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Business Profile

Bank

Royal Bank of Canada (Client Care Centre)

This business is NOT BBB Accredited.

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Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 25% of complaints as a representative sample.

Complaints

This profile includes complaints for Royal Bank of Canada (Client Care Centre)'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Royal Bank of Canada (Client Care Centre) has 147 locations, listed below.

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    Customer Complaints Summary

    • 341 total complaints in the last 3 years.
    • 100 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/02/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have several GICs that they would like to cancel and pay me with a bank draft and only gave me less than 6 days to remove all of my funds from their firm TFSA and chequing account or i will be out my money.

    • Initial Complaint

      Date:26/01/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      RBC Bank promised to provide my Cash Back Credit Reward as applied to my credit card account by January 16th, 2023. My statement on account indicates that the Cash Back Credit was applied to my account, however there is no record of this being applied. I have called RBC many times and they have told that the money would be credited in a few days. Today, they told me this is an issue for other customers and that there is a "glitch" in their system. **** *** ********* *********** *** ****** ** ******** ******** ******* ** ******** *** **** ** ****** 

    • Initial Complaint

      Date:18/01/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      RBC overcharged me for account fees for the last 5 years. I opened this account more than 20 years ago. Once I identified the issue, the Edmonton branch advised me that this was an error with their system and I will no longer be overcharged. I requested a credit for the monies they overcharged. They advised that I was required to file a dispute within 30 days of the issue and that they are not required to refund me what they took.
      I seek restitution of $360 that they overcharged.

    • Initial Complaint

      Date:17/01/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have trying to get my credit card ***** ******* issue resolved for over 6 weeks. I have made over 8 calls to RBC and I have spoken to over 12 people. Including a manager ***** **** **** *********. I have asked to speak to a manager numerous times and no one would connect me to a manager. I have complained on line. When I try to call the complaint number that they have published on line, in keeps disconnecting ** *** *** ****** * ***** *** **** *** **** ****** ** *********

    • Initial Complaint

      Date:13/01/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a credit card fraud charge twice on my statement and after going to RBC they told me they can’t help me and to go to Better Business Bureau for assistance to retrieve my double charge on my statement. They said because it’s over a certain amount of months they can’t help me refund my amount. I need someone to help me fix this and get my money back.

    • Initial Complaint

      Date:04/01/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Made a ******** **** purchase using my **** debit. After making the purchase online it told me my item was out of stock and needed to be shipped. I saw it was available at another store. I went the next day to purchase the item and proceeded to cancel my online order. Everything was cancelled and the money returned to my account. This was in nov. On dec 5 **** debit took the amoung out of my account. Ive been trying to get it back ever since. I keep getting told i need to make a complaint, one of the last people i spoke with in customer service said they were going to expedite this and my money would be back in my account within 5 days and i didnt have to do anything else. Time passed, no money returned, tried calling again and this time was told that there are no notes on my file but someone was able to read all the notes in previous conversations. They said i had to file another claim. Iam still waiting for my money to be returned for an item i never recieved due to order cancellation
      ******** **** has confirmed cancellation on their end
      Thank you
      *****

    • Initial Complaint

      Date:21/12/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been on hold with RBC for over 2.5 hrs trying to get someone on the phone and still nothing. **** *********** *** ******** ******** ********  I have charges on my credit card that I can't explain and after calling the merchant who have no idea why I was charged am supposed to go through RBC to dispute the charges. Just can't get anyone on the phone!!!

    • Initial Complaint

      Date:16/12/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was over chargers by RBC for the monthly fees, I have 3 qualified products with RBC to get the monthly multi products rebates, however RBC just ignore this and when I call them the agent from call center not even want to help at all* *** ******** **** * ***** ****** **. Need a explanation from RBC

    • Initial Complaint

      Date:06/12/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      * ***** *** **** *** ******* ******* ** ** *** **** ******** * ******** ******* *** *** ** **** **** ** ** ******* ***** I have been trying for about a month now to contact rbc by phone to get some correct information for an inheritance that is to be transferred into my account from the UK but can't get it. I have called several times and been hung up on. I asked to have a supervisor to call me and was told someone would call me in 24 to 48 hours. That was over 7 days ago. Try to call the number ************** again and was put on hold and hung up on again. I emailed them to have a supervisor call me 3 or 4 days ago and have not heard from them. All I need is for a supervisor to call me so I can get this transfer of money that is being held by lawyers in the UK.

    • Initial Complaint

      Date:05/12/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried to use mu RBC ******* card for skip the dishes and it continues to tell me my payment has been declined. I have now called RBC 2 times to resolve this issue and have been met with nothing but disdain from your workers and have wasted many hours on hold. Still I cannot perform something as simple as ordering food. ** *** ** ****** ****** **** **** **** ***** ** *** **** **** ******* *** * ** *** *** **** ****** **** ** ** ****** ******* ** **** **** **** **** ** * ******* let me use my money or I will very swiftly take it somewhere else. ** ******

    Royal Bank of Canada (Client Care Centre) is NOT a BBB Accredited Business.

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