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Business Profile

Auto Financing

TD Auto Finance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Financing.

Complaints

This profile includes complaints for TD Auto Finance's headquarters and its corporate-owned locations. To view all corporate locations, see

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TD Auto Finance has 2 locations, listed below.

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    Customer Complaints Summary

    • 34 total complaints in the last 3 years.
    • 16 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:27/11/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been paying a loan to TD auto Finance for the last few years. The vehicle was vandalized beyond repair, I called them an emailed them that this had happened and asked if a hold can be placed on the payments and was told yes. I today 11/25/24 received a call that the account was overdue. I told them to check the records about the hold, I was told there was nothing noted on the file. * ******* **** **** ** ********* ** *** *** ******** **** **** *** **** **** *** **** **** **** 

      Business Response

      Date: 04/12/2024

      Thank
      you for your correspondence . We're writing to acknowledge receipt of your
      correspondence. Your feedback is important to us and we're sorry for any
      inconvenience or frustration you may have experienced. One of our team member
      from Customer Care will  connect with you. please note we've escalation
      process and you may choose to proceed with speaking with our supervisor team at
      any point you feel that you need further support in resolving your
      matter. ** ** **** ******* ******* ** ****** ** ******* *** ********* **** *** ******* ******* ******* *** *** ********* ********* **** ** **** ****** ***** ** ******* **** ***** If your concern is regards to TD Auto Finance
      Canada and you would like to raise your concern urgently, please contact our
      customer services line at ###-###-#### between Monday to Friday 8 A.M. to 9
      P.M. eastern standard time and Saturday 9 A.M. to 8 P.M. eastern standard time.

    • Initial Complaint

      Date:20/11/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My identity was stolen someone had used my ID to look into their services. There is a fraud alert on my profile *** **** *** *** ** ***** *** ********* ** ****** ** *** ******** ** ******* **** ***** ********* I filed a complaint with ******* and they have disputed it twice ******* ***** ********** ** ******** Now I have to contact them directly *** ***** ******** ******* ** ** **** ** ** ****** ********** ** ******* **** ********* ***** *** ************** *** **********

      Business Response

      Date: 04/12/2024

      Thank
      you for your correspondence . We're writing to acknowledge receipt of your
      correspondence. Your feedback is important to us and we're sorry for any
      inconvenience or frustration you may have experienced. One of our team member
      from Customer Care will  connect with you. please note we've escalation
      process and you may choose to proceed with speaking with our supervisor team at
      any point you feel that you need further support in resolving your
      matter. ** ** **** ******* ******* ** ****** ** ******* *** ********* **** *** ******* ******* ******* *** *** ********* ********* **** ** **** ****** ***** ** ******* **** ***** If your concern is regards to TD Auto Finance
      Canada and you would like to raise your concern urgently, please contact our
      customer services line at ###-###-#### between Monday to Friday 8 A.M. to 9
      P.M. eastern standard time and Saturday 9 A.M. to 8 P.M. eastern standard time.

    • Initial Complaint

      Date:11/11/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Personal information such as address and phone number have been given to lawyers and collection agencies for a debt owed by another family, but it is coming to my old address. I've been getting these letters for years I have called TD and asked them to remove my information from their accounts which they claimed to do, and I called collection agencies and all was said to be resolved. But once again I'm getting letters from a new company of lawyers, ****************, because TD had given my information. Now I no longer live at this address, or share the same name with the people who owe the debt but I would really like the letters to stop coming and for that address to be removed from any file they because I have never had an account with TD auto finance so I do not understand why they have my information.

      Business Response

      Date: 04/12/2024

      Thank
      you for your correspondence . We're writing to acknowledge receipt of your
      correspondence. Your feedback is important to us and we're sorry for any
      inconvenience or frustration you may have experienced. One of our team member
      from Customer Care will  connect with you. please note we've escalation
      process and you may choose to proceed with speaking with our supervisor team at
      any point you feel that you need further support in resolving your
      matter. ** ** **** ******* ******* ** ****** ** ******* *** ********* **** *** ******* ******* ******* *** *** ********* ********* **** ** **** ****** ***** ** ******* **** ***** If your concern is regards to TD Auto Finance
      Canada and you would like to raise your concern urgently, please contact our
      customer services line at ###-###-#### between Monday to Friday 8 A.M. to 9
      P.M. eastern standard time and Saturday 9 A.M. to 8 P.M. eastern standard time.

    • Initial Complaint

      Date:01/08/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an insurance payout cheque to payout my car loan with TD Auto Finance, and the extra amount was supposed to be paid back to me. I was told I could request to have it expedited because I need that money for a downpayment on a new vehicle. I brought the cheque in on a Friday and the account was closed and I called in later that day to request the expedited payout. Calling back on the Monday it still wasn't processed. Calling back on the Tuesday I was told they would have to call insurance to verify the cheque. It's from *** Insurance. The cheque is directly from them so I'm pretty certain it's valid and will clear. I was told it would take up to a week to verify. *** ** **** ********** **** *** ***** ** ********* ***** *** ******* *** ******* ** ***** ******* **** ***

      Business Response

      Date: 06/08/2024

      We appreciate you bringing this matter to our attention. We will be contacting our customer directly to provide a full explanation of all relevant action taken by the Bank in this matter. Thank you, Customer Care 

      Customer Answer

      Date: 06/08/2024


      Complaint: ********

      I am rejecting this response because:

      I am still waiting to hear back and the responses so far have been unsatisfactory.


      Sincerely,

      ***** ********

    • Initial Complaint

      Date:07/06/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like to pay the money I owe, but no one returns my call or lets me know how to resolve this issue.

      Business Response

      Date: 07/06/2023

      We appreciate you bringing this matter to our attention. We will be contacting our customer directly to provide a full explanation of all relevant action taken by the Bank in this matter. Thank you, Customer Care

      Customer Answer

      Date: 09/06/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me.

      It is unfortunate however that I had to file a complaint before the company responded to me.

      Sincerely,

      **** *****

    • Initial Complaint

      Date:23/05/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In October 2017 I went to ******** dealership in ******** , AB . I looked at a **** , they did an application to see what my payments where , I declined that **** and purchased another vechile at ***. I never signed any documentation , nor did I purchase a vehicle. I have contacted TD Auto and they cannot find me in there system , finally a lady told me oh the deakership must have jumped the gun and we processed the loan prematurely, so went it didn’t go through it will go on your credit scores. I asked several times for documentation, payments, my signature and proof of my banking info they stated we never received your banking info or a signature it’s just we pre processed a loan per dealership request. How can this be , they dint have my signature nor any payment info to process a loan. They put this on my credit ********** and ******* as a bad loan , bad debt . I want this removed from both credit , and an apology for years trying to clear my name .

      Business Response

      Date: 23/05/2023

      We appreciate you bringing this matter to our attention. We will be contacting our customer directly to provide a full explanation of all relevant action taken by the Bank in this matter.

      Thank you, Customer Care

    • Initial Complaint

      Date:10/05/2023

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 5th of this year I went into TD Bank and paid my car lone off with a cashier check for $14601.58. That is what they said that was left owning. I have a document say my fiel is closed. Then they sent me a letter saying I still owed them$350.72. So I went into the bank and asked why. They said I still owed them a payment. I told them I was not going to pay anymore money to them. They have tried to take money out of my account at the *** Bank so we reversed the payment. Now they keep phoning me and harassing me fo the money. Today they have called me 5 times already. I called them and told them to stop calling me that I wasn't going to pay them. Then the last time they called I said what do you want and told them again to stop calling me. My contract # is *************** can you please help me??

      Business Response

      Date: 10/05/2023

      We appreciate you bringing this matter to our attention. We will be contacting our customer directly to provide a full explanation of all relevant action taken by the Bank in this matter.

      Thank you,

      Customer Care

      Customer Answer

      Date: 10/05/2023

      I am rejecting this response because:

      I'm not sure if they call me that it won't be the same answer. All they think is that I owe them money and argue with me about getting it. They just want it there way because we have talked many times and that is there resolution.

    • Initial Complaint

      Date:02/02/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Feb 1st 2023 the loan with TD auto was closed and paid in full. My 2018 ***** ***** was paid and I have yet to recieve the discharge letter

      Business Response

      Date: 02/02/2023

      We appreciate you bringing this matter to our attention. We will be contacting our customer directly to provide a full explanation of all relevant action taken by the Bank in this matter. Thank you, Customer Care

    • Initial Complaint

      Date:31/01/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My credit is being affected while they take their ****** time in deciding what to do with my situation. I have an inoperable vehicle as it was stolen and damaged with no insurance on it. I cannot pay any payments at this time. I had an offer for 15,00 and the loan is 43,000. I was willing to make smaller payments and have the interest stopped. I’ve called 25 times since mid December and they always giving me different information!!!!! * **** *** ********* ******** *** ******.

      Business Response

      Date: 01/02/2023

      We appreciate you bringing this matter to our attention. We will be contacting our customer directly to provide a full explanation of all relevant action taken by the Bank in this matter. Thank you, Customer Care

    • Initial Complaint

      Date:30/11/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My vehicle was wrote off after beeing rear ended on november 9th 2022 i went into a td bank deposited the insurace pay out check to td auto finance as they where the main payee on the insurance check the total ammount sent to td auto was $11,433.59 the total remaining owing amount on my car loan was $5,609.01 whitch went directly to td auto on the 9th of november 2022 along with the remaining ammount of $5,824.58 whitch is owed to me on november 21 2022 td auto sent out a check for the amount of $5,824.58 threw ***** **** ****** **** i still have not recived this check on november 28th 2022 i called td auto for the 3rd or forth time since the 21st to ask where my check was at that tome i was finally given a ****** **** tracking number when i got off the phone woth td auto i went and checked the tracking number on ****** **** websit shotch states the check was deliver on november 22 2022 so i immediately called td auto back to inform them that the check had been delivered but not to me was told and investigation would be started once i got off the phone woth them went to my local ****** **** office to have the check to see if for some reason the check may be there it wasnt they gave me a 1 800 number to call called the number at that time they had informed me that the check was delivered but not to my current address whitch i gave the after a few mins of talking to them was able to confirm the check was sent to an old address i havent lived at since december of 2021 called td auto today november 29 2022 to see if they had recived the returned check yet and to find out how this mistake was made after plenty of arguing on the phone spoke woth a td auto supervisor who informed me the mistake was made because they never changed my spouses address and chose to send it to her address on file despite me giving them the correct address the buissness day before they issued the missing check now im beeing told they can not put a stop payment on the current missing check and that it could take anywhwre from a few days to a few months for me to recive a new check for the owing ammount of $5,824.58 that has now been owed to me by td auto finance for 20 days my family now has to suffer and make sacrafices because we do not have the second cehicle we need for me to travle to and from work my children are missing out on interactive programs that help socialise them and doctors appointments ** * **** *** ****** ******* ** ****** * **** **** ** * ********* **** **** *** *** **** ** **** * *** ******** ** *** *** *** **** ** **** *** ***** *** ***** *** ********* i am hoping the bbb can help asist me in getting this issue resolved sooner then later so we can go and purchase a new vehicle for me to get to and from work each day

      Business Response

      Date: 30/11/2022

      This is an automated message – please do not reply.

      Thank you for contacting the Customer Care Team at TD Auto Finance Canada.

      We have received your email. A TD Auto Finance Representative will respond within one business day.

      If you need immediate assistance, please contact TD Auto Finance Customer Service by phone at **************, or by fax at **************. Our Customer Service hours of operation for our English centres are 7:30 AM to 10 PM ET Monday-Friday, and 9 AM to 5 PM ET Saturday. Our French centres are open 7:30 AM to 9 PM ET Monday-Friday, and 9 AM to 5 PM ET Saturday.

      Mailing Address:
      TD Auto Finance
      PO Box 4086, Station A

      If you are looking to contact TD Auto Finance USA, please email **********************@td.com

    TD Auto Finance is NOT a BBB Accredited Business.

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