Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:13/10/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received notice ******* stating that I was parked illegally on the roadway leading to the airport on Sept 16, 2022 at 11:15pm. I have not been to the airport in over a year and no one else drives my car. I tried calling them several times during their business hours and only get their voicemail. I also tried to load the picture of my car from their portal but it doesn’t load. I need this company to contact me and provide me the photo for me to dispute.

  Customer Answer

  Date: 17/10/2022

  Thanks for working on my BBB complaint. I was able to speak to someone today from Indigo Park and after I advised that this is not my car, they said they will remove my notice from their system after 4-5 business days. I will check next week to confirm but it looks like this should be resolved soon.
  
  Thank you,
  
  ****

• Initial Complaint

  Date:27/09/2022

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, this ticket was issued at ******* ******* airport. I lost my way and I stopped my car on the side of the road to enter in GPS. While I was stopped my nose started bleeding and I was cleaning that.
  I restarted the car and went around the airport on my way home.
  Later next week I explained my situation to this company the person by the name Nigel at account receivable was extremely rude with me and started asking what do I do to support my self and how I make money for daily expenses. I told him you can not ask these questions and I asked him that I would like to speak to the manager; he came after a long hold saying manager is very busy and he can not waive off in a very disrespectful manner. Also giving me suggestions to ask someone for money. Later disconnected my call.
  I filed dispute but they only waived off $20 from the ticket but I want another chance if the ticket can be waived off as I genuinely had a reason to stop due to medical reason.

  Business Response

  Date: 29/09/2022

  With respect to the negative response from the call center, we have decided to void the infraction. We apologize for the negative experience and will work to coach the individual. Please note that no vehicle is allowed to park on the side of the roadways entering the Airport for safety reasons. This will hopefully assist you in the future to avoid receiving an infraction.

  No action is required from the customer and we will void the ticket.

  Thank you.

  Customer Answer

  Date: 29/09/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would like to request for refund as I was afraid I might be paying penalty for late payment. Kindly I request to issue refund. Thank you for your understanding 
  
  
  
  Sincerely,
  
  
  
  ***** *****

  Business Response

  Date: 30/09/2022

  Hello,

  Yes, we will be processing a refund cheque, which will be mailed out. Please note this could take between 2 and 3 weeks.

  Thank you.

  Customer Answer

  Date: 30/09/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please do share tracking information for the mail. 
  
  
  
  Sincerely,
  
  
  
  ***** *****

  Customer Answer

  Date: 24/10/2022

  I hope everything is well with you. The business agreed they will send me a cheque within 2 weeks. It has been 3 weeks I have still not received the cheque in the mail. 

  Kindly advise what should I do. 

  
  

  Sincerely,

  
  

  ***** 

  Business Response

  Date: 09/11/2022

  Hi,

  We are reviewing this with our accounting team. There is no issue with your request, as the refund has been approved. We are just experiencing some delays in processing at the moment. Please bare with us as we expedite you refund.

  Thank you

  Customer Answer

  Date: 23/11/2022

  
  
  Complaint: ********
  
  
  
  

  I still have not received the cheque from them as you know. Currently waiting since last email they sent. 

  Kindly please advise. 

  
  

  Sincerely,

  
  

  ***** 

  Business Response

  Date: 28/11/2022

  Hi,

  The refund was authorized. We are looking into the delay at this time and we will instruct our accounting department to expedite the refund as soon as possible. We apologize for the delay. 

  Thank you.

  Customer Answer

  Date: 28/11/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: it has been 3 months I have been told delay in the refund. Initially it was told to me 3-4 weeks. It has been 3 months now and every time I hear the same response that there are delays. Please expedite the refund and send me tracking information of the mail in cheque. 
  
  
  
  Sincerely,
  
  
  
  ***** *****

  Business Response

  Date: 28/11/2022

  Hi,

  I'm sorry, that information will not be available. We can let you know when the cheque is cut and you can drive to our office at ** ***** ******* ***** *** if you would like to pick it up sooner. Alternatively, you can wait for the cheque to be mailed to you.

  Thank you.

  Customer Answer

  Date: 28/11/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: o would like the cheque to be mailed. Kindly let me know how long it will take to mail the check it’s been few months now. 
  
  
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:22/09/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a notice of claim in the mail. Advising me that my car was illegally parked on the ramp at the ******* ******* Airport. I logged onto the indigo website to see the photo of my car and non was available so I called to request a photo the agent told me she would email me a copy of the photo, it took 3 phone calls to get this information. Upon reviewing the photo, the photo clearly shows my car in an active lane and no signs of infraction. I called to object to the ticket which was denied by upper management. I had to repeatedly call as the agents never returned my messages. Poor customer service and really acting on no real proof besides a photo that one of their cars took.

  Business Response

  Date: 29/09/2022

  Hi, We have reviewed the picture provided and we agree that you. The vehicle was captured in error. No action required by the customer, We have made a request to have this voided.

   

  Thank you.

  Customer Answer

  Date: 27/10/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  I would like a refund as I paid for the ticket. 
  
  Sincerely,
  
  
  
  ******* *******

  Business Response

  Date: 04/11/2022

  Hello, we apologize for the confusion and have requested a full refund be issued to you.  

  Thank you.

  Customer Answer

  Date: 04/11/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *******

• Initial Complaint

  Date:26/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a notice (Notice #XXXXXXX) from Indigo Park in the mail on July 14, 2022 ("Notice"), alleging my vehicle incurred an infraction at ******* ************* Airport on Saturday, June 25, 2022. According to the Notice, I was required to pay the fine for the alleged infraction by July 24, 2022 or incur a higher penalty price or escalation to a 3rd party collection agency.
  On July 15, 2022, I tried to call Indigo Park several times, to understand what options are available to me to dispute the alleged infraction. No agent answered the phone during any of my calls. Each call was directed to an automatic voice that advised me that I could not leave a voicemail because the voicemail box was full. Also on July 15, 2022, I sent an email to Indigo Park, asking to understand my options to dispute the alleged infraction. I received an automatic email rely from Indigo on July 21, 2022, advising they would reply to my email. I have yet to receive that email. I paid the fine one day before the due date, feeling pressured to do so due to the abovementioned consequences of not paying on time.
  I feel that it is wrong that I did not receive any real communication from Indigo and have not been advised what avenues I can pursue to dispute the alleged infraction. It is my constitutional right to dispute allegations made against me, including alleged parking infractions. This is demonstrated in parking tickets issued by the City of ******** which can be disputed. I would like a proper response from Indigo Park, including details on how to dispute the allegation, and then prompt replies from Indigo Park once I formally dispute the allegation. Thank you.

  Business Response

  Date: 01/09/2022

  Business Response /* (1000, 7, 2022/08/15) */
  Hi,
  
  Our records indicate that this vehicle was found parked on an Airport roadway. If you would like to discuss this further, please contact our dispute line at X-XXX-XXX-XXXX or at ****@*************.com.
  
  
  Consumer Response /* (3000, 9, 2022/08/15) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  This is the same information that was provided to me on the parking ticket. When you call that number, an agent never answers. The voicemail box for that number is full so you cannot leave a voicemail. I emailed the email provided and have not received a response (except a template response telling me they would eventually respond, which they have not).
  
  Additionally, my vehicle was not parked as they claim it was. Their records are incorrect. I should have an opportunity to dispute this but despite my best efforts, I am not being allowed to do so.
  
  
  Business Response /* (4000, 11, 2022/08/18) */
  Good Afternoon, This information is not accurate. We provide a dispute line, which is staffed Monday to Friday 8:30 am to 5:00 pm. After regular business hours it reverts to an automated messaging system.
  
  Your request was how to dispute this infraction. Please contact our dispute line at X-XXX-XXX-XXXX to speak with a live customer service representative to dispute your infraction. We would be happy to discuss the details with you and what options are available.
  
  
  Consumer Response /* (4200, 13, 2022/08/18) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  First of all, all of the information I provided was completely accurate. I resent the accusation that it was not. I have called your dispute line several times and no one ever answers and I am directed to a voicemail box that is full.
  
  Secondly, I also emailed your customer service email and never received a response except a template response saying you would respond.
  
  ***************** everyone has the right to dispute any allegation made against them. Indigo does not have an effective process for this.