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Business Profile

Bank

Scotiabank

Headquarters

This business is NOT BBB Accredited.

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Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 25% of complaints as a representative sample.

Complaints

This profile includes complaints for Scotiabank's headquarters and its corporate-owned locations. To view all corporate locations, see

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Scotiabank has 130 locations, listed below.

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    Customer Complaints Summary

    • 216 total complaints in the last 3 years.
    • 77 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/05/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I visited the Scotiabank branch at **** ******* **, Kanata, ON K2T 1B7. There I met with ****** **** (******.****@scotiabank.com). I met him because I wanted assistance on my investments, almost all my money was in a low interest savings account at the time. He set me up with a TFSA. However, he made a grave calculation error that caused me a lot of brief for the many months to come. There was $54,000 of contribution room in my TFSA; however, he contributed over $75,000. This could have potentially caused me lots of issues with the CRA. I also couldn't touch my investments while this issue was getting sorted, causing me loss of potential interest and use of capital. It took me a lot of time to get this issue corrected. The Scotiabank complaints department took months to fix this issue and gaslit me every time I called them. This is a matter of my life savings and it's just a joke to them. I had months of anguish due to their incompetence.

      Even dealing with the branch while trying to resolve this issue, they did not do a very good job. Their first suggestion was to reverse the investment as if it never happened at all (making me lose out on all the interest I would have earned). I am also very upset to hear that there was no punishment for the Scotiabank employee ****** B. who caused this issue. * ** ******* **** ********** ***** **** **** ******* ** ***** *** *** ***** **** ** * ****** *** *********. Even when I had come into the branch to try and resolve the issue, he saw me from the lobby and ran away. * ******* ********** *** * *********** **** *** *** **** **** * ******* **** ****** ******* ***** * *** ***** ***** ** **********.

      They did not provide any formal apology or compensation for this issue, even though I have over 200k of assets with this bank and have been a good customer since 2016.

    • Initial Complaint

      Date:02/05/2025

      Type:Facilities Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The bank has had an outage all day. All of my money is in my savings account. I switch money over to checking when I need it. My money is locked from transferring because of the outage. I cannot buy food for my family. The outage has been ongoing now for.22 hours
      I have called twice thy keep saying hopefully in a couple of hours

    • Initial Complaint

      Date:20/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This complaint goes hand in hand with the previous complaint I submitted just wanted to make sure both Banks received the complaint they deserved here.
      Went to open a new account at Scotiabank ******* ** ** **** ******** * ****** ** ***** *** *** ******** Having my car loan at Scotiabank, I figured it would be easier for to just go and open an account there so I did that and I asked the lady at the desk who was opening my checking account for me if she could change the direct deposit information from my ** checking account to this new Scotiabank checking account and told her that I have a bill payment *** ** *** **** **** ** **** **** coming out tomorrow that I would like the funds to be able to come out of my Scotiabank account. She said no problem that would be able to do that for me at the end when she got my account all set up. Meanwhile, this was not the case I found out when the payment tried to come out of my ** bank on Friday that she did not do what she said she was going to do or if she couldn’t do what she said she was going to do at least tell me so that can go and call or figure out another way ** **** ** *** **** **** **** it is now been over a week and I’ve been trying to get this figured out and get my money back that I had to take from my Scotiabank account that I had deposited, ****** **** *** ***** ***** ** ******* ** ******* *** ** *** **** **** ** *** *** ** * **** **** ***** *** ******* ** ** ** ***** **** *** *** **** ** **** * ***** ** ** **** ** ****** *** ***** **** *** ** ********** **** **** ******* ******* ** *** ***** ************* ***** ** **** **** *******

    • Initial Complaint

      Date:04/03/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Need Scotiabank to refund my **** credit card dispute ref#: *************!  
      Aug 30 2024, so called ******* website, extremely good prices items, 1 email address can only buy 1 item, I thought no risks if I buy by my credit card & maybe products are refurbished ***** products, I used 3 different emails to buy 3 items by my Scotiabank credit card. their orders emails Aug 30 2024 had link: **************** can't open, their email: Your order is on the way Sep 01 2024 only link: *************************0YQ can open AND said delivered on Sep 23 2024, but no physical product: a 4 wheel bike only us$44.28 and showed in my credit card as cad$61.24 at all, they provided a contact email: ****@*******.com, so I emailed them back and forth until Sep 27 2024 when I didn't hear back any more. the other 2 products are similar stories and they are a Wardrobe cad$65.68 and a 3 wheel shopping bike cad$39.22. I disputed with Scotiabank many times by calls, go to their branch 2 times, most recent 1 was called Jan 31 2025 agent created a new Digital Dispute Confirmation CD-********** & email********** me same day according which today I checked Scotiabank didn't refund me, I called ###-###-#### PST 9:44am-10:32am, agent *** told me dispute ref#: ************* and they can't refund me. Please let Scotiabank send people to my home to investigate this issue. Please help me! If you need more information, please email me at ***************@*****.com to inform me. Thank you very much!

    • Initial Complaint

      Date:11/11/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 28th I applied for the **** Infinite credit card and was approved instantly.

      I applied through *************** which offered $200 upon approval. Unfortunately I've reached out to them and they say Scotiabank has yet to send information on the approval which is what is needed to move forward.

      The approval was instant and I got email confirmation with my credit limit and other information, the credit card is also avaliable for pick up at my local branch.

    • Initial Complaint

      Date:07/11/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ** **** ** ** ***** **** ******

      On Nov 5 2024 I was charged $30 debit memo to my ultimate package and I have no clue what’s that abt for and chat agents has no clue either
      I want this money to reversed to my account

      ** ***** **** ***** *** ** **** **** *************** ***** ************ ** *** **** ******* ******* ******* ** ** ******* ****** **** *** ** **** ****** ** ****

    • Initial Complaint

      Date:05/11/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I transferred money ($10,000CAD) from my account to pay my *** credit card on September 23, 2028. On Oct. 1, 2024 I checked my *** account, the money transferred was there, but I noticed that I already had 0 balance. I asked *** that I need to get the money back. *** representative told me to call Scotia bank to revert the payment.

      I called Scotia Bank to revert the transfer of funds (Ref # *****************) and the lady said it will be 5 to 10 business days I will received the money.

      I called Scotia bank after 10 business day because the funds still not in my account. I also called *** to follow-up what is the status. *** representative said the funds was sent back on Oct.8 2024.

      I booked for an appointment with the branch at *** ****** **** *********** **** ******** *** * * ************ ******* *** **** ****** with ****** (case # *** *** ***) to follow up. She called the other department and told me to wait until Friday Oct. 25, 2024 and the funds should be in my account.

      Came Oct 25, 2024 the funds (CA$10,000) still not in my account. I called Scotia (Ref.#*********) bank again on Oct 29, 2024 because the funds still not back in my account and told me to wait Monday Nov. 4, 2024.

      I check Tuesday Nov. 5, 2024 the funds still not in my account. ****** **** *** *** ***** ***** *** ** ** ******* **** ****** *** **** **** *** ***** ** **** ** *****

    • Initial Complaint

      Date:04/11/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have opened bank account at Scotia Bank **** ***** ** last year
      I
      On Oct 31,2024 I referred to Scotia bank **** ***** ** to request the bank to put stop on one payment from ******* ******* .The teller told me that he has put stop for payment for three months and gave me receipt indicating that there is stop on payment and reduction of 20$ .But day later I found that the payment has been withdraw from my account
      I referred to the branch and advised the issue to the same teller . He instead of apologizing for this issue ,told me that it is the system and I have to wait till tuesday. I mentioned to him that he arrange for stopping the payment but he just gave me statement of account and told me I have wait till tuesday.I asked to talk to supervisor .. She checked for long time and finally again told me that I have to wait till monday. She asked me to talk with Assistant Manager
      Talking with Assistant Manager did not lead to any result and she all the time insisted that it is is system ...
      I several times mentioned to her that it is the problem of the bank and teller and why I should take lots of stress,tension,argument,wasting time ,dealing with my Building Management for NSF rent
      The guys in the bank were not helpful by no means and instead of accepting the problem and try to solve my problem Just insisted that it is the system and system..
      It is worth mentioning that still I do not know if my problem will be solved or not or what will happen to me with my Building Management due to poor performance for branch.
      However I have complaint about the job performance of the staff, about the Non being helpful,about not being flexible to solve the problem *** ****** **** *** ******* ******** *** ******** ******* *

    • Initial Complaint

      Date:30/10/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got a travel trailer from ******* ** **** **** **** ** ********* and they put the loan through Scotia Bank. Everything was good until I *** *** ** **** ** ********* * *** ********** ** **** **** **** *** fell behind in the loan, but I got it caught up and tried to change the biweekly date which the funds were withdrawn. Everytime I called to do that they kept giving me reasons why they couldn't and told me to do these steps and then we can. When I did those steps they said sorry we can't change the date. This went on since around June of 2024 *** *** **** *** ******* I tried everything I van to get those payments changed. ** *** **** ******* ** ******* *** **** ***** *** ***** ****** **** ** *** ***** 

    • Initial Complaint

      Date:24/10/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This bank changes the order for which bank fee transactions occur and they bounce payments incurring multiple NSF Fees for the same transaction even after receiving a NSF correction.

      Customer Answer

      Date: 20/11/2024

      Thank you for your time, I am notifying you that matter has been resolved. I have received confirmation from both ****** and Scotiabank that the funds have cleared. * ****** **** ********* **** *** ***** ** ******* ******* the bank manager was very helpful after I asked to speak with a manager.

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