We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Telecommunications

Freedom Mobile

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telecommunications.

Reviews

This profile includes reviews for Freedom Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Freedom Mobile has 202 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.11

    Average of 61 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Nick F

      Date: 10/05/2023

      I've been with this company for almost 10 years. We have 8 phones with them, me, my wife, and 6 employees. On a recent trip to Europe I bought their $12 / day roaming plan which advertised 1GB of data. You would think that since the plan costs $12 per day it must be 1GB per day of data... nope. It's 1GB over 8 days... so $12 per day for 125 MB.
      I had a limiter on the account of $100 of roaming charges to avoid any large unexpected bills from travelling. You cannot add any roaming addons unless you disable this limiter, so I did and purchased the $12 per day add on only to come home and have a $800 bill waiting for me.
      I called support, and they could care less claiming these were valid charges and saying "best we can do for you is take $5 off your plan for 6 months". I told them that we pay Freedom around $4000 per year for all of our phones and this does not including the purchase of devices and extra add-ons... are you guys really going to lose our business over a few hundred dollars of roaming charges **** *** **? Rep said "sorry can't do anything about"
      *** ******* **** ** *** ** ****** ** **** ** ****** *** ****** *** *** *** *** ********* **** ***** ******* **** ****** ***** * *** ****** *** *** *** *** ********* *** **** ** ** ********** ******* ******* ** ** **** *** ** ****** ** ******** ************* 

    • Michael E

      Date: 23/04/2023

      They will not tell you the $25 plan is dependant on autodeposit. Autodeposit comes out at a bad time of the month. In addition when you pay your bill on their website they will not credit your account and you will be unable to pay your bill. When called they tell you that if you used their website to pay that it would be instant but its not. They will be unable to locate your payment even though it clearly shows it on your bank. When called back they will tell you that you have to go to the bank to reverse the charges. Who will then tell you that you need to wait another two days before you can open the ***** dispute. Only went to them so that I could have underground service.

    • Erin S

      Date: 11/02/2023

      Bought the insurance plan to cover damage. Been paying 9 dollars a month for nearly 2 years. Went to get my screen repaired only to find out it had to be prepayed with a credit card in my name. Wasn't told that when I signed up. Absolutely no help dealing with it.

    • Catharine B

      Date: 30/01/2023

      I signed up with freedom and when I went home I had no service. I live in ayr,on ..not in the boonies, but don't get service. Called in and no one is willing to help. Asked for a supervisor and got "Bob". He was so rude and condescending. Told me wasn't his problem and over spoke me through the entire conversation. Just kept saying it's my fault and do I have any other questions. Didn't once say let's see what we can do or apologize. ***** ******** *** ****** ** *** ********** 

    • Jenna S.

      Date: 25/01/2023

      Don’t fall for the Big Gig Roam. I placed a local call when I was in Dublin, Ireland (included in the plan) but because I did not add + in front of the number (I copied the number from a website) I was told by Freedom that it was a call to the USA and I was charged over 100CAD. They refused to accept it was an Irish call even though my ****** clearly says “Dublin” under the number in my call history and I spoke with the Irish business I was intending to contact. This should be illegal. They also suspended my service with no prior notice because my account reached 470$. The reason it was so high is because they charge so much for international phone service. Unbelievable.

    • Divisha V

      Date: 11/01/2023

      I had a Very Bad Experience with Freedom. They are least bothered about services..

    • MICHAEL L

      Date: 04/01/2023

      Ordered three SIM cards from them online. One was for my older parents and the other two for my children as emergency phones. Tried to activate the first SIM in a phone, no luck. Spent three hours online trying to get it to work and then trying just to get a refund. Tried that SIM card in three phones. Online chat was transferred more than I can count. Finally they told me they could not refund me online and I needed to go to a store.
      I have had a smartphone since 2012. Not new to this.
      Is it wrong to ask for money back that was paid for a service not delivered? What about my three hours time?

    • Raymond J H

      Date: 15/12/2022

      * ***** **** *** ******** **** ***** ******* ****** ******** ******* ****** *** **** **** in the store and in the voicemail jail that you will have to navigate after you get your first bill, and it looks nothing like what you were told it would look like and thought you were going to get. **** ****** ** ****** ***** *** **** ***** ** ***** ***** ***** *** *** ***** ****** **** **** *****

    • Kan Q

      Date: 26/11/2022

      Do not upgrade phone from freedom moblie!! They charge you $45 connection fee. nonrefundable. and sales will not tell you either. you get punished to be a good customer and try to give them business.

    • Ehab S

      Date: 24/11/2022

      Used to have good customer service. Not any more.
      One of black Friday offers, *** *****, Freedime cliams that you save $816, based on retail price of $1944. Retail prices for black Friday is $1379.99.
      You still save a couple of hundereds.
      So sad ??

    Freedom Mobile is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.