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Business Profile

Bank

TD Bank Financial Group

This business is NOT BBB Accredited.

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Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample.

Complaints

This profile includes complaints for TD Bank Financial Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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TD Bank Financial Group has 271 locations, listed below.

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    Customer Complaints Summary

    • 181 total complaints in the last 3 years.
    • 57 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:28/03/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying, unsuccessfully, to close my account with TD for roughly 6 months now. Every time, the teller/phone agent comes up with some lame excuse as to why they won't close it. The last time I called - a couple days ago - I was told by the agent that I would have to sit on the phone for 2 hours ... TWO HOURS ... in order to close my accounts. ****** ********** *********** *** no one has time for that....especially for such a basic request. And, when I go into the branch, I'm told they're "too busy" to close my account (5 tellers and 2 customers apparently means "too busy" for them), and I'll have to call in to have the account closed. ** ******** ********** They continue to charge banking fees, despite my clear desire to close the account, so now my account is overdrawn with all those unnecessary fees. And now they are refusing to cash and cheques for me - without any reason - so I can't even pay off the illegitimate fees to have the accounts closed.

      I want my accounts closed, immediately, and I now won't be paying these fees that were charged without cause to my account. I have no interest in speaking with these people anymore though, and the phone number provided has been deactivated for months. **** *** ******* ***** **** I have repeatedly requested and given consent for the accounts to close, and so they can proceed with doing that without further contact.

    • Initial Complaint

      Date:27/03/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to the TD branch on March 12/2025 ( ihave the direct deposit slip) opened a new account (actually opened online the day before i think) and deposited in person to the teller $9805.00. This was constituted of 2 government income tax refund cheques, 1 ** cheque and $2000.00 cash. I had my birth certificate, My inerim ** driver's licence (now have he plastic copy) and my sin card. hey accepted the money. I hen proceeded to open 2 TFSA accounts. Everyhing went fine...i was good to go. I ge home and my accounts are on hold as they still are. i call i send emails i have receipts. Everyhing is fine. *** **** **** ****** * **** *** *** * ********* **** **** ******* ****** *** ****** ** ************* *** **** ************* ***** ** **** ** *******...i still cant get my money. They have so far cost me about $100.00.

      Customer Answer

      Date: 19/04/2025

      I have somewhat resolved the issue.  I got my money back finally.  But they cost me about $85.00 for a new Birth certificate (I already have one) and due to currency exchange losses as i had to pull my money out of my ** TFSA which cost me a few bucks.

    • Initial Complaint

      Date:24/03/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Over 2 years ago, my bank account was hacked. Whoever hacked my account compromised my entire profile and was attempting to cash fraudulent cheques into my account. This person put my account into overdraft. I went to the branch where the associate was supposed to transfer the issue to the fraud department, to which she did not (which I found out about 2 weeks later). I tried calling the fraud department multiple times and I would be stuck on hold anywhere between 2 and 8 hours, just for the call to "drop", or to be told that they cannot help me and I need to go to the branch. I attempted going to the branch again where the associate there tried calling the fraud department directly and the fraud department refused to help and said it wasn't their problem. They then put us on hold and we were on hold for over 2 hours before the call dropped. I have even tried contacting head office and received the same response that I need to go into the branch. When I was in the branch, they told me I had to get a new bank account, to which I very understandably refused, and I have told TD on all occasions that I spoke with them that I just want my account to be closed. So here we are, over 2 years later and my account still hangs there, locked and compromised. TD is seemingly refusing to help me, but they were okay with sending me a letter stating I need to pay my $400 overdraft. I am not paying my overdraft when I am not responsible for using that money, and I am out over $100 due to the fraud. At this point, I don't even care if it goes to fraud, I just want my entire account/profile to be closed.

    • Initial Complaint

      Date:21/03/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My bank account was a victim of fraud and ******* of all its money. I was told by TD that I am not allowed to use my accounts to do any online banking and that I cannot even deposit money into my new chequing account that I opened up with them because my other account is supposedly frozen due to the fraud investigation occurring. I went and made another account at ********** because of this and was hoping to have my car payment direct deposit changed at the bank when I opened account the person told me this can be done. So I didn’t think anything of it until I seen TD try to take out payment for car loan on the Friday. I went to TD on Saturday and the bank allowed me to deposit the funds for my car loan into the bank account that was frozen pending the fraud investigation. Why would they allow me to deposit those funds knowing my intent was to pay that bill when they knew it wouldn’t go to that. I have been misinformed by both banks! I have no money because all my money was ****** from me due to the fraud/**** I went through. Please help me* * **** **** * *** ****** ******* ** ********* **** *** ******

    • Initial Complaint

      Date:07/03/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have been in meetings with TD bank, specifically **** ***** and ****** ******, they seem to have ghosted us and the fact that we are unable to get updates from them is costing us time, money, and even properties that we wish to purchase.

    • Initial Complaint

      Date:28/02/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 12 TD withdrew $8773.89 from my checking account to cover a wire transfer I requested. I then had a call from TD fraud dept informing me they would not send the funds.
      On February 18 the wire charge of $50 was refunded to my account. However the $8773.89 has not been refunded dispite numerous requests to TD bank. Where is my money?

      Customer Answer

      Date: 25/03/2025

      this has been settled…TD put the funds back in my account.

    • Initial Complaint

      Date:11/02/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a formal complaint against TD Bank *** ******* ****** for failing to correct multiple credit report errors, despite my repeated efforts to resolve them over the past four years.

      A TD credit card I never received or used has been incorrectly reported on my ******* credit file as a bankruptcy. I have never declared bankruptcy—I completed a consumer proposal, which was paid in full on March 23, 2021. This TD credit card was never included in the consumer proposal and was closed in 2020. TD and ******* have failed to remove this error, despite multiple disputes and my submission of supporting documents, including my consumer proposal completion certificate and creditor list. The report falsely states "last reported January 2025," which is inaccurate *** **********. ******* *** **** ****** ** ****** ** ******** ********* **** ****** ** *** ***** **** *** ** ***** **** *** ****** **** **** ******* ** ***** **** ** *** ***** *********

      I have contacted TD Bank multiple times since 2020 to correct this, but they have not resolved it. * **** ********* ******** ******** ** ******** *** **** ***** ************ *** ****** **** ************ * **** ******** ******* **** ** ******** ******** ********** ************ *** **** **** *** ******* ** **** ** ***** * Damaging my credit score ******** * Limiting my financial opportunities ***** ********** ****** ************* ***** * ******* *********** ********* *** ********* ********

      I am requesting that TD Bank *** ******** 
      Immediately remove the incorrect bankruptcy notation from my ******* credit file
      ****** *** ******** ******** **** ** ****** ******* ** ** ****** **** **** ******* ** ***** **** Confirm the corrections in writing and provide me with an updated credit report
      Review their dispute resolution process to prevent further errors
      I have exhausted all direct communication with TD *** ******** and their continued failure to correct this issue leaves me with no choice but to escalate this complaint.

    • Initial Complaint

      Date:06/02/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,

      I am currently facing an ongoing issue with my account. I am a full-time student at ****** *******, and I have submitted my proof of enrollment multiple times. At one point, I was under a student account, but it was removed. I was then provided with a link to submit my information and request a return to the free student account. Unfortunately, that link was flawed and caused many issues, but I proceeded with the process anyway.

      Despite submitting my enrollment confirmation and other necessary documentation, my request was declined without any clear reason or an option to appeal. **** ** ******* ** I am still actively enrolled as a student, and I need this matter resolved. I would appreciate your assistance in fixing this issue.

      Thank you.

    • Initial Complaint

      Date:04/02/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      TD employees *** ***** *** refuse to work with customers who have *** unfortunate circumstances. I paid $700 a month for a year while working ***** *** * **** trying to pay down a credit card. An agreement was reached to pay half the remaining balance and the debt would be cleared. * ******** ** ***** **** **** ** *** *** *****. Instead of giving time to get the funds, the account was sent to collections. **** ***** * *** **** ******* * ** *** **** ** **** *** **** *** ****** ** ** *********** **** **** ** ******* ***** ** ****** ***** **** * ****** *********

    • Initial Complaint

      Date:31/01/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been unsuccessful in trying to resolve the issue regarding RESPs with my local branch.
      We had two RESP accounts, one for each child. About a year ago, we have asked TD Bank to withdraw all funds from my daughter's account ******** ***************** account and to close the account as she was completing her undergrad studies. Now we are trying to do the same for our son (******* ****************), but we are told that $ 3835.21 remains in grants from ******. We have been told that this $ 3835.21 cannot be withdrawn but has to be returned to the government. If there was remaining money for ******, TD Bank should have handled that at the time we asked to close ******* account.

      Moreover, TD bank is not giving us other parts of our money until we return this $ 3835.21. We are asking for this money to be released ** ****** ** *** ***** ** **** **** ******** **** **** *** ** ***** ************************ ** ** ****

    TD Bank Financial Group is NOT a BBB Accredited Business.

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