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Business Profile

Dog Treats

Wufers Dog Treats

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dog Treats.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:18/12/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/8 I placed an online order for Wufers’ subscription service. Once my payment went through, their website provided the information to set up my account. Upon setting up my account, I received an email to activate my account however the activation link led to a webpage that did not exist. I returned to the website to try to log in and the website advised that my account was disabled. I contacted customer service through the contact form on the website on 11/9 and received no response. On 11/12 I reached out again via their email (****@******.com) and received an automated email stating I would have a response within 24 hours or 1 business day. On 11/13, I received an email stating that they apologize for the inconvenience but that my account is active and to try resetting my password. I then sent a request to have my password resent multiple times on multiple different days and not once have I received an email to reset my password to access my account (I checked my spam/junk emails too). On 11/16, I responded to the email advising me to reset my password and stated that I was not receiving the link to reset my password. No response from the company. I replied to the email again on 11/24 advising of the issue again and stating that if the issue is not resolved that I will dispute any further charges as I cannot access the account to make any selections or changes to my subscription. Still no response. I sent another contact form on 11/30. No response. I checked my bank account and saw that Wufers did not charge me on the date of the next subscription charge so I assumed they cancelled my membership. On 12/12, I made an account using another email address and magically could access that account but not the account that has my subscription and credit card information. As of today, 12/15, I received an email stating I placed a new subscription order and my credit card has been charged. It has been over a month since I first contacted the company with no assistance.

Wufers Dog Treats is NOT a BBB Accredited Business.

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