Reviews

This profile includes reviews for Go Bolt's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Go Bolt

  260 - 157 Adelaide St W Toronto, ON M5H 4E7

• 

  Go Bolt

  160 John St Toronto, ON M5V 2E5

Review Details

• Review fromSean C

  Date: 23/04/2024

  1 star
  ***** ** * ***** i waited all day for my delivery from 9-1pm. Truck wasn't moving all day, was 2 hours late so i contacted their customer service chat. Spoke to Abe, and he said the truck was almost arriving. Which was a complete lie as the gps tracker was still in a diff city. Anyway, so after spending my whole day gobolt sends a text saying my delivery was canceled. So apparently the reason was no parking. This is also a complete ***, as they delivered a table 2 months prior to this date. i even offered to do a curbside pickup even thought this was a white glove. But they said they cannot reach the driver. *** how can you not reach the driver? We are in 2024, everyone has phones.. It felt like the drivers were so backed up, they just skipped my delivery. Anyway i plan on canceling my order so you have to ship it back to the shipper **** ****

• Review fromGreg S

  Date: 23/07/2023

  1 star

  Greg S

  Date: 23/07/2023

  Refused to deliver then urinated on my property! ** **** **** ******** ****** **** **** * *** ** *** *** ****** *** ********** **** ***** ** **** ***  They initially refused to deliver, saying “we cannot take it all this way to the house”, “ you can cancel your order”, “this is not our work”, this is our policy”. They did eventually deliver to the threshold (as required) which took 3 minutes, but spent much more time complaining about having to do it and said that if I complain then they would cancel my order. When they were leaving one off the men decided to relieve himself (urinate) down the side of our garage. I confronted him about this but he denied it, then I explained that it was captured on video. **** ******* ** *************** ************* *** *** ********* ** **** ******** ***** **** **** *** ***** ********* *********

  Go Bolt

  Date: 27/09/2023

  This was resolved directly with the customer by offering our apologies and compensation for the poor experience. Here is the response: Hi ****, Thank you for getting back to me. I assure you this is not how we conduct or encourage our employees to act. Clearly there are many opportunities for us to address internally and the driver will be dealt with accordingly along side our internal processes related to customer complaints. I have already reached out to our respective leaders to ensure these concerns are address immediately, and put in steps to ensure this sort of behavior never happens again! As you mentioned, it is inevitable that things go wrong from time to time, and as such we have regular meetings with **** to improve our customer experience and deliver world class service. So I promise this issue will not fall by the waste side. and we definitely own our mistakes when mistakes are made. I know this does not make up for the poor experience, but I would also like to reimburse you for the delivery charges if that is ok? Thank you again **** for shedding light on this and hope the next time we deliver to you we can meet and exceed your expectations.

  Greg S

  Date: 29/09/2023

  This was NOT resolved directly with the customer. Go Bolt did indeed offer to reimburse for the delivery charge ($59) but we found their offer to be derisory and certainly not what you might expect from the Vice President of Customer Success. The matter was instead escalated to ****, who did treat it with the seriousness it deserved and provided an appropriate level of compensation.

• Review fromMilton H

  Date: 20/10/2022

  1 star

  Milton H

  Date: 20/10/2022

  ** ***** ***** **** ******* ** * ****. Service is straight garbage with no communication. They don't deliver on the delivery date or whatever date they let you pick. They delivery whenever they feel like they want to. ********* ** * *** **** **** ******* * **** **** * *****. Ordered some furniture and picked my delivery date, no communication after that and the tracker they provide you is absolutely useless. Delivery date came around, no communication and I had to call multiple times for someone to return my call. They told me the item isn't even on a truck?! Why would I even pick a delivery date if they can't deliver on that date?!

  Go Bolt

  Date: 05/01/2023

  Good afternoon, it appears that this order was successfully delivered. Can you please advise if there were any issues? If you do require any further assistance, we can be contacted at *****@******.com. Thank you