We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Telecommunications

Virgin Plus

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telecommunications.

Reviews

This profile includes reviews for Virgin Plus's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Virgin Plus has 54 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.18

    Average of 108 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Clint H

      Date: 09/10/2022

      Worst customer service ever. Constantly over charging my data package. ********** ***** *** **t if you call they say they don't care or that your uneducated because you know that you haven't used your data. Claiming your phone is wrong but their system is right.
      Refuse access to a manager and hang up on you over and over.
      Their customer service employees aren't trained and don't know Canadian law.
      This company needs to be shutdown

    • Eliza T

      Date: 30/09/2022

      Terrible customer service. I got my mobile phone plan last week but not until yesterday I got their phone bill, I used my phone this morning realised "the number you dialed is not in service". A few agent from Tech Support checked the line and troubleshoot, confirmed that phone line was not active. 1) HE WAS NOT TOO HAPPY ABOUT A CUSTOMER CALLING WITH AN ISSUE ON A PHONE, WHEN WE FINISHED THE CONVERSATION, I SAID 'THANK YOU' HE HANG UP 2) I ASKED TO SPEAK TO CUSTOMER CARE AS THE BILL ASKED ME TO PAY FOR A SERVICE WHICH HAD NOT BEEN GIVEN, HE SAID HE'S NOT RESPONSIBLE, I JUST ASKED TO BE TRANSFERRED BUT HE SAID I HAVE TO CALL CUSTOMER CARE MYSELF :(
      **** *** ********* **** ******* ****** *** **** *** ***** **** **** **** *** ****

    • Hussien M

      Date: 16/09/2022

      Because every time I call them about my internet line that the **** tech guy borrowed from my neighbor's house and told only for two weeks until they get me my own line and so far it's been more than 5 months and 5 tickets been filed with virgin plus customer service and been closed without fixing the issue also none of the tech guys showed up .
      I think I am left with no choice but to cancel their ****** service ******* **** *** ***** ** ***** ********** **** ******* *********

    • Lester P

      Date: 09/09/2022

      **** **** ******** *** when the phone was paid for they didnt drop the monthly bill accordingly. It was always '' we'll have someone call you''. Unfortunately I let this go on for too long. **** ****** **** I paid all monies owed, in full, and switched providers. For the past two months I keep getting calls from them, and when I answer the call they won't reply, silence. So, I call them back EVERY time and go over the account again, and they always agree it's paid up, and I won't get any more calls, but ''to wait for the bill at the end of the month''. --- s* ********* ******* ******** **** *********** *** ***** **** ********* **** ****** ** ***** *** ********* ******** ********* ** *** ** ********* ****** ******* ********** **** **** **

    • James H

      Date: 31/08/2022

      After renewing my contract for 2 year my service has become almost non existent. I had zero reception in my whole neighbourhood and reception around town was spotty at best. I called several times to ask them to rectify the situation to no avail. The common response was we will submit a "technical inquiry" and a representative will call you within a weeks time. Never got a call, or maybe they tried but the reception was so bad they could never get a hold of me. In the end I paid months for a service I didn't receive despite their "service area" map showing I should have had the top reception with lte.

    • Corbin G

      Date: 27/08/2022

      They keep charging me for a data addon every month I don't want or use. Then they tell me I will be refunded on next month's bill. It's going on month 4 now. *********** **** **** ****** ***** **** ** I wish I could get out of my contract early.

    • Stephane R

      Date: 18/08/2022

      Absolutely ridiculous client care personnel nothing but ********* lack of knowledge lack of training just lacking in all departments I have had multiple supervisors hang up on me they've tried to ***** a $100 from a previous account *** **** ** *************** ** *********** My next step is Better Business Bureau. *********** ** ******** *** ********* *** **** ** ******* ***** **** ********* ********* **** ****** ********* ***** ****** ******** *** * **** ***** ***** * ***** ***** ** ***** ***  this is Ridiculous how a company can get away with this thank you governments.....

    • Diako K

      Date: 15/08/2022

      Worst terrible cellphone company... virgin plus... I had an unbelievable horrible experience. The agent was the most ****** person that I've seen entire my life

    Virgin Plus is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.