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Business Profile

Survival Supplies

Prepared Hero

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Survival Supplies.

Reviews

This profile includes reviews for Prepared Hero's headquarters and its corporate-owned locations. To view all corporate locations, see

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Prepared Hero has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 71 Customer Reviews

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    Review Details

    • Kimberly M.

      Date: 01/02/2025

      Kimberly M.

      Date: 01/02/2025

      Be careful with this place! When you check out there are a bunch of pop ups. The very first one I received made it look like because I was buying one fire blanket, I would get one for free. There was no fine print just a big button to claim offer. I figured I would probably have to pay shipping and handling for a second, but I would review my cart before checkout. After declining all other pop ups it’s immediately brings you to a confirmation page and “thanks for purchasing”. It charged me for TWO blankets. I immediately contacted Prepared Hero. I didn’t hear from them for hours and when I did it was “it’s too late to do anything about this order”. They offered me $7 back. I’m ********* *** returning everything. Their pop ups are very misleading and customer service is lacking. Had they let me review my order, I would’ve noticed and declined the “free” blanket. They’re sneaky and know exactly what they’re doing ***** ** ******** ******.

      Prepared Hero

      Date: 08/02/2025

      Hello ********, We sincerely apologize for any confusion during the checkout process. Our goal is to provide a smooth and transparent shopping experience, and we regret any frustration this may have caused. Please feel free to reach out if you need assistance with the return, and we’ll do our best to help.

    • Patricia S

      Date: 29/01/2025

      Patricia S

      Date: 29/01/2025

      I ordered a 4 pack on December 12. It's been 7 weeks and I still have not received my order or an update. They provide a tracking link and it just says I'll get an email when my order is sent. I received a response to my email and they say they've had an "unexpected large volume of orders" If you call, you just get a message saying to email them and then the phone goes dead. I've emailed them for a full reund...no response.

      Prepared Hero

      Date: 03/02/2025

      Hello *********, We’ve contacted you via email regarding your order. If you need further assistance, please reply to that message, and we’ll be happy to help.

    • T. V.

      Date: 04/01/2025

      T. V.

      Date: 04/01/2025

      ** *** ***** **** **** ******** Ordered 8 blankets 12/13. Bank charged. No updates. No shipping. No response to emails. No way to contact by phone. I WANT A REFUND!!!! ******** ****** **** ********** ** **** ******** ***** ***** *****

      Prepared Hero

      Date: 17/01/2025

      Dear ****, 


      We sincerely apologize for the inconvenience caused and understand your frustration. Due to unexpectedly high demand, we are experiencing delays in both delivery and customer service response times. Please rest assured that we are working diligently to resolve these issues.


      We have reached out to you via email to address your concerns and assist you with your refund request. Your patience and understanding during this time are greatly appreciated, and we are committed to making this right for you.

      T. V.

      Date: 19/01/2025

      Finally received my order 4 weeks after it was placed. Would still like a refund, but now I have the product, so I'm without recourse. If I would have been notified ahead of time that it would have taken 4 weeks, that would have been OK and I could have canceled my order promptly or not ordered. But not knowing week after week when or if I'd get my order is unacceptable.

    • Rita T

      Date: 12/12/2024

      Rita T

      Date: 12/12/2024

      No wonder my order is taking forever to arrive !!! It is coming from China.
      Be aware, any time a RMA is required in order to return an item, it had Chinese written all over it i Had i had any inkling i would never have ordered. But it sounded like an American made product and company. ** ******* * **** ** ** *** ** **** **** *** * ****** **** ** ***** ** ******* . But with Chinese made products from Chinese companies you will need their permission thus the RMA. Most likely they have just an office in Canada in order to sound more legit but the company is located in mainland China. Unfortunately, I have already been burned twice by ordering from people like this who advertise aggressively on **. **** *** * **** *** you likely will never get the rest of your orders OR be able to return your product. And when they do give an RMA number the return shipping will be the same price as the item itself

      Prepared Hero

      Date: 17/12/2024

      Dear **** ******,


      Thank you for reaching out and sharing your concerns. We want to clarify that our product is proudly designed in America and manufactured in China. To ensure the highest quality, all products undergo rigorous inspection once they arrive at our warehouses.

      Please note that this information is clearly stated on our website, but we sincerely apologize for any confusion this may have caused.

      We have processed a full refund for your order, and it should reflect in your account shortly. Your feedback is invaluable to us, and we truly appreciate you bringing this to our attention.

      Thank you for giving us the opportunity to address this, and we hope to serve you better in the future.

      Best regards,

    • Gina L T

      Date: 03/12/2024

      Gina L T

      Date: 03/12/2024

      I have been trying to contact this company for four days, sending eight emails without receiving a single response. Their customer service is completely unacceptable, and it’s clear they are ignoring my inquiries. Had I known the level of service I would receive, I would never have purchased this product.
      In my last email, I explicitly stated:
      “Please review the attached email correspondence. I want to emphasize that despite sending multiple emails, I have yet to be contacted regarding this matter. I must receive a response promptly. I am instructing you to provide a return mailing label and an RMA number immediately. Please prioritize this request.”
      I expect immediate action on this. It is unacceptable that when I attempt to call the provided contact numbers, I am met with a busy signal. I demand a resolution without further delay.

      Prepared Hero

      Date: 17/01/2025

      Hello, According to our records, one of our customer service representatives has reached out to you via email to address your concerns. We sincerely apologize for any confusion and the delay in our responses. Your satisfaction is important to us, and we are committed to resolving this matter promptly. Thank you for your patience and understanding.

    • Catherine M

      Date: 09/01/2024

      Catherine M

      Date: 09/01/2024

      I ordered 6 blankets back in November and received 2. No response to any of my emails.
      The flood of ads and promotional emails that my order triggered just ads insult to injury. Time to reach out to the credit card company

      Prepared Hero

      Date: 22/01/2024

      Hello *******,



      Thank you for contacting us. We apologize for the delayed response and any inconvenience this may have caused.



      We have reviewed your order ************, and we can see that the outstanding items have been delivered.



      You can see your order status by following this link:



      Ship date: Friday, January 12, 2024

      Delivery Date: Saturday, January 13, 2024

      Tracking Number: ***************

      Carrier: ****** *********



      If for any reason you have not yet received your order, please do not hesitate to contact us, and we will do our best to assist you.



      Best Regards,

      Bheki

      Prepared Hero Customer Support Representative




    • Rosalinda C

      Date: 05/01/2024

      Rosalinda C

      Date: 05/01/2024

      Hi,
      I ordered a 4 pcs fire blanket and a hook from prepared hero last December 12. I waited patiently for it to be delivered and only the hook was delivered and it was delivered thru amazon. I don’t know how that happen. Well anyway it’s so frustrating and funny at the same time that I was only given a hook?! Really? What will I do with a hook without the fire blanket? I reached out to them and I was only given an automated message giving me the order status and tracking number that says they don’t have any information on the given number. They have a very poor customer service and what’s more annoying is that they keep on sending me emails selling me more products. They have a very good marketing team but a very poor customer service. * **** **** * **** ******* ****** ******* ** ****** Please refund my payment prepared hero.

      Prepared Hero

      Date: 29/01/2024

      Hello *********,



      We apologize for the delayed response and any inconvenience this may have caused.





      We have reviewed your order ************, and we can see that it has been delivered.





      You can see your order status by following this link:





      Ship date: Friday, January 12, 2024

      Delivery Date: Monday, January 15, 2024

      Tracking Number: ***************

      Carrier: ****





      If for any reason you have not yet received your order, please do not hesitate to contact us, and we will do our best to assist you.





      Best Regards,

      Bheki

      Prepared Hero Customer Support Representative

    • Michele P

      Date: 02/01/2024

      I ordered on November 18 2023. Money was taken on credit card but I have yet to receive my order. Only get a recording when I try to call to speak to a person. If I knew it was gonna be this bad of a hassle I would never have ordered. Poor communication and delivery!!! Hopefully I get my order very soon but will never order from them again

    • Brad O

      Date: 30/12/2023

      Brad O

      Date: 30/12/2023

      I ordered a 4pack of fire blankets and one hook.Received the hook but no fire blankets. I’ve tried calling numerous times,and got recordings saying the phones not working.Ive sent 5 emails and got one response saying they are on the way, it’s now Dec 31 /23 and have not received the blankets. * ****** **** **** ****** ** ********** *** ***** **** Prepared Hero responded that I received the blankets,which is totally false.**** *** **** ******* ** **** ******* ****** ******** *** **** *****

      Prepared Hero

      Date: 29/01/2024

      Hello ****,





      Thank you for contacting us. We apologize for the delayed response and any inconvenience this may have caused.





      We have reviewed your order ************* and we can see that it has been delivered on separate dates. We do apologize for that. 





      You can see your order status by following this link:





      Ship date: Sunday, January 7, 2024

      Delivery Date: Wednesday, January 10, 2024

      Tracking Number: ************

      Carrier: ***





      If for any reason you have not yet received your order, please do not hesitate to contact us, and we will do our best to assist you.





      Best Regards,

      Bheki

      Prepared Hero Customer Support Representative

    • Lynn P

      Date: 29/12/2023

      Lynn P

      Date: 29/12/2023

      ** * ***** **** * **** * ******* ordered on 11/2/23 payment taken on 11/3/23 product not delivered until 12/24/23. Was supposed to be gifts but arrived after i left for christmas eve party…if you cant handle the “unprecented” amount of volume dont offer as a black friday promotion. Noone answered phone listed and never got an acceptable response..

      Prepared Hero

      Date: 29/01/2024

      Hello ****,





      Thank you for contacting us. We apologize for the delayed response and any inconvenience this may have caused.





      We have reviewed your order ************, and we can see that it has been delivered.





      You can see your order status by following this link:





      Ship date: Friday, December 22, 2023

      Delivery Date: Sunday, December 24, 2023

      Tracking Number: ***************

      Carrier: ****** *********




      If for any reason you have not yet received your order, please do not hesitate to contact us, and we will do our best to assist you.





      Best Regards,

      Bheki

      Prepared Hero Customer Support Representative

    Prepared Hero is NOT a BBB Accredited Business.

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