Reviews
This profile includes reviews for Fairstone's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 135 Customer Reviews
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Review fromKamaljit K
Date: 23/08/2022
1 starKamaljit K
Date: 23/08/2022
From last one year my wife is struggling with this company. Not even know When she took loan from them without asking them we have paid $20 which showing in her account . **************** is so disgusting and poor no one wants to help you . They told her it will remove within 45 days but still her credit score is hurting .We asked them if they can provide us the letter that we have paid everything to them but one wants to help. So that credit union can remove the remarks from her account because this s*** company we are not able to buy our dream house . Again after 6 months we have talked to our bank same thing they told us and we have contacted customer service again they said your request even not processed yet . I can't understand how this kind of companies are working in ****** . First without knowing customer you signed her consent form for the loan .I hope i can write the letter to Minister of Finance ********************************* and told them about this company . File a big compliant about this company .
Fairstone
Date: 08/12/2022
********, if there are outstanding payments required on an account, a letter accounting for completed repayment cannot be provided. An account can only be created with the signature of the applicant. If you believe there are mistakes on your credit report, you can dispute them following the process we detail here: https://www.fairstone.ca/en/learn/finance-101/how-to-check-your-credit-report-and-dispute-errorsReview fromJen B.
Date: 10/08/2022
1 starJen B.
Date: 10/08/2022
We have a car loan out with this company. We had a death in family I need to contact them about a payment reagrament. I called then it put me on hold for 1 hour. So I did the call back and no one back me back.. so few day later the same thing again. Few more weeks go buy I tried it again same thing again. Left 30 message for them to call me back. 2 month later thay call me back . I ask what happened they said that massage was under pappers and that thay last it. . Please stay away from this company. As iam writing this iam on hold for the 3 time . For 2 hour then get hung up on.Fairstone
Date: 22/08/2022
**** I want to apologize for the delay in customer service you've experienced. It doesn't meet our standards of care and your feedback on the process has been shared with our management team for review.If you are still experiencing delays, I encourage you to reach out to our service escalations team at ****************************** The team there will be able to assist you with a solution.Review fromTylile F.
Date: 02/08/2022
1 starTylile F.
Date: 02/08/2022
Worst customer support experience Ive ever had!I had to wait AN HOUR only to be hung up on by some young punk with an attitude problem. All I was trying to do was get my credit card information all updated because I had gotten an email saying I had missed a payment on this laptop I just starting making payments on last month so I updated it on the website a couple day ago and I still havent been deducted. So I called Bestbuy TWICE, only to be told to call Fairstone. So, after waiting 45+mins to get through calling those 2 times to Bestbuy I was forced to wait another 15+mins trying to get through to Fairstone customer service and when I finally think Im at the end of this whole ordeal I get a worker on the phone who has abit of an attitude and me being a little impatient having being on a goose chase trying to update my info so you guys at Fairstone can get your payment. I asked this guy Id wish to speak to someone who is abit more friendly to make the experience abit more pleasant given the whole circumstance only to be laughed at and hung up on. Now I really dont think you guys at Fairstone condone the treatment of your customers like this so I suggest action being taken so an example can be made of him. If this is to left as is without consequences whose to say this employee wont treat future customers this way and effectively loosing future customers and future business while doing it.Id appreciate a response Thank youFairstone
Date: 04/08/2022
Hello Tylile. The service you describe doesn't meet our standards of care in any way and we apologize for the experience. Your feedback is vital to our continued development and it has been shared with the appropriate management team to ensure we continue to improve our services. If you are still experiencing payment setup issues and require assistance, you can reach a live agent via web chat at Fairstone.ca during business hours or you can, of course, give us a call. We'd be happy to help.Review fromD. M.
Date: 02/08/2022
1 starD. M.
Date: 02/08/2022
**************** I called their mailing list removal number to have name removed from mailing list, and had no success. It had a recording of medical devices, and on subsequent calls said the number had changed and press 1 to pay over $3 to get directory assistance. Avoid any contact with them.Fairstone
Date: 03/08/2022
Hello *****. Unfortunately, it sounds as though you were targeted by false material. Our unsubscription requests for Fairstone mail are received at ************ and you are connected with a live agent who facilitates your request. There are no recordings about medical devices, and no costs of any kind associated with that service. We appreciate you bringing this to our attention and we will be investigating the source of this misinformation. In the meantime, to make a request for removal you can call us at that number, or even message ** on web chat at Fairstone.** during business hours, or through ******** private messages if you are comfortable with that. We will gladly remove you from our lists. We apologize for the confusion you experienced.D. M.
Date: 04/08/2022
Avoid this company. I believed what they wrote above, and called the new unsubscribe number they gave me above, and it asks you to press pound if you are above a certain age, and then computer voice (no live agent) wants you to press another key to pay for directory assistance as the number is changed. Unbelievable.Review fromClint M
Date: 25/07/2022
1 starClint M
Date: 25/07/2022
Fairstone is the worst company ever, they informed me I wouldn't have anything show up on my credit report if I applied for a loan through them but bam a week later down significantly. DON'T USE THIS COMPANY ITS COMPLETELY GARBAGE.Fairstone
Date: 27/07/2022
*****, this is a common misunderstanding, and we're happy to offer some clarification.The application process is two-fold. The initial step for many is to submit an online loan quote through our free tool. When an online loan quote is submitted, we do what is called a 'soft credit pull.' A soft pull won't affect your credit score. Soft credit pulls are often used to issue pre-qualifications, so if you've ever received a credit card promotion in the mail, the credit card company likely did a soft credit check on you which would signal to them how likely you are to meet their credit criteria. Other types of soft credit checks are credit monitoring services or loan and insurance quotes.A 'hard credit pull' is done when a formal lending decision is being made; these pulls give the provider access to more of the borrower's information so they can verify qualifications. A hard credit pull can affect a credit score. While our online loan quote doesn't leverage a hard credit pull to indicate whether you could receive a loan, a full, official application does require a hard credit pull before a formal application decision is made.Learn more about soft and hard credit pulls on our website here: https://www.fairstone.ca/en/learn/finance-101/soft-vs-hard-credit-check Learn more about when and how checking your credit score can affect it: https://www.fairstone.ca/en/learn/finance-101/credit-score We apologize for any confusion in the lending application process, and if there is anything else we can do, please don't hesitate to give us a call or visit your local branch.
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