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Business Profile

Lingerie

Knix Wear Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lingerie.

Reviews

Customer Review Ratings

1.03

Average of 36 Customer Reviews

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Review Details

  • Elaine F

    Date: 16/09/2023

    Elaine F

    Date: 16/09/2023

    *** ******** ******** ** *********. You click through and it gives you free shipping, only to take it away when you purchase an item that was already in your cart which promotes or includes a discount.
    ** ******** ** ***** **** ** ***** * ********** ********** *** ********* ** *********.
    ***** **** *** **.

    Knix Wear Inc

    Date: 17/10/2023

    Hi ******,
    Thank you for your review, I'm sorry to hear your experience on our website was not positive.
    Our Free Shipping?? is calculated after discounts and before taxes on the order. If a discount code is added to the order, taking the subtotal below the free shipping threshold, shipping charges will apply.
    Here at Knix, we are always doing our best to improve our customers’ experience. Your feedback will be shared with our team to make sure that continues to be the case.
    Warmly,
    Knix

  • Barbara M

    Date: 07/08/2023

    Barbara M

    Date: 07/08/2023

    No customer service phone # for questions about fit or exchanges.

    Knix Wear Inc

    Date: 03/10/2023

    Hi *******, thanks for taking the time to share your feedback with us.


    Here at Knix, we are always doing our best to improve our customers’ experience. Your feedback will be shared with our operations team to make sure that continues to be the case. While we do not have a phone number to call at this time, you are welcome to get in touch with us via email at ****@****.com or live chat on our website. If you prefer a phone call, we can organize for one of our agents to call you. 


    Warmly,


    Knix



  • Sandra G

    Date: 04/08/2023

    Sandra G

    Date: 04/08/2023

    I can't review the products because I haven't seen them. Funds were removed from my account account about 6 weeks ago and the shipment is now over 2 weeks over due, *** won't talk to me because they say the package is with the merchant- Knix keeps saying they have shipped it - Well that is what their AI says, I can't seem to actually talk to a real person.
    Extremely frustrating for the several hundred dollars I have spent. This is horrible customer service. I work 63 hours a week. I don't time to track this down or work this hard to try and be someone's customer.
    Very disappointing.

    Knix Wear Inc

    Date: 28/09/2023

    Hi ******, 


    Thank you for your feedback, I'm very sorry to hear your package has not been delivered to you properly. I took a peak and can see that we responded to your email on August 16th 2023, but did not recieve a response back from you. 


    We would be happy to help you with this further. An agent will be in contact with you via email. 


    Warmly,


    Knix

  • Brenda T

    Date: 27/07/2023

    Brenda T

    Date: 27/07/2023

    Horrible customer service. I purchased a bra from them based on their size chart and it didn't even come close to fitting. When I reached out about it, they told me since it was a warehouse sale, the sale was final and I was stuck with a bra that I couldn't wear. ***** *** **** ******

    Knix Wear Inc

    Date: 03/10/2023

    Hi ******, thanks for taking the time to share your feedback with us. I'm sorry for any confusion about our sale policies.


    Our team has tried to make our final sale policy as clear as possible, by listing the details on the product page, as well as in the checkout, and on our Returns and Exchanges Policy page here: knix.com/returns-and-exchanges





    I’ll be sure to share your feedback with the team to help with a more seamless experience in the future!


    Warmly,


    Knix





  • Jackie C

    Date: 13/07/2023

    Jackie C

    Date: 13/07/2023

    I wish I had known that they won't do refunds!! because I would have never ordered from them!! I
    ordered 2 bras never received 1 of them I returned the one bra that didn't fie still haven't heard anything!! Trying to talk to someone why is there no phone number you can call!! I'm very unhappy with the lack of service that I'm getting. I was so excited thinking these bras were going to be amazing, and they may be amazing but the customer service sucks.

    Knix Wear Inc

    Date: 26/09/2023

    Hi ******, 


    Thanks for taking the time to share your feedback with us.



    I'm very sorry to hear that you never received your second package. This is very unusual and we would love to help investigate this for you. Please look out for an email from us so we can help. 


    Warmly,


    Knix

  • Elizabeth k

    Date: 11/07/2023

    Elizabeth k

    Date: 11/07/2023

    I never received my order--over $90!! I tried to contact company---robot answered.. I do not have the means to respond...ICHAT ? or something.
    SO I am unable to get any help.
    I am elderly and NEVER have had such poor service.

    Knix Wear Inc

    Date: 19/09/2023

    Hi *********, 


    Thank you for taking the time to share your feedback with us. I'm very sorry to hear your package did not arrive to you. An agent has sent you an email to help you further with this concern. 


    Warmly,


    Team Knix




  • Penny H

    Date: 10/05/2023

    Penny H

    Date: 10/05/2023

    Horrible customer service! The person I chatted with wouldn't listen to my issues. They also say boyshort (and show little icon boyshort when you order) then send you a panty type brief. Customer service says that is what they call boyshort underwear ... and wouldn't explain why the online ordering shows a picture of a boyshort (not boyshort underwear) when you order it!
    I tried to get a refund because I don't want to keep paying to return bad products until I finally find something I want. They are insisting exchange only - probably because no one looking for boyshorts wants panties!
    State of MN has a law that they have to return it, since they are still in salable condition, but I can't get to a person. I sent an email, but from the other reviews, I am concerned I won't get a response.

    Knix Wear Inc

    Date: 05/09/2023

    Hi *****! Thank you for taking the time to share your experience with us, we're sorry to hear that the Boyshort underwear wasn't as you expected. I was glad to see that our Customer Experience team was in touch with you and you were able to get that refund issued.



    Your feedback means so much to us, thank you again for sharing!

  • Jen P

    Date: 18/04/2023

    Jen P

    Date: 18/04/2023

    Definitely not worth the money! The underwear do not give me period protection, or bladder protection. They are selling an idea that women need, but **** **** ***** *** ******* it does not work

    Knix Wear Inc

    Date: 19/07/2023

    Hi ***,
    Thank you for taking the time to share your feedback. We're sorry to hear you were unhappy with your products. Looking into your order I can see you purchased the lightest level of absorbency that we offer, so perhaps if you ever wanted to give us another go you'd first like to discuss your needs with us so we can make suggestions that would be more aligned for you. We'd be happy to help!
    Please also keep in mind, it can take a few wears, or even cycles, to get used to introducing a new product like this as leaks can be different for everyone so we encourage you to experiment with the process and we're here to help throughout if you need us.
    We have a complimentary virtual fitting service that would be perfect to utilize in this situation, but we also would be more than happy to assist via email at ****@****.com. Feel free to get in touch!

  • Elizabeth L

    Date: 05/03/2023

    Elizabeth L

    Date: 05/03/2023

    I spent over $200.00 on underwear and bras. Underwear constantly feel wet. Bras after returning unworn underwear and bras and ordered a different size, still don’t fit correct. Worst fit ever. I reorder because they will not refund. Why??

    Knix Wear Inc

    Date: 15/06/2023

    Hi *********,
    Thank you for your message! I'm sorry to hear the Knix items you tried out did not work out for you. I see our team was able to assist you with your orders in late March once you contacted us directly, so I'm glad to see there was a resolution there.
    If you have any further questions for us please do not hesitate to get in touch with us at ****@*****com. We'd be happy to help!

  • Christine A

    Date: 01/03/2023

    Christine A

    Date: 01/03/2023

    There is no way to contact anyone at this company….no chat with a live person, no email response and no one answers the phone. Contact options are hidden, especially a phone number which only comes up if searched for separately from the website.
    ** *** *** ******** **** **** ******* ** returns are difficult and sizing also appears to be somewhat off.

    Knix Wear Inc

    Date: 15/06/2023

    Hi *********,
    Thank you for your message. I'm sorry to hear you had trouble getting in touch with us! I looked into this and can see you spoke to us in early March where we were able to figure out we were getting in touch with you but our emails were filtering to your spam folders. It also looks like we were leaving you voicemails at the time when returning your calls, but ended up playing a game of telephone tag! So sorry about that!
    It's great to see everything was able to be sorted and straightened out then though, but please do feel free to contact us at i***@****.com if you have any further questions.

Knix Wear Inc is NOT a BBB Accredited Business.

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