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Business Profile

Auto Financing

TD Auto Finance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Financing.

Complaints

This profile includes complaints for TD Auto Finance's headquarters and its corporate-owned locations. To view all corporate locations, see

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TD Auto Finance has 2 locations, listed below.

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    Customer Complaints Summary

    • 34 total complaints in the last 3 years.
    • 16 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/10/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I receive so many calls regarding my account. I currently do not have access to my phone and this company has ZERO other ways of contact. So I’m trying this, can I PLEASE get someone’s email or something to go over my account as I cannot answer these many calls.

      Business Response

      Date: 11/10/2022

      We appreciate you bringing this matter to our attention. We will be contacting our customer directly to provide a full explanation of all relevant action taken by the Bank in this matter. Thank you, Customer Care

      Customer Answer

      Date: 12/10/2022


      Complaint: ********

      I am rejecting this response because: I have yet to receive any communication from the business and no form of an email to reach out to as requested.

      Sincerely,

      ******* ********

      Business Response

      Date: 18/10/2022

      We appreciate you bringing this matter to our attention. We will be contacting our customer directly to provide a full explanation of all relevant action taken by the Bank in this matter. Thank you, Customer Care

    • Initial Complaint

      Date:03/08/2022

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've had around 7 vehicles in past 8-9 years with TD Auto finance. I've never missed a payment. I started out wrong with my last Loan I currently have with TD. A car was wrote off and they were supposed to stop my automatic withdrawals and didn't. **** ***** **** *** ******** **** * *** ******* *** ****** I deferred 11 payments in past four years and TD sent me to collections as missed payments, instead of them being deferred? I spoke with a manager on March 1, 2022. He assured me he found all notes to make a correction notice to remove missed payments as they're deferred? That didn't happen as promised along with 3-4 other people saying the same. Then finally at beginning of March having someone tell me as we speak a correction notice is being sent to ******* ********** and to myself to fix this. It then wasn't and apparently the Senior Complaints department to fix. They were supposed to be done by June 30th? They aren't and nothing is bein done? All calls are and were recorded and them not doing what they've said is *****? Simplistic? *** **** ** ** ** *** ******** *** ***** ***** ***** *** *** * **** ** *** ***** ** **** ******* ******* ***** ** ***** ** ********** *** ***** ** *** *** ** ****** ******* Someone please please help me?

      Business Response

      Date: 05/08/2022

      We appreciate you bringing this matter to our attention. We will be contacting our customer directly to provide a full explanation of all relevant action taken by the bank in this matter. Thank you, Customer Care

      Customer Answer

      Date: 09/08/2022

      (The consumer indicated he/she DID NOT accept the response from the business.)
      NOT A CHANCE DO I ACCEPT IT? I TOLD ALL THEM THAT BECAUSE I HAD 7-8 VEHICLES IN TEN YEARS WITH NO MISSED PAYMENTS CAN THEY TAKE ME OFF AUTOMATIC WITHDRAWL AS NEGATIVE HAPPENED PLUS COVID ETC? THEY SAID THEY WOULD IF I PAID IN REASONABLE TIMES? I DID SO, THEY SENT BACK THINGS STATING APRIL 23 PAYMENT MADE MAY 3 ETC? THAT'S WHAT I WAS TOLD WAS OK???

    • Initial Complaint

      Date:12/07/2022

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently traded in my TD financed vehicle for a new vehicle financed through **********. When it was traded in, the dealership paid the remaining balance on my TD Auto Finance loan. They continued to take my regular bi-weekly payments out even though I was told it was paid. I called in and was told I still owed $8.00 and that they would close my account after paying that amount, so I agreed. They took the $8.00 from my account a few days later. Still, they decided to attempt to take my regular bi-weekly amount even though I was told the account would be closed. Luckily I had put a stop payment on my account, and the money was returned to me. After calling again, I was told that the issue would be resolved and that they turned off the pre-authorized payments. That was clearly a ***, because they again attempted to take money out. I also just noticed that my credit score took a dive because they reported my payment missing/late. This is not right, I was told the account would be closed, I can't afford two car payments! Close my account and remove the derogatory credit remark! I've never once missed a payment with TD, this is ridiculous.

      Business Response

      Date: 15/07/2022

      We appreciate you bringing this matter to our attention. We will be contacting our customer directly to provide a full explanation of all relevant action taken by the Bank in this matter.
      Thank you,
      Customer Care

      Customer Answer

      Date: 18/07/2022

      (The consumer indicated he/she DID NOT accept the response from the business.)
      Customer support has been no help thus far. Constantly being told something only to find out it was wrong. Like I was told after paying the remain $8 my account would be closed...
      I'd prefer to be contacted through here or email, for my own personal record.

      Business Response

      Date: 20/07/2022

      TDAF made 3 attempts to contact customer and no answer left voice mail to contact TD Auto Finance.

      Customer Answer

      Date: 27/07/2022

      (The consumer indicated he/she DID NOT accept the response from the business.)
      Asked for response in writing, sick of dealing with customer service giving me the run around.

    • Initial Complaint

      Date:09/07/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Specific Concern is having a debt from TD Auto Finance going to collections and affecting my credit. I am currently trying to buy a house and need this removed to support those efforts. Instantly upon the logging of this bad debt on my credit report I submitted a dispute to both ******* and ********** - ********** REMOVED this discrepancy from my credit report. On multiple occasions TD did NOT even get back to ******* to resolve this matter. I have a document from the bank showing loan closed and paid full. however they sent me to collections for 4XX.XX dollars. My frustration grows as throughout the process i have been assured a favorable outcome and then not received it. Further to that time is a consideration of a fair outcome. At every level of escalation they have missed their own deadlines in providing a response. This include the TD ombudsman

      Business Response

      Date: 20/07/2022

      We appreciate you bringing this matter to our attention. Customer was contacted with a full explanation of all relevant action taken by the Bank in this matter. Thank you, Customer Care

    TD Auto Finance is NOT a BBB Accredited Business.

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