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Business Profile

Marketing Software

Looka

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marketing Software.

Complaints

This profile includes complaints for Looka's headquarters and its corporate-owned locations. To view all corporate locations, see

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Looka has 2 locations, listed below.

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    • Looka

      401 - 73 Bathurst St Toronto, ON M5V 2P6

    • Looka

      400 - 116 Spadina Ave Toronto, ON M5V 2K6

    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/11/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company offered logo, branding, and website support. Once the payment cleared, they logged me off, made it impossible to reset a password, and no customer support has been offered to help fix the issue.

    • Initial Complaint

      Date:13/03/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The product and customer service did not meet my needs; the company’s Return Policy is a ********** advertisement. It states that a refund request has to made before 14 days from the purchase date, then a full refund is due. The purchase of $191.88 was made on 2/26/2023. Then, I made a second purchase of $19.99 on 3/7/2023 in an attempt to correct my initial issue with the first product. And still, my website needs are not met. After contacting customer service more than once, **** ****** ******* *** ************* ****** **** ****** ***** I have been without a functioning product after making said purchases from this company. On 3/9/2023, I requested a full refund, but to no avail; I have been denied after several attempts.


      Receipt from Looka
      $191.88
      Paid February 26, 2023


      invoice ************ ******** ******* ******** ******* ******* ****** ********* ******* ****** ************* ******* ****** **** * ****

    • Initial Complaint

      Date:24/01/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/24/2023 - I "created" and ordered a logo and branding kit from Looka.com. I paid $96 for the branding kit and downloaded the contents, which was to include 16 logo files and I received one. And the one I received is a white logo with no background, so it shows a blank page. The same is true with the letterhead, so my letterhead is a blank piece of paper! The kit also included an email signature. It looks correct in my "assets" from Looka.com, but what is copied pastes differently in ** *******. The business cards are awful! The symbol color in the logo is supposed to be a gradient gold, so all of the business cards are this ******* brown color that is supposed to be gold. If I change the symbol color then the business card color will change, but I wanted the gold symbol. I spent an hour in an "online" chat with someone from their support team. The customer service is ***** than that product. I explained the issues multiple times and the customer support rep continues to repeat the same script and including links for me to follow. In the end, I requested a refund. They denied it. **** *** **** **** **** ********

    Looka is NOT a BBB Accredited Business.

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