to wear (tops, jeans, underwear, socks, brush, comb, deodorant, toothbrushes etc. and then we needed a duffle bag to take to home. After Christmas the selection of the above items is very scarce in the stores. We filed the baggage claim on January 3 and haven't heard back yet (4 weeks) and were told since the delay was out of their control we were not eligible for compensation and never offered a meal voucher, even though we were there from 10am until after 2pm.Review fromAnita N
Date: 02/01/2024
1 starI cannot recommend this airline ** **** ********** ****. They have cancelled our flights three times and no remorse on refunding their customers. They left us stranded in Chicago and cancelled our flight at the last minute.
Then twice going to Sault Ste. Marie, Ontario, delaying the flight then cancelling it at the last minute. Then they tell you that they are not refunding your money during the holiday season. ********** *** ****** **** ******* ****** *** **** **** ** *** ***** *** *** *** ** ***** *** ***** **** ** ****** ** ******* The hotel we *** ****** **** **** ** **** *** ****** **** ** *** *** ****** ******* **** **** ** **** ****** **** ******* ******** ****** ****** **** ***** ****** ** ******** ***** **** ******* ** ***** **** ****** ******* got stranded at 11:00 PM at night. I have not seen a dime from this airline and then tell us that there is a credit on the account. Where is the credit and the one from last year. There should be no expiry on credits on the account without the consumer knowing. The way I paid for the ticket for my husband and I should be refunded at full price. During the holiday season **** ******** **** ***** ** *** **** *** *** ******* This is terrible customer service and not excepted as a business. **** ***** ***** ***** ******** don't care but it keep repeating the same service is terrible and unacceptable. Please provide refund. There are no excuses as to weather related.
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