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Business Profile

Department Stores

Hudson's Bay Company

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Hudson's Bay Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Hudson's Bay Company has 70 locations, listed below.

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    Customer Review Ratings

    1.23

    Average of 88 Customer Reviews

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    Review Details

    • Marina S

      Date: 05/09/2022

      They are selling "Every Child Matters" t-shirts for the second year in a row with a donation of 1$ per shirt to the cause. This is fake allyship. Profiting off this movement is atrocious, especially from a company built on colonialism. To make it worse, when I attempted write a review on their site, they insisted I confirm my email from an email with an invalid link, nulling my review.

    • Monique B

      Date: 03/09/2022

      September 3, 2022, I went shopping for a better bra so I went to the Bay (Place D'Orleans , Ontario) . I received assistance from employee Eimay, who was kind, professional and very knowledgeable. With her help, I bought 2 bras that are so comfortable. I can't thank you enough Eimay. With employees, like her it is a great pleasure to shop at the Bay. Monique

    • Ahmed A

      Date: 01/09/2022

      ** ***** ** ******** ***** **** * **** * **** ** *** bought furniture in Mar 2022. arrived July 2022. items arrived damaged, replaced in August and new items came damaged again. requested return and a refund. they came and picked the items up, and 4 weeks later they didn't receive the items in their distribution centre and no refund yet. called 4 times and get promised a call back every time and received none

    • Ling Y

      Date: 25/08/2022

      Return items for two months but not process my refund. And they definitely received the items for months.

    • Deb F

      Date: 23/08/2022

      What the heck happened to The Bay? My family did all of their Christmas shopping at the Bay for as long as I remember. Times have changed. I ordered 2 chairs from The Bay in June 2023. Their promised fulfillment date came and passed with no chairs. I called their customer service number on July 7 to cancel and was advised that I should see a credit on my card in 10 to 14 business days. No such luck. The next time I called, I was told that the refund hadn't gone through because the "back office" hadn't approved it yet. It had somehow magically been approved that day so the credit would be processed in another 10 to 14 business days. It is now August 23 and the Bay is still hanging on to $537. The last time I called was August 7. Was advised again that it takes 10 to 14 business days. Called today as a credit still hasn't been processed. Was advised to wait for another 2 days to see if it appears. I then asked to speak to a supervisor or someone in Canada (the call centre is in the Philippines). Supervisor was not available and was told that the only employees they have in Canada are French call centre agents. I asked to be transferred, was put on hold and then cut off. I will never shop at the Bay again *** ** *** ***** **** ***** *** **** ****** **** ****** * ******* *** ***** *******

    • Margaret S

      Date: 17/08/2022

      Had to call to order patio furniture, you could not do it online. Then after repeating my order twice they still got it wrong and I had to call back to get an item added that they missed one I received the invoice. Then they tried to charge me for additional $79 shipping without telling me and they charged me HST even though I live in Alberta. They said I could go into the nearest store to get a refund for the HST. And they hd to push out my deliver date by a week by added the extra chairs they missed even though it was 5 mins after the first order. I also had a terrible experience with them sending me the wrong Color shoes and it being a nightmare to getting it corrected. Their customer service representatives are not helpful and don't seem to ever understand the issue and make order mistakes. It is so painful, * ***** *** ********* ******** ****** **** *****

    • Danielle R

      Date: 17/08/2022

      I want others to be aware. While having many good experiences with this company, I recently ordered a bunch of items and when the box arrived two of the items were missing. When I contacted the company to let them know that I was missing items they basically told me I wasn't and offered to let me purchase the items again and the same price but give me free shipping. I will be buying the items again but from another store. I spend thousands of dollars with this company every year and I will not spend another cent.

    • Doug L

      Date: 16/08/2022

      I purchased an item through what they call a 'Market Place' bascially a 3rd party reseller. I've been charged for the same item on my **** twice only to be told by the the HBC customer service rep that it would be the 3rd party reseller submitting this request to charge my ****. This is a privacy breach of my personal **** details and it was never mentioned when placing my order that my **** account details would be shared with a 3rd party. Also I have since returned this item as it arrived defective and have not heard anything wehther it would be replaced or my **** account refundd. I have heard too many times that I would hear something back in 24 to 48 hours. If someone higher up in HBC would like to get in touch with me I would love to share the employee names and numbers who cannot live up to their promises and only to get me off the phone. I would also share the many emails I received in ressponse, they must of been responding to somehting else as their repsonses make no sense and I shake my head more after reading one. Bottom line, customer service does not exist if you need to return something, even worse if it is a 'marketpleace' bought item.

    Hudson's Bay Company is NOT a BBB Accredited Business.

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