We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mattresses

Dormeo Canada Ltd.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

5

Average of 20 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Bernadette C

    Date: 18/03/2025

    Bernadette C

    Date: 18/03/2025

    I have received my twin Dormeo Topper to use on my hospital bed. It fits perfectly and has given me the most comfortable sleep I have had in several years. If you are looking for a perfect solution to enjoying a great sleep don't hesitate in ordering whatever size you need for your bed.
    Thank you Dormeo! Good sleep is so life giving.
    ********** **

    Dormeo Canada Ltd.

    Date: 19/03/2025

    That's great to hear, we appreciate you following up with your feedback.

  • Rosemary B

    Date: 16/03/2025

    Rosemary B

    Date: 16/03/2025

    I LOVE My Dormeo Mattress Topper .EXCELLENT 5 ?? rating from me. ??

    Dormeo Canada Ltd.

    Date: 21/03/2025

    Thank you for your feedback, we're glad to hear you're enjoying it.

  • Dana H

    Date: 05/02/2025

    Dana H

    Date: 05/02/2025

    If you are unsure about purchasing the mattress topper, take the risk, as I was delighted after the first night. I then ordered the pillow and once again was delighted after the first night. Thank you Dormeo for making these excellent products.

    Dormeo Canada Ltd.

    Date: 12/02/2025

    We're glad to hear you were so satisfied with our topper that you decided to try the pillow too. We use the same patented Octaspring technology in both products for the perfect combination of cradling comfort and support.

  • Melissa H

    Date: 05/02/2025

    Melissa H

    Date: 05/02/2025

    I've had my topper for about 6 weeks but just put it on 5 days ago. I already feel the difference in my back and hips. I also seem to be getting a little better sleep.
    Shipment was good considering how remote I am and the weather conditions at the time.

    Dormeo Canada Ltd.

    Date: 12/02/2025

    Thank you for the positive feedback! We're glad to hear you are liking it, sleep well.

  • Deborah N

    Date: 01/02/2025

    Deborah N

    Date: 01/02/2025

    First-rate company with unparalleled customer service.! The mattress topper did not have the desired cooling effect so I requested a refund. I donated it to a thrift store, provided a recept to Dormeo and the refund was in my account in 2 days!

    Dormeo Canada Ltd.

    Date: 12/02/2025

    Thank you for letting us know about your experience with our Customer Care team, we're glad they were able to assist you.

  • Malachi A

    Date: 30/01/2025

    Malachi A

    Date: 30/01/2025

    I am flabbergasted at the difference this topper has made as I noted that we move around less, sleep more soundly and feel rested.
    Sometimes I even feel like remaining in bed for another hour, when before I would immediately rise and get my coffee ready.
    **** ******** ****** ** *** ** ********

    Dormeo Canada Ltd.

    Date: 12/02/2025

    Thank you for this feedback. We hope all can go well for your sleep, take care.

  • Tom S

    Date: 07/01/2025

    Tom S

    Date: 07/01/2025

    One of the best investments I've made. * ****** **** ********** *********** * this now allows me to have a great night's sleep. I've tried alot of products but this really works

    Dormeo Canada Ltd.

    Date: 12/02/2025

    We're so pleased to hear our topper was able to provide comfort and give you a great night's sleep.

  • Neil N

    Date: 27/12/2024

    Neil N

    Date: 27/12/2024

    Greetings,
    I ordered a king size Dormeo mattress topper late in the evening on December 22nd. The agent I spoke with was very helpful with my questions and concerns and answered each and every one of them.
    When I ordered the topper, he said we likely would not see it until December 30 or 31. You can imagine how extremely impressed I was with their shipping when the topper was on my doorstep on December 24th. Given all the problems many of us in Canada have been dealing with this year with the Canada Post strike, I was extremely impressed with just how quick and efficient the delivery was.
    Now, onto the topper: I have woken up every day for 38 years with chronic back pain. * *** * ********* ** * ********* *** ***** ** *** *** *** have had chronic pain ever since, getting worse with age.
    *** ** ****** ******* **** *** ********* we did not get the topper on to the bed until last night. This morning is the first time in 38 years I have not woken up in pain. I simply cannot tell you in words how amazing this feels.
    I am so very pleased I decided to give the Dormeo a try. Being able to get up in the morning without chronic pain the second I wake, and being able to stand up straighter is impossible to put into words. I am beyond impressed.
    We have been through 5 mattresses in the past 15 years, hoping I could get the pain to lessen was an expensive quest. The Dormeo was 1/4 of the price of the average cost of a mattress, and to feel this good…all I can say is Wow! Simply Wow!
    If you have chronic back pain and are on the fence about “should I or shouldn’t I”, just do it. You will be wishing, as I do now that I would have tried this before.
    Regards,
    One extremely happy customer!
    **** *

    Dormeo Canada Ltd.

    Date: 12/02/2025

    Thank you for your detailed feedback on your experience ordering and using our Premium Mattress Topper. We really appreciate you letting us know how it went, and we're so pleased to hear that the topper has worked so well for you.

  • Keith E

    Date: 19/12/2024

    Keith E

    Date: 19/12/2024

    Amazing product
    Best $700 I’ve spent in awhile
    I have slept so good lately on it
    So comfortable

    Dormeo Canada Ltd.

    Date: 12/02/2025

    We are delighted to hear you are enjoying your topper. Thank you for sharing your feedback with us. Please take care and we wish you many more nights of undisturbed rest to come.

  • Allan P

    Date: 06/11/2024

    Allan P

    Date: 06/11/2024

    The product and the customer service are first class. Certainly a place we will be doing business with again

    Dormeo Canada Ltd.

    Date: 12/02/2025

    Thank you for your feedback, we're glad to hear you had a positive experience with our Customer Care team.

Dormeo Canada Ltd. is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.