Reviews

This profile includes reviews for Kala Therapy Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Kala Therapy Inc has 4 locations, listed below.

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  Kala Therapy Inc

  111 - 55 Regent Park Blvd Toronto, ON M5A 0C2

• 

  Kala Therapy Inc

  101 Brisbane Rd Toronto, ON M3J 2K3

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  Kala Therapy Inc

  16 Yonge St Toronto, ON M5E 2A1

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  Kala Therapy Inc

  101 Brisbane Rd North York, ON M3J 2K3

Review Details

• Review fromCeleste S

  Date: 04/04/2024

  1 star
  It was only AFTER placing an order on March 17 that I learned my $850 product would not be shipped until the end of March. At that time, I tried contacting them via their chatbot and received NO response even though the bot message indicated my message was forwarded to someone and they would connect with me in minutes. The only way to contact them is via email and their responses are slow and filled with corporate messaging. It was only after I made a comment on their social media page that I heard back from them via email. They created a shipping label on Monday and the item is yet to be shipped out. I requested several times for someone to contact me by phone - they haven't. Via email, I requested to cancel my order and they indicated it was against their policy. There is a real disconnect between the way they market themselves and the way they treat their customers. I have no faith in their products, customer service or the company.

• Review fromBrooke F

  Date: 20/03/2024

  1 star
  **** *** * ****** *** ********** ****** *** I wish I would have looked into them further before I purchased over $4000 worth of Red light Therapy. Tracking number said my package had arrived at the community mailbox but all that was in there was a Kala promo bag? Still haven't heard from Kala as to why I haven't received my package. I'm really worried I'll be out thousands of dollars. **** ****** ****** ******** **** ******** ***** ** ** ********

• Review fromChristine S

  Date: 15/03/2024

  1 star
  ** *** *** **** **** ******** I purchased the quad elite panel for $6300. It’s been over 30 days since I purchased my order and I still not have received it. I emailed them inquiring about upgrading my order to the sauna as I thought that would better suit the needs of my clients. No one got back to me. I kept checking the tracking order and nothing was popping up. I tried to contact them thru numerous platforms and no one responded. I finally started talking to the bot on there website and after stating the law and asking for a refund they quit answering me. I’ve finally taken my voice to social media to get some kind of response from them. Now we wait. I filed a complaint with the government of Canada. I filed a dispute with my credit card company. All of there reviews on there websites are filtered as I tried to post a 1 star review and what do you know it never showed up. **** ******** ******* ** * ******** **** *** *** ******* ****** ****** I’m so embarrassed to have supported them and I hope my issue gets resolved. I will not stop until it does.

• Review fromPasquale L

  Date: 14/12/2023

  4 stars

  Pasquale L

  Date: 14/12/2023

  It's been about two months since I bought the elite panel.
  I'm a fairly healthy person so I didn't notice any drastic changes, however my physical energy is quite even through out the day and even though I get mentally tired, my body doesn't run out of energy quickly. I notice recuperation time from exercise is quicker and I don't feel sore for long. ** ****** ***** ** *** ** *** * *** ****** ** *** *** ***** **** *** **** *** ***** ********* *** **** ************ So the equipment works.
  I was worried at the beginning when my package wasn't arriving *** **** * **** *** *** *** ***** ***** ********* *** **** *** **** ****** **** **** ******** ** * *** **** * *** ******* *** ***** *** ******* * ***** **. The contact information is absolutely minimal. I'm sure they are saving overhead costs, *** ** **** ** *** ********* ** ******** ******* ******** So I just asked nicely and notified them what was happening and a few days later it arrived. Whatever is going on with that area of business I hope it gets better. I'm never worried about receiving things late, just as long as I have an idea of what to expect it and that it works.
  The remote I never use, but it would be great if it came with a battery.
  The manual could use an update. The writing is fine, but the images are small and only readable with a magnifying glass. Some pages seem to be missing compared to the manual online.
  Over all the contraption works and I'm pretty happy with it and glad it is a Canadian product.

  Kala Therapy Inc

  Date: 09/04/2025

  Thank you for taking the time to share your experience with us. We’re so glad to hear that you and your mother have experienced positive effects from the Elite Panel, especially with energy and recovery! We sincerely apologize for the earlier shipment delays and any confusion surrounding contact information—we’ve made significant improvements in our customer service to avoid such issues in the future. We also appreciate your feedback on the manual and will look into updating it for better clarity. If you need anything further, please don’t hesitate to reach out. Thank you for supporting a Canadian product, and we’re grateful for your patience and understanding!

• Review fromLindsay S.

  Date: 12/12/2023

  1 star
  Do not buy from this company! First of all, they claim to be purely Canadian company, but the device shipped 3-4 weeks late from China. I attempted to return a red light therapy device that I did not like. I got the run around from their customer service people trying to get me to try it for longer. When I was firm and sai I wanted to return it, they told me how to ship it back to Canada. I paid $35 to ship it back to Canada within the allotted 30-day return period. I provided them with the shipping tracking number and let them know it was on its way. Much to my surprise I never got a refund and two months later the package showed up at my door again. The company never picked up the package from the postal service so they sent it back to me. When I attempted to resolve this issue, Kala stopped returning my emails. I never got my refund and it was for almost $300.

• Review fromDebbie F

  Date: 15/05/2023

  1 star

  Debbie F

  Date: 15/05/2023

  ******** ******* ** **** ***** We paid almost 1800.00 for a stand and a light. Never received the light and received a box of parts for a stand but half the parts are missing so it’s useless. I am trying to get my refund from them. No phone number to call only email and they continue to promise and not deliver. * **** ***** ***** **** **** * ******** ******** 

  Kala Therapy Inc

  Date: 09/04/2025

  I’m truly sorry to hear about your experience, and I sincerely apologize for the frustration this has caused. This is certainly not the experience we want our customers to have. We’ve made significant improvements to our customer service recently, and I’d love to personally help resolve this for you. Please reach out to me directly at *****@************.com, and we’ll work to get this sorted as quickly as possible. Again, I’m so sorry for the inconvenience, and I’m committed to making this right.

• Review fromCheryl R

  Date: 22/02/2023

  1 star

  Cheryl R

  Date: 22/02/2023

  I purchased a KALA Mini Dec 11/22 and I still have yet to receive it. I have emailed their customer service week after week, their head of Customer service Veronica has continually provided excuses that I may order is being processed and that I will receive it the following week. I have even ask them to call me but still no response. I watched the airing on ******** *** thus I thought they would be a reputable company since they got a deal with one of the ********, I guess I was really wrong. How can they do business like this! At this point I would settle for a refund but since I started asking for one they have not responded to my emails. Prior to requesting for a refund I would get a response from Veronica within a day or two. Not sure what else I can do but I am out $450 if they don't send me my light or a refund. **** ******* ** ******** Very Frustrated Customer!

  Kala Therapy Inc

  Date: 09/04/2025

  I’m truly sorry to hear about your experience, and I understand your frustration. It’s unacceptable that you haven’t received your order or a proper resolution. We’ve made several changes to improve our customer service recently, and I sincerely apologize for the inconvenience caused.
  
  Please reach out to me directly at *****@************.com, and I’ll personally ensure we get this sorted out. Thank you for your patience, and I look forward to resolving this promptly.

• Review fromShannon D

  Date: 21/02/2023

  1 star

  Shannon D

  Date: 21/02/2023

  I ordered a Kala light on Nov 17, 2022. It didn't ship until Dec 23, 2022. I emailed them a couple of times during this period and they continuously said it would be shipped the following week. I asked them to cancel the order as it was intended to be a Christmas gift and would not arrive on time. They said they could not cancel it. My device arrived Dec 30, 2022. I had to pay return shipping to return it. It is now Feb 21st, 2023 and I have not received my refund. The product was delivered back to them Jan 30th, 2023. I emailed them 2 weeks ago and they said it would be processed the following week (last week now) and it was not. I called ********** and filed a claim, so ********** refunded my money. * ***** *** ********* ********** **** *****

  Kala Therapy Inc

  Date: 09/04/2025

  I sincerely apologize for the experience you've had with us. I can see that your refund was processed through your credit card, which is great, but I am truly sorry for the delays and the inconvenience you encountered. We’ve been working hard to improve our service over the past year, and your experience clearly fell short of our standards. If you ever need any assistance moving forward, please feel free to reach out to me directly, and I'll do my best to assist you! Thank you for your patience, and I hope we can make this right in the future.

• Review fromJessica B

  Date: 15/02/2023

  1 star

  Jessica B

  Date: 15/02/2023

  Absolutely horrifying experience. I placed my order on Jan 21st. Their site specifically states free and fast shipping (7-10 working days). ***** ** *** *** ** *** I have not received any communication or my product. I called 2 weeks ago and spoke with the co-founder. He assured me that my item would be shipped out on that Friday ( we spoke on the Wednesday). As of today I still have not received any emails or my product. I messaged their support team (which is an AI and not a live person) completely got the run around and I advised them to cancel my order however, I was informed that they can't as it goes against their policy and that I would have to wait until the order arrives than I can return it. I will not be spending another dime. I have filed a complaint with ****. I'm not the only one having issues and ****** has 100s of complaints. I even tried to message them on social media only to have my comment deleted and I was also removed and BLOCKED from their ** page. Talk about bad business practice. **** ******* ***** ** ******** ************

  Kala Therapy Inc

  Date: 09/04/2025

  I'm so sorry for the experience you've had – this is not the level of service we ever want our customers to go through. I completely understand your frustration, and I want to sincerely apologize for the delays, lack of communication, and the overall inconvenience this caused.
  
  I can see from our records that your credit card company issued you a refund of $739.60, which I’m glad was resolved in the end. That said, I truly regret that you were left feeling let down by your experience with us. We’ve made a lot of changes over the past year to improve our shipping timelines, support systems, and overall customer experience, and feedback like yours is incredibly important to help us continue doing better. If you have any further questions or there’s anything I can personally do to help, please don’t hesitate to reach out to me directly!