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Business Profile

Cell Phone Supplies

Ting Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Supplies.

Complaints

This profile includes complaints for Ting Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Ting Inc has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Ting Inc

      96 Mowat Ave Toronto, ON M6K 3M1

    • Ting Inc

      421 Dr Martin Luther King Jr Dr E # 2 Starkville, MS 39759-4436

    • Ting Inc.

      421 Dr Martin Luther King Jr Dr E # 2 Starkville, MS 39759

    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:25/10/2023

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ting has been promising service for quite a while now. They have sent postcards and had a happy hour at Brewery and on 9/21 I received that they were going to start construction. To date nothing has happened and in 3 attempts to call Ting, noone would even check a schedule to tell me what was going on.

      It does not seem like Ting is wanting or is unable to fulfill their commitment to install internet at my property and I wish they would just be upfront instead of stringing people along when they aren't going to keep their agreement and the customer service representatives won't answer any questions.

      It was only $8 deposit, it's more about the complete lack of service and lack of care for what they promised Ting would deliver.

      Business Response

      Date: 30/10/2023

      One of our managers spoke to ***** ******** on Friday, October 27th and is currently investigating the status of the build plans for their area to determine timelines. Once that is complete, we will reach out with updated information and next steps. 

      Customer Answer

      Date: 06/11/2023



      Complaint: ********



      I am rejecting this response because: No one has reached out, other neighbors have their modem install date, I still have not been contacted by anyone nor do I have any updates on construction or installation. Just responding by saying someone will reach out, is not really fixing the issue.



      Sincerely,



      ***** ********

    • Initial Complaint

      Date:28/02/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ported my Ting Mobile number out to ******* in 2022. Unlike other mobile services, just because you no longer have a mobile number with them doesn't mean your mobile account is closed.

      I contacted Ting late last year, and was told I needed to call back. I called back today (2/28/2023) because the mobile app is no longer working. I went to the website, and I can no longer view my past bills. I called Ting Mobile support, and got a recording that a system was offline, delaying responses, but the call just disconnected. I tried the help chat, and that is also offline.

      I just want the information I need from my bill so I can make sure it's paid in full and cancel the account entirely!

    • Initial Complaint

      Date:03/01/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Never used Ting before. Card was randomly hit for the service today, and now I have to dispute with my bank. They have NO ACCOUNT with my name tied to it or no signed agreement of me using their services yet are charging a card with MY NAME on it.

    • Initial Complaint

      Date:19/12/2022

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cancelled my Ting phone number on Dec 5, 2022, yet it is still holding access my gmail accounts hostage. because the SIM card or APN they gave me through T-Mobile or Dish get dying unless I had my ******* Wifi rented gatway on. It was no longer able to be a backup phone to *******. *** ******** **** ****** ********* *** *** **** ***** ******* ******** ***** ********* **** Ting reps I have reached using my ******* VOIP phone have used at least 5 different excuses for why the SIM card died after I tried to sign up for a social media account by inputting the mobile number into my ******* ethernet connected PC to get a text on the phone. The ******* rented gateway requires wifi on at all times, even when I don't use it and I can't turn it off. Ting reps have said "we need your full cc # because u didn't pay" **** ** *** **** ******** "your wifi calling needs to be on" **** * *** ******** ** ** ******** ******* **** ********* **** *** ****** "call your phone manufacturer" (?!), "we'll send you new SIM card") (new card didn't work). I tried another phone carrier's SIM card, it too wouldn't work unless my ******* gateway on. All my devices hacked, wifi-bluetooth, router settings, firewall and security settings changed. ** **** **** **** ****** ***** ************** ******* *** **** ******* ******* ******* **** ** **** ***** **** ****

    • Initial Complaint

      Date:16/11/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company will not stop coming by my house trying to sell me their service and they won't stop coming by my house soliciting. **** *** ******** ** ***** ** *** ***** **** **** ** ********** ***********

    • Initial Complaint

      Date:11/10/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ting**** is ******** my money under someone else's name. I don't know how my card information was taken, but they refuse to take off the card from their system. Even after reporting to my bank that this card is ********** and that the company refuses to help me. ** **** ****** ****** even though I have no account under ting. They ********* me with collection even though I had never used their services.
      ** **** **** ** ******* they are forcing me to take it to court; **** ** ***** **** ******* ** ********* ******* ********* *** ************ *** ********** They even said they would charge me more now because I disputed with my bank.

      My bank and I keep disputing and winning because they have no agreement under my name but continue to charge me *** **** ** ***** ** *********** ******* ** ****** *****. ** ** *** ****** *** ** **** ** **** ******** *** **** ******* ****** *** ** *** ********** ** ****** *** *** I got to close my banking account
      to stop them I heard from charging since they keep changing the reason why they are allowed to charge me under a completely different name on their account.

      **** ******* ***** ** **** ******** ***** ******** *** ******* ************* *** ***** **** *** ** ****** ***** ********** ** *** **** Just because someone stole my credit card information does not mean I should suffer this kind of treatment from a company I had never heard of or used until this year.

    Ting Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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