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Business Profile

Motor Scooters

NIU Toronto

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motor Scooters.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:18/07/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 9, 2023 I ordered an E-Scooter from the this website for $1159.36. I was had received the E-Scooter and had a change of mind, so I started a return process with Niu support. I contacted the support and they could not find my order number and told me to contact another return site. The return site had also rejected my return, so I contacted the support prior to this and they told me to contact Niu Canada as there were several distributors with different emails. I thought I was fine as the main Niu website had a 30-Day free return policy, but when I contacted Niu Canada, it was only 14 days which had been spent away with me contacting the original Niu support. So Niu Canada had rejected my return. This whole process was confusing and time consuming, all for my return to be rejected. I look forward to a favourable resolution. * **** ******** ***** *********** ****** ***** ***** *** ******** ******************* ***** ****

    Business Response

    Date: 29/07/2023

    Hi There,

    ****** *** ********** *** *** ************** ******* ******** *** *** ****, And approve of the delivery date. Our team was following our return policy. If there was a misunderstand about the communication. Customer can submit the approve which was communicated with wrong company. We could decide to make an exception for this return with conditions. Another hand, everyone has to take responsible of his/her mistakes.

    Regards

    ******

NIU Toronto is NOT a BBB Accredited Business.

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