Heating and Air Conditioning
Laird & Son Heating & Air Conditioning
Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
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Initial Complaint
Date:22/08/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
June 19/23 Had booked an appt for service to a heat pump. Technician arrived, immediately informed me that they did not deal with ****** heat pumps, offered to deep clean it for $500 plus, but not service it. Laird is listed as a ****** dealer. Technician was here for 3 - 4 minutes. I was charged for a service call and sent an invoice for $179.67. I called Laird, related my experience, and said that I would not pay since no service had been provided. Today, I have received a notice from *** ****** collection agency telling me to remit the above amount I have been using Laird for years as the service provider for my furnace.
Business Response
Date: 22/08/2023
Laird & Son is in fact the oldest independant ****** dealer in Canada . We do charge a fee for a diagnostic for a repair and then provide a quote . This fee of course includes all travelling time .
As a gesture of goodwill we will be reversing this fee for the customer .
Regards
Neil L.
Customer Answer
Date: 22/08/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** **
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