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Business Profile

Jewelry Manufacturers

Mejuri

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jewelry Manufacturers.

Complaints

This profile includes complaints for Mejuri's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Mejuri has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Mejuri

      906 Dundas St W Toronto, ON M6J 1W1

    • Mejuri

      18C Mowat Ave Toronto, ON M6K 3E8

    Customer Complaints Summary

    • 48 total complaints in the last 3 years.
    • 23 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:31/08/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 08/08/22, I purchased an Onyx Rectangle Locket Necklace made of 18k gold for $198 USD from Mejuri. I made this purchase as a gift for my gf living abroad, so it was shipped internationally. Within minutes of receiving the package on 08/17/22, she opened it and sent me some pictures. I was disappointed to see that the back of the locket had discolored or tarnished (a somewhat reddish brown color) markings. Clearly this was not in an expected unblemished condition, while the product I purchased was advertised as brand new and not a marked down piece due to blemishes. So, I immediately contacted Mejuri and provided images along with the order number. Initially, the only option they gave me was to return it for a replacement. However, it was an engraved piece for a special occasion, so I hesitated and asked for a partial refund instead. The customer service representative denied me this reasonable request, citing that it was not an option offered by the company. I had more inquiries about the situation and other possible solutions. Eventually, the rep informed me that my only option was to return it for a full refund as it appeared out of stock actually. I was not at all pleased with this response. This was meant to be a special gift for a special occasion, and my gf understandably preferred to keep the gift than lose it altogether. ** ** *********** **** * ******** * ******* *** * **** *********** ******* * ******* ******* *** **** ** ********* ** ** ******* *** **** ***** ** ****** ** *********** On top of that, the rep did not respond to my last email inquiry about the situation, sent over a week ago. Instead I was sent a survey to rate the interaction. I never suggested the matter was resolved for me. This is not my first time purchasing from Mejuri. The first time went smoothly and I had no complaints. **** *********** *** ******** ** ******* ** ************* 

      Business Response

      Date: 09/09/2022

      Hi there,

      Thank you for the feedback regarding your recent order!

      We greatly appreciate your continued patience and understanding with us so far. This certainly isn't the experience we pride ourselves on at Mejuri, and we apologize for any inconvenience this delay in response may have caused. We have followed up with you via email to resolve this as soon as possible.

      Should you have any other questions, comments, or concerns, please don't hesitate to reach us at ******@******.***.

      Regards

      The Mejuri Team

      Customer Answer

      Date: 13/09/2022

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




      Sincerely,



      ***** *****

    • Initial Complaint

      Date:25/08/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a couple of items under Order # ************.

      I didn't receive any of my items and have contacted Mejuri regarding this. They initially emailed me back stating that someone would be assigned to help on my case, but its been over a week and I haven't heard back at all even though I've sent multiple emails.

      ********* ***** * ******** ********* *** ***** ********* *** **** *** *** ******* ** **** ** ** *** ** **** ** ***** ** *** ** *******

      Business Response

      Date: 07/09/2022

      Hi there,



      Thank you for the feedback regarding your recent order!



      Our sincere apologies for the less than ideal wait times so far. This certainly isn't the experience we pride ourselves on at Mejuri, and we look forward to resolving this for you as soon as possible. We apologize for any inconvenience this delay may have caused, and can see that an agent was able to assist you with your refund on August 30th. We hope this finds you well!



      Should you have any other questions, comments, or concerns, please don't hesitate to reach us at *******@******.***.



      Regards,



      The Mejuri Team

    Mejuri is NOT a BBB Accredited Business.

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