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Business Profile

Radio Communication Equipment and Systems

SiriusXM Canada Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Radio Communication Equipment and Systems.

Complaints

Customer Complaints Summary

  • 90 total complaints in the last 3 years.
  • 29 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:14/09/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called in to cancel my services end of July 21 2022, I was told it was done. My next credit card statement shows additional charges.

    Called back in to find they canceled a vehical that was not even on the account. Some how.
    They offered only a partial refund.
    The sum is small but taken without approval.

    Business Response

    Date: 16/09/2022

    Hello ****,

    We apologize for the negative experience you had with our service. We have processed an additional refund of $10.50 which will be issued to the credit card on file in 2-5 business days. This completes the refund of payments processed since July 21

    Please feel free to contact us directly with any further questions

    Best Regards,
    SiriusXM

    Customer Answer

    Date: 16/09/2022

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ************

  • Initial Complaint

    Date:23/08/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called to cancel my services prior to the renewal date as per the agreement on June 16 at 10:06 am and spoke with a customer services rep to cancel this service, however and the services rep said that my services would not be renewed after one month and the radio would not receive a signal after that. They keep sending me bills for extended service after I cancelled it and called back on August 15 to let them know that I would not be paying as I had cancelled the services two months prior. They keep sending me a bill for $62.97 for a late cancellation fee. * **** *********** ** *** ******** ***** **** *** **** * ****** ** **** ** ** *******

    Business Response

    Date: 14/09/2022

    Hello ******,

    We apologize for the negative experience you had with our service. We are confirming that your subscription is closed and there is no balance owing

    Please contact us directly with any questions or concerns

    Best Regards,

    SiriusXM

    Customer Answer

    Date: 14/09/2022



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ****** ********

SiriusXM Canada Inc is NOT a BBB Accredited Business.

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