We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Electrolysis

Follikill Electrolysis Toronto

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electrolysis.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:18/04/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 27th I emailed ***@*********.com requesting to book an appointment for an initial electrolysis session. I was informed by Rea that I needed to send $30 via Email Money Transfer (EMT) before she would talk to me about booking an appointment.

    March 28th EMT for $30 sent to address provided. Text message sent by me to the phone number included in email. Was told not to contact Rea until money was sent.

    Opted to book an appointment on Wednesday April 3rd at 5pm. After booking was confirmed, Rea sent me a copy of her cancellation policy (********). Upon review of this policy, I felt it was unreasonable.

    Also I felt Rea was ********** me to book 40 minutes ($130 fee) whereas I wanted to only book for $30 ($100).

    For these reasons I cancelled the appointment within 3 hours of the original booking and within one week of the booked session.

    Rea declined refunding the money I had sent via EMT as she said she had disclosed that the money was non-refundable, although she did not provide me with a consultation, good or service. **** * **** * *** ******* **** ******* ***** ** Rea would not book an appointment or give me any information until I had sent money. * **** **** ********* *** **** ******** ** ** ****** ***** ******* ********* *** ****** ******* ** ************ *** * **** *** ************ *** ***** ********* *** ******** ** ** ********** ** *** *** ******* ******* **** ******* ******* ********* ***** ** ***** *** ********* *** ****** *** ************ *** *** ******* ************

    Business Response

    Date: 23/04/2024

    ****** **** ********* *** **** ** *** ***** ** *** ************ My policy is very clear - I accept a non-refundable deposit before I book anyone. She was aware of that when she paid the deposit. It was her choice not to go through with the appointment. ** *** ******* ** ** **** ***

    Customer Answer

    Date: 24/04/2024



    Complaint: ********



    I am rejecting this response because:

    ********** **** *** ****** **** ************** ** *** ****** *** ********* ******* **** ******* * ***** ******** **** * ** ******* * **** ******* ***** * **** ** ********* ** ** ****** *** *** ******* **** ***** ** ********

    ****** ***** **** ******* ******* ********* *** **** ** ******* ** ****** **** ** *** ******** ***

    * ****** ***** ** *** ***** *** *** ** **** ** ******* if she didn’t provide services, so when I agreed this was outside the realm of agreement. *** ****** *** * ******** ** ********* ** ****** **** ***** ************** *** ********* ****** ******** ********* **** *** ****** *********** **** ******* ********* * **** ** ********

    ********* *** ******** ********* *** ********** ** ****** ** *** ***** ** **** ****** ** ******** I have been open in my communication with this business, including my intention to make a complaint. I was direct, clear and gave her time to respond. This can all be confirmed via my ******** documents. ************** ** ** ******* ********** * *** **** *** ******** ***** *** *** ****** ** *** ***** ******* *** ******** 

    * **** *** ** ************ ****** ******** ********* *** ** ********* *********** **** ***


    Sincerely,



    ********* *****

    Business Response

    Date: 03/05/2024

    ********* is more than welcome to re-book her appointment and I will treat her like anyone else. All is forgotten as far as I am concerned. I will not, however, refund a non-refundable deposit. I am very clear about everything up front. I hide nothing from anyone.

    Customer Answer

    Date: 07/05/2024



    Complaint: ********



    I am rejecting this response because:

    As mentioned previously, I do not feel comfortable proceeding forward with this business *** ** **** * **** *** ****** ********** * *** ******* * ***** ** ********* ****** *** * *****

    *** ***** **** ***** **** ****** *** *** ******* * **** ** ******** ********** ** *********** **** * ******* **** ********* * *** ***** *** *** ***** **** ** ************* **** ******** ** ******** ****

    **** **** ******


    ********* *****

Follikill Electrolysis Toronto is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.