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Business Profile

Survival Supplies

Prepared Hero

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Survival Supplies.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample.

Complaints

This profile includes complaints for Prepared Hero's headquarters and its corporate-owned locations. To view all corporate locations, see

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Prepared Hero has 2 locations, listed below.

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    Customer Complaints Summary

    • 163 total complaints in the last 3 years.
    • 46 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/01/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did not order this product. I received an email saying my order was on the way. I thought it was spam so did not respond, however, a package of 4 fire blankets arrived early December. I have sent a phone message and two emails, no response. * ***** **** ** *** ******* ** *** ***** *** ******* ** **** ******** ** ***** ****  We do not want any of these items and want to be credited back to our credit card. In case I didn't mention the company, it is Prepared Hero. Thank you.

      Business Response

      Date: 28/01/2023

      As per the customer's request, the order was successfully cancelled in ******* on January 23, 2023. Cancellation notification has been sent to the same email address used upon order checkout.

      A ****** dispute is currently pending for this order. While the case is in progress, we only have limited access to the transaction within ******.

      We'll get back to you as soon as the financial institution has provided a resolution.

    • Initial Complaint

      Date:15/12/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered eight fire extinguisher blankets and one $4.50 holder on November 30, 2022. All I have received is the holder and 0 blankets. I spent about $135 on the order and have contacted them by phone and email multiple times about not receiving the blankets. Its December 16th & I have only received one generic email response that gives no information whatsoever about when or if I will receive the things I paid for. * ****** ****** ***** *** ********* ***** *** * ***** **** *** **** ** **** ** ***** **** *** **** * **** *********** ********** *** * ** *** ********* **** ******* ** ******* **** ** *** ***** ******** ******* ********** * **** **** ************

      Business Response

      Date: 25/12/2022

      The
      Emergency Fire Blankets by Prepared Hero were already delivered to the shipping address indicated upon order checkout. The parcel
      was successfully delivered on December 21, 2022.
      Tracking Link: **************************************************************************************

    • Initial Complaint

      Date:13/09/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 21, 2022 I went to this website https://************.com and made a purchase for 4 fire blankets. Somehow the website malfunctioned and doubled my order to 8 blankets. Not only that, but my bank account was charged TWICE for the 8 blankets meaning they charged me for 16 blankets. I also paid extra for 3 to 5 day delivery (that was 12 days ago) and I have not received any blankets at all to date. I have sent numerous emails to their "support" email and have heard NOTHING back. I also called and left a message to their customer help number and nobody ever got back to me. I also reached out by comment on their ********* and again I was ignored. At this point they have $169.82 of my money and I have nothing. They have my money (quadruple what I actually ordered), and I have no product. I no longer want the blankets, I just want to get my money back so I never have to deal with this company again.

      Business Response

      Date: 14/01/2023

      In ******, the cardholder was charged twice for the amount of $84.91. One payment was already fully refunded on September 7, 2022 (****** transaction number: ***************************). 

      A partial refund of $4.95 was processed on the other $84.91 payment 
      (****** transaction number: ***************************), because we've cancelled Express Delivery.

      The 4-pack Emergency Fire Blanket were successfully delivered to the shipping address indicated upon checkout.

    Prepared Hero is NOT a BBB Accredited Business.

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