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Business Profile

Laser Cosmetic Services

Canada MedLaser Clinic

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Laser Cosmetic Services.

Complaints

This profile includes complaints for Canada MedLaser Clinic's headquarters and its corporate-owned locations. To view all corporate locations, see

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Canada MedLaser Clinic has 6 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/02/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The business said thei results are guaranteed for 24 months at the time of purchase, I got laser for my under arms to test their viability for the rest of the parts. Dissappointed that the service has not been helpful, I still have more than 30% of my underarm hair and there was no final consultation to prove the results either. Further, when contacted about their 24 month warranty, which is on their site as well - **************** ; they ******** ** *** about how this policy doesn't apply to anyone, and they don't offer any such thing. I demand a full refund in case they can not honour their work or policies. I reached out to them, and the receptionist said she'd need to 'fetch the file from head office', and never called back. I called again two months later, when they promised their director would get in touch, and again complete silence. ***** *** ********* *** ****** **** *** ** ***********

      Business Response

      Date: 28/02/2024

      Client had several no-show appointments on record:

      - October 27, 2021

      - November 11th, 2021

      -February 24th, 2022

      -June 21, 2022

      -December 19th, 2022

      As per our results guarantee policy statement, signed by the client **********: 

      "if appointments are inconsistent with your suggested schedule, Canada MedLaser reserves the right to deny patients' claims"

       

      No-shows automatically void any clients from attaining our results guarantee promise.  In addition, client has an upcoming follow-up consultation scheduled on March 22nd, 2024.  This appointment was scheduled by the client on February 10th, 2024 as per our records. 

      We believe the client's claims are **********, and for this reason, we will not be offering a reimbursement of funds paid to the business for services obtained. 

      Customer Answer

      Date: 28/02/2024



      Complaint: ********



      I am rejecting this response because: the site contacted me on Feb 10th, the same day I filed with BBB offering me a consultation to ‘top up’ the sessions to meet the claim *** *** *** ******** **** * ** *********** ** * ********** ** *** **** ******

      I asked for the services to be complete or ask for a refund if they cannot. 


      Sincerely,

      ****** *****

      Business Response

      Date: 08/03/2024

      As previously mentioned in our original response:

      Client had several no-show appointments on record:
      - October 27, 2021
      - November 11th, 2021
      -February 24th, 2022
      -June 21, 2022
      -December 19th, 2022
      As per our results guarantee policy statement, signed by the client (********): 
      "if appointments are inconsistent with your suggested schedule, Canada MedLaser reserves the right to deny patients' claims"

      No-shows automatically void clients from attaining our results guarantee promise.  In addition, client has an upcoming follow-up consultation scheduled on March 22nd, 2024. 

      UPDATE: As per our records, this appointment was scheduled on February 10th, 2024. Whether the business reached out to the client, or the client reached out to the business is believed to be irrelevant by the business since the business only received notification of the complaint on February 20th, 2024. 
      We continue to believe the client's claims are **********, and for this reason, we will not be offering a reimbursement of funds paid to the business for services obtained by the client. 

      Customer Answer

      Date: 12/03/2024



      Complaint: ********



      I am rejecting this response because:


      these dates are **********. I’m not sure where they’re getting the appointments for. I remember cases where they booked me for branches that were too far - example to visit a branch in Port Credit when I lived downtown. When I made it down, i was told that they were overbooked.

      On multiple instances, I did not receive a booking confirmation. I would love to see proof of emails or call sent/made to me about these appointments.

      I don’t really care about 450$, my issue here is that they denied having a two year ‘warranty’ period for those attending laser TWICE even though their site continues to carry the guarantee and uses it to falsely obtain clients.


      Sincerely,



      ****** *****

      Business Response

      Date: 22/03/2024

      The client may not agree with the dates stated in our response, however, we will reiterate:

      Client had several no-show appointments on record:
      - October 27, 2021
      - November 11th, 2021
      -February 24th, 2022
      -June 21, 2022
      -December 19th, 2022
      As per our results guarantee policy statement, signed by the client (******** **** *** ***** ********): 
      "if appointments are inconsistent with your suggested schedule, Canada MedLaser reserves the right to deny patients' claims"

      No-shows automatically void any clients from attaining our results guarantee promise.

       

    Canada MedLaser Clinic is NOT a BBB Accredited Business.

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