Important information
- Customer Complaint:Due to the volume of complaints received, BBB is publishing the details (text) of 25% of complaints as a representative sample.
Complaints
This profile includes complaints for Fairstone's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 309 total complaints in the last 3 years.
- 58 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:29/01/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In July of 2024 I received a letter from Fairstone addressed to * ***** - there is no * ***** that lives at my residence so I called on Aug 14 to have my name removed from their mailing list. I received another letter in September of 2024 and called again on Sept 19 to have my name removed from mailing list. I received another letter, again addressed to * *****, in November 2024 and called yet again on November 13 to have my name removed from their mailing list. I received another letter, again addressed to * *****, on Jan 14, 2025. I called again on January 28th asking to be removed from their mailing list. I now feel I am being harrassed by this company and do not want to receive any mail from them. I honestly just want them to stop sending me junk mail. I will never use their business and feel I have called numerous times and given them a chance to remove my name.
Business Response
Date: 29/01/2025
We appreciate this opportunity to address your concerns.
Further to your request, Fairstone’s mailing list has been updated and ** ***** has been removed from the list.
As direct mail campaigns are printed up to eight weeks in advance of the mail date, there is the possibility that you may receive one, or possibly two, further offers. Please disregard these offers.
We trust this response addresses your concerns, and we apologize for the inconvenience caused.Customer Answer
Date: 29/01/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *****Initial Complaint
Date:07/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Attempted to call them to be removed from mailing list. Sent mail without consent. Never signed up to receive mail.Business Response
Date: 08/11/2024
Further to your request, Fairstone’s mailing list has been updated and your name has been removed from the list.
We trust this response addresses your concerns, and we apologize for the inconvenience caused.
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