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Business Profile

Bank

TD Bank Financial Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bank.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample.

Complaints

This profile includes complaints for TD Bank Financial Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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TD Bank Financial Group has 271 locations, listed below.

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    Customer Complaints Summary

    • 181 total complaints in the last 3 years.
    • 57 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:13/12/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      TD Bank withdrew 3134.08 from my account on December 9 and caused a negative balance on my account. It happened late at night and I called TD bank immediately. This is mentioned as a pre-authorized payment but I had never authorized this payment. The supervisor on the line told me it was a system glitch and mentioned it will be resolved and also offered 48 dollors as gesture of apology. I mentioned I want to know why this has happened *** * ** *** **** ****** ** * **** **** **** **** ** ** ** * ****** ****** *** ****** ** *** **** **** ** ** ** ********* **** **** * **** * *** ******** I spent the weekend with no money in my account ***** ***** * *** ** ******** ** *** On Monday, December 12, I went to TD branch on ******* ******* Toronto. The supervisor and manager for customer relations gave me a form to sign. The form was " canceling the pre-authorized payment"! THEY ASKED ME TO CANCEL AN AUTHORIZATION I HAD NOT DONE. When I refused signing the paper, they told me that TD customer service will be in touch with me. **** ** ** **** No money in my account *** ***** ********** ****** ** ********* Please help me. ** *** **** ** **** ** ***** ** ** *********

    • Initial Complaint

      Date:21/11/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bank account frozen due to Fraud alert- My debit card has been associated with the vendor in question since 2017- i updated my card on their website prompting a Fraud alert from TD. I was trying to add back a debit card, my wife, and mine. We share a joint acct and have each others info together as married on the acct- Her card sent a fraud alert to her number- she was able to reply as not fraudulent making her card accessible again. My card was then tried to be added and locked my access to my debit card and when I went to the branch to verify my card and pin the lady said i had to call a phone number*** *************- i cannot get thru to any one- was on the music hold line for 2 hours- im in immediate need of my acct- and the branch will not help.  I need this to be address with td bank superiors immediately- this is poor business practice There is no Fraud as this site has been linked to my bank account since 2017- now all of a sudden my acct is frozen with no one to help or respond.

    • Initial Complaint

      Date:27/10/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So I closed my td bank account. Somebody sent me an etransfer to my old email instead of my new one. The money went in the account although it should of been closed. I went into the bank... they couldn't release the funds because there was a hold put on it. **** ** **** ** *** **** **** ** **** ******* *** I went into the bank and got it out no problem. I don't owe them any money. There's no reason for it to be on hold. I went into the bank. And even their own employees sat on hold with me waiting there for am hour and a half and they gave up. Told me to call a number and get them to put a note on the file for me to get the money. I sat on hold 3 days and kept getting hung up on. Finally when someone answered they gave me another number to call which I've been sitting on hold 2 days with that number. ******* ******** ***** ***** **** ** ***** *** **** ****** *** ** *** **** **** ** **** **** **** **** ***** ****** **** ** **** ** ** ***** **** **** **** ****** ** *************** **** ******** ******* **** * *** *** **** ***** *** ********* ** *** ******* ** **** ******* ******* ** **** *** ***** ** ** **** ** *** ***********

    TD Bank Financial Group is NOT a BBB Accredited Business.

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