Reviews

This profile includes reviews for TD General Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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TD General Insurance Company has 17 locations, listed below.

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  TD General Insurance Company

  PO Box 1 Toronto-Dominion Centre Toronto, ON M5K 1A2

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  TD General Insurance Company

  55 King St W 4th Floor Kitchener, ON N2G 4W1

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  TD General Insurance Company

  304 The East Mall Etobicoke, ON M9B 6E2

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  TD General Insurance Company

  23 Flr 10025 102A Ave Edmonton, AB T5J 2Z2

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  TD Insurance

  270 George North Peterborough, ON K9J 3H1

Review Details

• Review fromBruce A

  Date: 20/06/2025

  1 star
  Spent over 25 years with this group, first as ******, then as *******, then TD insurance. Both Auto and house insurance. Never had a claim on house insurance and rates skyrocketed. Complaints useless over the years. This year received a letter advising that our roof coverage would be reverted to when house was built if it updated. This was done less than 8 years ago and. Td was advised and acknowledged then. When I confirmed this with agent that in fact roof was replaced, they raised the rates again to over $3700 per month. It was cheaper before I updated. Honesty and loyalty were always the best policy, not the case anymore. Cancelled to be informed that there would be over $300 in cancellation fees. **** *** * ** *********** *** **** Thanks for the loyalty to you customers. I will be sure to pass the word.

• Review fromFrank D

  Date: 16/06/2025

  1 star
  Beyond terrible, 6 months after a claim my house is in even worse shape, first general was the insureances prefered contractor they arrived to do the repairs they sent a landscaper and his 17 year old boy, doors are not closing, kitchen not installed, floors are popping off, glass shower divider fell on my 5 year old son, and so much more, 6 months later still nothing, payouts not done, excuses and delays, for 5 months straight being told don't call an attorney making vague ******* even from the prefered contractor.
  ** *** **** ****** ****** ******* ** ** *** ****** * ***** ****** ******* ** *** ** *** *******

• Review fromdamodaran k

  Date: 03/06/2025

  1 star
  I’m writing to express my concern and frustration regarding the recent increase in my insurance premium. Over the past three days, I attempted to contact customer care multiple times without success. Finally, I was able to speak with a representative who acknowledged that I have had no claims for the past seven years and stated I’ve been doing a “nice job.” However, I was told that my premium increased due to a drop in my credit score.
  While I understand that credit scores can influence insurance rates, I find it disappointing that my clean claim history and long-standing loyalty have not been taken into greater consideration. I would appreciate a clearer explanation of the factors affecting this increase and whether there are any options to review or adjust my premium.

• Review fromTory S

  Date: 27/05/2025

  1 star
  ***** *** *** **** *** ** *** **** ******** **** *****
  They will increase your policy 200%, then charge you an astronomical cancellation fee!
  They do not care about you at all!
  *** **** **** ** ** ***** **** *** ** *** ***** ******** ** **** ***** *** ****** ******** The phone hold times are always 2 plus hours, and the online chat feature is always broken.

• Review fromRahman S

  Date: 17/05/2025

  1 star
  **** *** *** **** **** TD Insurance they do not pay claims always giving you a story and look for ways to not pay, I was 100% not at fault and still TD did not pay my claim after 6 weeks of them looking for a way not to pay. I'm going to take them to court *** ***** *****

• Review fromken J

  Date: 29/04/2025

  1 star
  Love to take your money but ****** when it comes claim assessment and handling complain. We emailed and call their customer “dont care” to have a claim review and no one bothers to call back or replied. They love to quickly assess 50/50 fault ********** ** **** ******* *** **** ***** **** *** **** *** **** ** *** ******* ** **** ******** ***** **** *******

• Review fromMicheline N

  Date: 28/04/2025

  1 star
  ** ********* ** *** ***** ******* ***** I got charged different amounts than originally quoted. Got cancelled without being notified then reinstated with a different amount just because I asked how much would it cost to add my ************* on the policy AND after I canceled at term expiration I got billed and threatened to be sent to collections if I didn’t pay up the year balance!!!!!
  ON HOLD FOR 57 MINUTES SO FAR

• Review fromahmet o

  Date: 26/04/2025

  1 star
  ****** Disappointing Claim Process and Inadequate Service
  My experience with TD Insurance has been quite disappointing. Claim file
  I was offered a settlement amount significantly below the fair market value of my vehicle. Despite providing detailed market research and evidence, no adjustment was made. Additionally, even though I hold a premium package, I was only allowed to use a rental car for ten days, and the rental support ended before the claim was fully resolved.
  The representative handling my claim was not customer-focused and did not manage the process professionally, which further added to my frustration.
  I am still waiting for a fair and reasonable solution. I hope TD Insurance prioritizes customer satisfaction and addresses this matter appropriately.

• Review fromDavid M

  Date: 20/03/2025

  1 star
  ** ****** **** ****** ** *** ** ******* *** TD Insurance ****** we asked them to price ALL of our insurance .... TD Insurance would not send us a paper quote, they gave ** **** lots of numbers over the phone for premiums for everything. Wasn't until we made our first initial payment and received all the paper details that we found out the way the premiums were lower was both the coverage limits were lower and the deductibles were higher to achieve the numbers. We called to cancel the policies and were told TD Insurance was going to charge us a $400 early cancellation fee(we have only had insurance with them 2.5 weeks). We told the senior customer service representative who called us that we were not informed about any early cancellation fee's and it was not mentioned at any time during the recorded calls ** **** *** with the TD Insurance advisor. She said that there was nothing they could or would do as the $400 fee is charged by the TD Insurance underwriters. We put stop payments on all their withdraws, but had to close the bank account to ensure they would not try again at some point in the future. ****** ** ** ********** Any company who will not give you a quotation in writing before they take your money you should be wary of. We have ********** *********** **** ** ****** ********** *** informed the representative we would escalate the troubles and with good reason possibly move our investments to another banking establishment. She simply told us that was unfortunate, but , that she could or would not do anything to remove the $400 early cancellation fee that TD Insurance forced us into by their standard business practice of NOT giving out paper quotations to prospective clients only quotations done over the phone. ** **** *** pages of scribbles as she tried to copy down the numbers the TD Insurance advisor was telling her but would not email to her. We have since moved to **********, they were straight forward and everything was clear from the start.

• Review fromIsaiah M

  Date: 19/03/2025

  1 star
  *** ******* ***** For one thing the rate they quote is only the rate if you pay multiple months up front, otherwise it is much more expensive. Second they notified me that they were just randomly upping the price of my policy, 1 month into the policy and that they would not refund me any of the up front months that I had paid. Customer service was thoroughly unhelpful and took 20 minutes on the phone, even after I had navigated through their AI assistant finally.