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Business Profile

Electronic Development

Nanoleaf

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Development.

Complaints

Customer Complaints Summary

  • 15 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:26/09/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Product stopped working within the first year. I tried putting in several tickets with Nanoleaf’s service department but they do not respond. There is supposed to be a warranty on the product and I feel at this point being ignored allows the company to not honor the warranty. These lights were over $300 and this is kinda of sad to be treated this way. I am extremely disappointed and hate being treated this way.

  • Initial Complaint

    Date:19/06/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have two Nanoleaf Shapes products in which the controllers have stopped working on or around 5/9/23. I did research and found out that controllers from certain manufacturing batches were deemed defective and were recalled. Nanoleaf has a portal set up where customers can input their serial numbers to determine if their controllers are from this defective batch. On or around 5/9/23 I input both serial numbers into their system and was informed that both of my controllers were defective and that I was owed a replacement controller for each product. Their system indicated that within 72 hours of the order, I would receive an order confirmation. After I received the order confirmation on 5/15/23, no additional information was provided to me. I followed up with Nanoleaf customer support to open the original ticket ********* for order ******** requesting an update on my shipment on 5/25/23. ***** * responded the same day advising that my order had shipped, however I noticed no movement had been made since 5/16. I expressed my concerns to *****, and he advised I needed to file a claim with ***. I called *** on 6/6/23 and spoke with a Supervisor. He advised that the shipment was shipped via a service called **** *********** and that *** would not be able to assist as it was a subsidiary. The supervisor tried calling Nanoleaf several times and calling **** *********** but was unable to reach either party while we were on the phone. He advised that **** *********** does not have a customer-facing contact method and that the sender would have to contact them. Between 6/2 and 6/6 I made 7 separate contact attempts via phone and email with no response. I finally received a response on 6/7 indicating that there was an issue on their end and that a new order ******** was created. On 6/12/23 I responded advising the resolution is not satisfactory and requested a RMA so that I can handle the exchange at the store level. I am no longer receiving responses from *****.

Nanoleaf is NOT a BBB Accredited Business.

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