Reviews

This profile includes reviews for Fairstone's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Fairstone

  Toronto, ON M5H 1J8

  
• 

  Fairstone Financial Inc.

  A 32915 South Fraser Way Abbotsford, BC V2S 2A6

  
• 

  Fairstone Financial Inc.

  4664 Lakelse Ave Terrace, BC V8G 1R4

  
• 

  Fairstone Financial Inc.

  116 2436 Skaha Lake Rd Penticton, BC V2A 6E9

  
• 

  Fairstone Financial

  150 - 2950 Douglas St Victoria, BC V8T 4N4

  

Review Details

• Review fromNicole C

  Date: 12/07/2025

  1 star
  ********. I regret applying for a card......********* ******* ******* * ***** They are a headache to deal with and **********. Their statements are not clear, Poor communication, even customer service don't know what they're talking about. I wish they would stop sending me mail about their personal loans I don't want anything from fairstone.

• Review fromBruce M

  Date: 11/07/2025

  1 star
  They are not transparent, they are pushy, they pressure you, they tell you to take a larger loan then you applied for. Then they will say you can make extra payments and the extra payment amount will be 100% taken off the principle, but thats a *** they still charge you huge interest on any extra payments. ** *** *** **** ********* ****** **** **** *** **** ******* * **** ******* **** ******* *** ****** *his place dont care about you. ***** ******** ****** ** ******* ** *********** ** *** **** ** **** *** * **** **** ****** **** ********* ** * ***** ******** ******

• Review fromSherif Y

  Date: 02/07/2025

  1 star
  ** ***** *** * ****** **** ***** ** *** **** ******* Fairstone retail financing are the worst in customer service. In fact they don't even know what that means. Been trying to get a manager / supervisor to call me for over a month now with no success. They don't care about customers, all they care for is keeping clients for as long as they can on their outrageous 30% + interest rate. Certainly, not recommended. *** *** ** ***** **** ** **** ** *** ****

• Review fromM. T.

  Date: 06/06/2025

  1 star

  M. T.

  Date: 06/06/2025

  I unfortunately had the displeasure of dealing with Fairstone recently. 1st payment went through fine. Next payment is scheduled for 2 weeks after. 3 days after the 1 st payment an unauthorized payment is passed on my bank account for a higher amount from what my regular payments should be. I contacted my fairstone branch to inquire about this and they said it wasn’t them. the exact answer was “we’re a bank. *** ***** ** **** ** ***** **** **** . My bank’s security department confirmed that this amount was definitely taken from fairstone financial. When I called back, i started getting the run around and told to call different numbers that brought me nowhere. I asked for the number to the head office to different reps and i was finally told that there is no such number. That I have to deal with my branch. So now, my branch wont help and still says they have nothing to do with this, there is no head office to contact and I have no explanations whatsoever as to why I was charged this amount. Absolutely worst experience ever with a ** ****** financial institution. **** ********* *** **** ** ****** * ***** ****
  

  Fairstone

  Date: 13/06/2025

  Hello ***! Based on the timing of your review and the details you've provided here, it sounds like you may have opted in to our No Pay/Payment Delay promotion. This promotion offers a 35 (Quebec) or 45-day payment deferral period. This is not the same as an interest deferral and interest does still accrue during the deferral period. But your payment in its entirety is delayed until the promotional period has ended.
  
  
  
  Because your first payment is deferred (delayed) and interest still accrues, the first payment will not be equal to all other payments in your contract, as it sounds like it was. Your second payment through the end of your loan term would all have equal payments (assuming no other deferrals are provided).
  
  
  
  All of this information is outlined on page two of your loan contract.

  M. T.

  Date: 16/06/2025

  Nope, my first payment went through as it was supposed to. Even the branch says they have no idea what this other payment is.

• Review fromChase M

  Date: 15/05/2025

  1 star

  Chase M

  Date: 15/05/2025

  * ***** ***** * * **** ** ******** **** ** * ***** * ********* *** ******** ************ I purchased an item from **** *** last year and they talked me into their financing plan through Fairstone Financial - buy now pay in 12 months - same as cash. I purchased the item April 2024 and was told that I had a year to pay. I received my April 2025 statement on April 5th - with the total amount due and payment due on May 2nd. I paid the entire balance IN FULL on April 30th. I then received a May statement that I owed $680 in interest because I didn't pay the on time. When I called to inquire they said I needed to pay it by April 20th and not May 2nd. I told them that no where on the statement or online did it indicate that and I was not told that when I purchased the item. When I escalated my concern to the "manager" after speaking with *** - he was very **** and *************, and actually hung up on me. Called back the next day and was hung up on twice more - called back a 3rd time and spoke with another rep who was somewhat helpful and spoke with his "manager" who happened to be ***... after he did that agent was again very **** and ************* and tried to blame the statement that I sent to him on a "printing issue" with my printer - downloaded all the statements and there is NO information on them other than the amount. This company only hopes that you go by the statement due date so they can *** you ***. *** * ***** **** *** *** ***** * ***** ***** **** ****** ** *** *** ******  Lesson learned..... **** *******
  

  Fairstone

  Date: 13/06/2025

  Hello *****. It absolutely does state this on your statement. On retail financing plans like yours, a notification is applied to your monthly statement in the two months leading up to your plan's expiration date (April 20th, based on your comments). This notification appears at the top of your statement details on the lefthand side. The text is in red and states:
  
  
  
  "Your Same as Cash plan expires soon. Per your Agreement, for the Total Accrued Interest of $___ to be waived, pay $___ by MM/DD/YY."

  
  

  Below this text, it notes your Next Plan Expiration Date; this would be the April 20th date.
  
  
  
  As far as customer service, the experience you describe is unacceptable and we apologize for it. There is no reason to drop a customer call and the treatment you experienced does not represent our standards of care. We remain committed to providing you the support you need; our team is available by phone of course, but also via web chat during business hours where live agents can provide assistance: *************************************************

• Review fromJustin F

  Date: 25/03/2025

  1 star

  Justin F

  Date: 25/03/2025

  *** * ***** **** **** * ***** I have never knowingly borrowed money through this company, although I have been receiving their junk mail and " you are approved to apply" loan marketing letters, for 5 plus years now. I have called the local office in new minas, asking that they take my name off the mailing list. They blamed it on the Ontario based company, so I called them as well. I explained I would contact BBB, and they simply blamed it back on the local company branch. They never include a proposed interest rate, likely because it's so high, you will never pay your balance off. I will avoid, at ALL COST, borrowing from Fairstone, and any other company who values mailing in bulk, junk mail, more than respecting people and environment.
  

  Fairstone

  Date: 07/04/2025

  Hello ******. You can request removal from our mailing list by calling *** *** *****
  
  
  
  Our interest rates are listed on our website. They range from 19.99% to 34.99% on personal loans. You can find that here:
  
  
  
  The reason the mail you received doesn't include interest rate is because a rate cannot be guaranteed without a credit check. A credit check cannot be run without your permission.

• Review fromNIKA Q

  Date: 05/03/2025

  1 star

  NIKA Q

  Date: 05/03/2025

  If I were to know how much of a headache fairstone was. I would've just kept my previous loan debts.
  They're was a time I politely asked to switch my payment date. Whilst on the phone they asked me to come in so I did. I get there and the rep i seen said she didn't know why i was asked to come in as it could've been done over the phone. When I asked why did the person tell me to come in? They acted dumb as it was their own secretary that asked me to come in...
  However while there waiting to switch payment dates i was attacked with questions by management. The women stood over her employee staring down at me. Making me feel uncomfortable. The questions she asked felt racial and judgmental.
  At the end I caved trying to make sure i paid said amount BEFORE I could change payment date even though I was asking to push it a couple days back to help me financially.
  **** ******* * **** ** ****** The manager said, "that wasn't so hard was it?" *** *** **** ******** *** ***** Maybe a little racist.
  When I told my husband he called to complain and they just laughed at him.
  When I went to make a complaint fairstone kept passing me off onto a different number. To a point the last person I got hung up on me after starting there was nothing they could do.....
  ***** *** * **** **** ****** Not worth the hassle!! *** ***** ** * ****** ***** **
  

  Fairstone

  Date: 10/03/2025

  Hello ******. You are absolutely right that the service you describe here is unacceptable. We are grateful that you've taken the time to share your experience with us. Your feedback will be referred to the appropriate management teams for review and any required actions.
  
  
  
  The only judgements welcome in our business are based on borrowing behaviour - nothing else. We apologize for the treatment you endured that you feel did not represent this reality.
  
  
  
  We do have a formal complaint process. It can be found here if you would like to pursue that option: chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/****************************************************************************************************

• Review fromfrancine v

  Date: 19/02/2025

  1 star

  francine v

  Date: 19/02/2025

  ******** ** *** ****** ****** **** ****** want to know how much i owe them they refuse to tell me they said i need a lawyer to find out by letter from him ask to talk to manager same thing she told is fairstone rules .call my bank because doing mortgage loan and want to add fairstone she did believe me she call she got the same answer she can't believed now i got a lawyer will see. ***** ****** ** *** ********* ***** ******** ***** **** *** **** ******* ***** **** *** *** ****
  

  Fairstone

  Date: 26/02/2025

  Hello ********. We are so sorry that your experience was not as pleasant as we strive for it to be. Based on your comments here, it sounds like you were looking for a payout statement on a secured loan. This information can be provided by experienced Lending Specialists and your Branch Manager. If your Lending Specialist referred you to the Branch Manager for assistance with the payout letter, it is likely because they are still training and want to ensure you are supported by an experienced member of the team through such an important process. As the payout calculations for a secured personal loan can be a bit complex, especially if it is an early re-payment, they may have encouraged an in-person visit so they could provide all necessary clarifications. In any case, your request should have been facilitated to your preference and we apologize for our failure to do so.

• Review fromShaghayegh M

  Date: 06/02/2025

  1 star

  Shaghayegh M

  Date: 06/02/2025

  Terrible experience with Fairstone! Poor communication, misleading info, and **** customer service. They failed to withdraw my final payment, then charged me $619 in interest for their mistake. When I called to resolve it, I was given the runaround, incorrect numbers, and unhelpful responses. The representative refused to let me speak with his manager or senior manager, saying they are ‘not responsible to respond to customers.’ He even hung up on me, then called back later, but instead of clarifying the process, simply said, ‘It’s your right if you don’t want to pay.’ Thankfully, their own system recorded the calls. Absolutely unacceptable—***** ********* ** *** ******
  

  Fairstone

  Date: 24/02/2025

  **********, as we noted in response to your ********** review, there is no reason or excuse for the quality of service you describe here. We understand your frustrations and we apologize for the inconvenience that was caused. We remain available and committed to providing you the best possible service and resources to ensure your account is in good standing and you are happy with the details.
  Without account-specific information (which we will not access or use in public interactions), we cannot guarantee the information we provide here applies exactly to your account and situation, but we can do our best to provide clarification.
  With retail financing plans, payment notifications are not provided regularly because borrowers have the freedom to manage their accounts as they see fit. Specifically with plans like our No Pay/Same As Cash option, where interest accrues on the purchase amount and annual fees from the start of the promotional period, but minimum monthly payments are not required. If the balance is paid in full by the promotional period expiration date, accrued interest will not be charged on the purchase amount and annual fees. If the balance is not paid in full by the promotional period expiration date, all accrued interest will be charged at the annual interest rate shown in the account agreement. A notification is included on your monthly statement for a couple months leading up to the end of your promotional period. This notification appears at the top of your statement above the Next Plan Expiration Date stating: “Your Same as Cash Plan expires soon. Per your Agreement, for the Total Accrued Interest of $XX to be waived, pay $XXX by mm/dd/yy.”
  There is also a Same As Cash plan option with minimum payment requirements. This could also be the plan you have used. Here, interest accrues on the purchase amount and annual fees from the start of the promotional period, and minimum monthly payments of 3% and 5% (Quebec only) are required. If the required minimum monthly payments are not made when due and the balance is not paid in full by the promotional period expiration date, all accrued interest will be charged on the purchase amount and annual fees. In the case of this plan, the likely issue resulting in application of your back-billed interest is a failure to meet the Next Plan Expiration date.
  On every statement there are two noted dates; Next Plan Expiration Date and Minimum Payment Due Date. Assuming you only have one purchase plan, Next Plan Expiration Date is when your promotional plan expires. This is where the deadline for repayment of the balance in full is represented. If your balance is not $0 by this date, interest will be applied from the start of your plan.
  Minimum Payment Due date is the date each month that your required minimum payment is due. It’s vital to note that the Next Plan Expiration Date will eventually precede your next Minimum Payment Due date. So, if at the end of your promotional period your Next Plan Expiration Date is February 19th, but your regular Minimum Payment Due date has always been the 25th of the month, in the final month of your plan you must ensure your balance is $0 before the 19th – not the 25th – or the interest deferral will no longer apply.

• Review fromEmma R

  Date: 06/01/2025

  1 star

  Emma R

  Date: 06/01/2025

  I paid back the totality of my loan in less than six months, the first payment I made was up to 90% of the loan and I took three more months to pay the rest. I called to close the loan as I was instructed to do only to find that somehow I’ve accrued 1400 and some amount of interest and capital tax. Within three months. I contacted my agent today who spoke about insurance and all other sorts of things and when I asked if that was indeed what I was paying for he said no it’s interest + capital tax so I don’t want to hear about insurance. Fairstone ****. They definitely go out of their way to make it seem like everything is very straightforward, but in the end, there will always be hidden things - and they’ll mention that it’s in the contract but on the call where they provide you the loan ~ you don’t even have time to look over the terms and conditions for the insurance that you’re supposedly agreeing to and it does feel like they ***** you into agreeing to the insurance so that’s an additional complaint as well. I still wasn’t able to get the issue resolved despite having called for about two weeks now (I don’t even bother with email), and my local branch insists that they’re understaffed and they keep telling me to call back and wait and that they’ll contact me or to come in person. So I imagine that this won’t get resolved until I actually go in person and they said that at that point, they’ll explain everything to me there. I had already insisted the system had clearly made a mistake as even with daily interest applying to my loan there’s no way it could’ve accrued to over $1000. Now I have to go in and waste one of my only days off to go argue with a bank that can’t even be bothered to call back. And, just because someone works at a bank does not mean that they understand everything about finances as this employee was under informed and unaware of the daily simple interest. If i dont get this resolved I’ll be contacting OMBUDSMAN for sure.
  

  Fairstone

  Date: 27/02/2025

  Hello ****. Without knowing the details of your account, we're unable to address your concerns here. It sounds like there may have been payment issues at some point, but your Lending Specialist and/or our Care team would be able to assist with identifying any issues and resolving them. Please contact them as soon as possible: https://www.fairstone.ca/en/contact
  
  
  
  An important clarification we can offer is that there is no 'capital tax' applied to your loan. This is absolutely not what occurred, and we are sorry that any misinformation was communicated.
  
  
  
  We do go out of our way to make loan details as straightforward as possible. Resources like this article are available to everyone to ensure those seeking support can get it if they are unable to connect with a branch team or Care agent: https:*************************************************************. The contract is a vital document to understand and be familiar with. It is the source of truth for all loan details. Any cost associated with your loan is outlined in this contract so if or when questions arise, you and your Lending Specialist are referring to the same source for information.
  
  
  
  When your branch team requests an in-person meeting, it is generally because the topic is complex and will be most easily addressed in person to avoid further confusion.