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Business Profile

Lingerie

Knix Wear Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lingerie.

Reviews

Customer Review Ratings

1.03

Average of 36 Customer Reviews

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Review Details

  • Cissi R

    Date: 09/02/2023

    Cissi R

    Date: 09/02/2023

    I bought one pull over wireless bra in May 2022 & liked it so much I immediately ordered 2 more. I ordered the size that was recommended for my regular bra size. However, after washing & wearing for several months they started mashing my boobs together. It looked like I had one big boob across the middle of my chest, not a good look.
    I have never found a page to leave a review on their actual site.

    Knix Wear Inc

    Date: 30/05/2023

    Hi *****,
    Thanks for reaching out! I'm sorry to hear the fit has been giving you trouble. I would encourage you to check in with our complimentary virtual fitting team so you can discuss your experience. They will be able to provide you with some insight to personalize your sizing with us. You can get more info on this on our site knix.com.
    As for the reviews online, you would have been emailed a review prompt approximately 30 days after receiving your order. It's possible this email filtered to your junk, spam or promotions folders though so I'm sorry if that's what happened! If you would like to submit a review please contact us at ****@****.com and we can provide you with your own unique review link. We'd be happy to help!

  • Susan M

    Date: 17/01/2023

    Susan M

    Date: 17/01/2023

    Bought boy shirts but gusset not wide enough for my plus size so total waste of money and big leakage. Panty liners are a joke. Do not stay put at all - jow could tgey with one tiny hook and eye. Have been humiliated by having them fall oit my pant leg, had to pull out of toilet as fell in when pulledy pants down and generally they just flop around. Wasted hundreds of dollars on totally worthless product i had such high hopes - talk about over promise and under deliver. So sad

    Knix Wear Inc

    Date: 30/05/2023

    Hi *****,
    Thank you for getting in touch with us and I'm sorry to hear of your experience. I can see our team connected with you on this order in mid January and they were able to assist you with a resolution to return your items. If you have any other questions please do not hesitate to get in touch with us at ****@****.com.

  • Mary Ann E

    Date: 07/01/2023

    Mary Ann E

    Date: 07/01/2023

    Terrible customer service!
    Could not reach a human being.
    Emailed twice and called only to be put to message and call back. No call back.
    They claim to have soft and comfortable bras and panties. They are not comfortable or soft. Way too expensive for what you get. I had to go through my credit card company to get a refund.
    Still waiting to send these items back.

    Knix Wear Inc

    Date: 28/04/2023

    Hi **** **** 
    Thank you for taking the time to submit this review, but I'm sorry to hear you had a negative experience.
    I'm unable to see any calls from the phone number we had on file for your order, so I cannot speak to that side of things, however, I do see you had emailed with us twice where we were able to connect with you on this matter. I see we clarified policy details of the exchange-only End of Year Sale that you purchased during, and provided some insight and tips on the initial fit of our items.
    They are designed to start off snug and will adjust to your body with wear and wash, and we usually find 3-4 cycles of both wearing and washing does the trick! We also offer a complimentary virtual fitting service that assists with any questions pertaining to sizing, products and/or style suggestions to suite your particular needs. If you ever wanted to give us another go I suggest you book in for one of these complimentary fittings as they are a wonderful resource to utilize and ensure you are receiving exactly what you were hoping to.
    If you have any further questions for us please do not hesitate to reach out to us at ****@****.com. We'd be more than happy to chat!
    Warmly,
    Team Knix

  • Jane S

    Date: 31/12/2022

    Jane S

    Date: 31/12/2022

    this company, Knix, failed to ship
    my order in its entirety, refused a return and refused to cancel the second half
    of the order. I dealt mostly with a chat bot, the human I got cut me off. I want my money back. this is a bad product.

    Knix Wear Inc

    Date: 20/04/2023

    Hi ****,
    Thank you for getting in touch with us. I looked into this for you and was able to see you were refunded in full for this order on 12/31/2023, and we also sent out a complimentary order for you. It appears everything was resolved at that time, but if there is anything further we can assist you with please do not hesitate to reach out to us at ****@****.com.

  • Donnette G

    Date: 29/11/2022

    Tried to buy from them twice and both times nothing was right. Bras are 3 times too small and there is no water retention on the underwear.

  • Shelby F

    Date: 25/11/2022

    Shelby F

    Date: 25/11/2022

    I hate getting messages everyday. Are you guys desperate? Too many and there is nowhere to unsubscribe

    Knix Wear Inc

    Date: 14/03/2023

    Hi ******,
    Thank you for leaving a review! We're very sorry to hear that it's been difficult to unsubscribe from our communications, we absolutely don't want that to be the case and will take this feedback to our team.
    If you are still receiving our emails and or texts, please contact us at ****@****.com and we're happy to help with the unsubscribe process. Alternatively, you can reply "Stop" to any messages you receive from us! This will automatically unsubscribe you.
    Happy to help,
    team Knix

Knix Wear Inc is NOT a BBB Accredited Business.

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